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Exiger

Customer Success Manager — Federal Civilian

Exiger

Hybrid (McLean, Virginia) Full-time Mid Level 5 benefits + 3 perks
Posted 1 week ago

About the role

Exiger transforms supply chains into a strategic advantage with its AI platform, making the world safer and more transparent. This role focuses on managing post-sale relationships with Federal Civilian customers to drive platform adoption, retention, and value realization.

Skills

Customer Success Management Account Management Federal Civilian Agency Support SaaS Relationship Management Customer Onboarding Executive Briefing Customer Retention Value Realization CRM Management Strategic Advising Stakeholder Management Data Analysis Program Management Consulting Cross-functional Collaboration Risk Mitigation
Famly

US Customer Success Manager

Famly

Hybrid (Arlington, VA) $67k - $73k/yr Full-time Mid Level 3 benefits + 3 perks
Posted 1 week ago

About the role

Famly is seeking a Customer Success Manager to own and grow relationships with US customers, guiding them from onboarding through renewal. This role is ideal for someone passionate about supporting educators and making a tangible impact in the early childhood education sector.

Skills

Customer Success Account Management Onboarding Retention Renewals Quarterly Business Reviews SaaS Consultative Selling Relationship Management Problem Solving Clear Communication Training and Adoption
Pixalate, Inc.

Director of Customer Success

Pixalate, Inc.

Hybrid (Mclean, VA) $130k - $175k/yr Full-time Senior Level 7 benefits + 5 perks
Posted 2 weeks ago

About the role

Pixalate is a leading online trust and safety platform protecting businesses and consumers from deceptive and fraudulent online activities. This role will lead customer success strategies, drive engagement, and manage key relationships within the programmatic advertising ecosystem.

Skills

Customer Success Management Strategic Planning Churn Reduction Client Advocacy Programmatic Advertising Data Analysis Account Health Monitoring C-level Communication Ad Fraud Prevention Privacy Compliance Upselling Cross-selling Team Leadership Ad Operations KPI Tracking ROI Translation
Assured Data Protection

Customer Success Manager

Assured Data Protection

Hybrid (Herndon, VA) Full-time Mid Level 4 benefits + 1 perks
Posted 2 weeks ago

About the role

Assured Data Protection is a global leader in data backup and disaster recovery managed services. The Customer Success Manager will own the post-sale relationship, driving customer satisfaction and ensuring clients realize the full value of Assured's solutions.

Skills

Customer Success Account Management Communication Skills Strategic Planning Project Management Analytical Skills Problem Solving Conflict Resolution CRM Systems Process Orientation Team Player Self-Starter
Dataminr

Customer Success Manager, US ( NAVY / USMC)

Dataminr

Hybrid (VA, Virginia) $91k - $135k/yr Full-time Senior Level 2 benefits + 3 perks
Posted 3 weeks ago

About the role

Dataminr is seeking a Customer Success Manager to drive product adoption and customer satisfaction for US Navy and USMC clients. Join a mission-driven team pioneering AI for real-time event detection and risk mitigation.

Skills

Customer Success Management Account Management Public Sector Engagement SaaS Strategic Planning Product Adoption Relationship Building Data-Driven Reporting Communication Project Management Military Operations Leadership Publicly Available Information Analysis
Exiger

Customer Success Manager — Government “At Scale” Programs

Exiger

Hybrid (McLean, Virginia) Full-time Mid Level 5 benefits + 3 perks
Posted 3 weeks ago

About the role

Exiger transforms supply chains into a strategic advantage with its AI platform, making the world safer and more transparent. This role focuses on managing a high-volume portfolio of government customers, driving adoption and delivering consistent experiences through scalable engagement models.

Skills

Customer Success Management Account Management Program Management SaaS Government Relations Customer Onboarding Customer Lifecycle Management Data Analysis Strategic Planning Technical Writing CRM Customer Segmentation Retention Strategies Public Sector Engagement Operational Execution Enablement Content Creation
CORAS

Senior Customer Success Manager

CORAS

Hybrid (McLean, VA) $115k - $150k/yr Full-time Senior Level 3 benefits + 2 perks
Posted 3 weeks ago

About the role

CORAS is a growth-stage company providing AI-powered decision intelligence to U.S. Navy Program Offices and other Department of War entities. This role involves owning a strategic portfolio of customers to drive platform adoption and ensure they achieve value, acting as the internal voice of the customer.

Skills

Customer Success Management Account Management Stakeholder Management Software Adoption Strategic Planning Value Realization Customer Relationship Management Mission Support Defense Technology Federal Program Operations Communication Skills Organizational Discipline Risk Management Executive Briefing SaaS Implementation Workflow Modernization
EXECUTIVE 1 HOLDING COMPANY

Senior Customer Success Manager

EXECUTIVE 1 HOLDING COMPANY

Hybrid (McLean, VA) $115k - $150k/yr Full-time Senior Level 3 benefits + 2 perks
Posted 3 weeks ago

About the role

CORAS is a growth-stage company providing AI-powered decision intelligence to U.S. military organizations. This role involves owning a strategic portfolio of customers to drive platform adoption, ensure account health, and achieve renewal readiness, acting as the internal voice of the customer.

Skills

Customer Success Management Account Management Stakeholder Management Software Adoption Strategic Planning Value Realization Relationship Building Mission Support Defense Technology Federal Program Operations Communication Organizational Discipline Risk Management SaaS Implementation Executive Briefing Customer Health Monitoring
NFP Corp

Personal Lines Account Coordinator - Processing (Atlantic Region)

NFP Corp

Hybrid (Onancock, Virginia) $32k - $45k/yr Full-time Mid Level 4 benefits + 2 perks
Posted 3 weeks ago

About the role

NFP, an Aon company, is a leading advisory organization. This role provides administrative support to account teams, assisting with data entry, quality control, and client file maintenance.

Skills

Data Entry Customer Service Policy Checking Quality Control Epic Software Microsoft Outlook Microsoft Word Microsoft Excel Written Communication Verbal Communication Analytical Skills Problem Solving Attention To Detail Priority Management
A

Resource Manager, Customer Success

Appian Corporation

Hybrid (McLean, Virginia) $100k - $200k/yr Full-time Senior Level 16 benefits + 2 perks
Posted 3 weeks ago

About the role

Appian provides process automation technology for large enterprises and governments, focusing on reliability and scale. This role is crucial for managing resource allocation within Customer Success, ensuring efficient project delivery and consultant utilization.

Skills

Resource Allocation Staffing Management Workforce Planning Services Economics Stakeholder Management Analytical Thinking Data Accuracy Conflict Resolution Capacity Planning Bench Management PSA Platforms Advanced Excel Google Sheets Professional Services Staffing Communication Confidentiality
Illumio

Staff Technical Account Manager

Illumio

Hybrid (Remote, Virginia) $171k - $205k/yr Full-time Senior Level 13 benefits + 2 perks
Posted 4 weeks ago

About the role

Illumio is a leader in ransomware and breach containment, redefining how organizations stop cyberattacks. As a Technical Account Manager, you will be a trusted advisor to U.S. Military accounts, ensuring successful Zero Trust implementations and driving product adoption.

Skills

Zero Trust Architecture Cybersecurity Technical Account Management SaaS Enterprise Software Project Leadership Network Segmentation System Administration Technical Architecture Stakeholder Management Problem Solving Communication Skills Presentation Skills Data Center Infrastructure Security Compliance Risk Reduction Customer Advocacy

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