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Technical Account Manager, Federal Programs

Fortress Information Security

Hybrid (Dayton, Ohio) $110k - $170k/yr Full-time Mid Level 8 benefits + 4 perks
Posted 1 day ago

About the role

Fortress Information Security seeks a Technical Account Manager to serve as the technical point of contact for federal DoD and Navy programs. This role bridges client advisory and delivery execution, translating mission requirements into platform configuration and technical guidance while supporting cybersecurity compliance and risk management.

Skills

Technical Account Management Cybersecurity Federal Compliance NIST Risk Management Framework Technical Presentations Platform Configuration Vulnerability Management Continuous Monitoring Supply Chain Risk Management Agile Delivery Technical Documentation Forward Deployed Engineering AI Prompting Client Relationship Management DoD Program Support

Customer Success Manager

impact.com

Hybrid (New York, Ohio) $80k - $95k/yr Full-time Mid Level 8 benefits + 8 perks
Posted 1 week ago

About the role

impact.com is the world’s leading commerce partnership marketing platform. As a Customer Success Manager on the New Client Success team, you will provide strategic guidance and product expertise to help brands build successful marketing campaigns and scale their partner ecosystems.

Skills

Affiliate marketing Digital marketing Account management Strategic planning Product expertise Relationship building Critical thinking Problem-solving Communication skills Time management Conflict resolution Collaboration Data analysis Task prioritization

Customer Success Associate

Wolters Kluwer

Hybrid (Columbus, Ohio) $34k - $57k/yr Full-time Mid Level 11 benefits + 2 perks
Posted 1 week ago

About the role

Wolters Kluwer is a global leader in information and software solutions for professionals in healthcare, tax, legal, and financial markets. This role supports the customer lifecycle by managing onboarding, troubleshooting issues, and analyzing performance data to drive customer satisfaction and product improvements.

Skills

Communication Problem-solving Analytical skills Technical proficiency CRM Customer focus Collaboration Feedback implementation Customer onboarding Troubleshooting Upselling Data analysis Relationship management Implementation management

Manager, Customer Success- OmniChannel

BrightEdge

Hybrid (Cleveland, Ohio) $120k - $170k/yr Full-time Senior Level 6 benefits + 5 perks
Posted 2 weeks ago

About the role

BrightEdge is a leading AI-powered SEO and search visibility platform trusted by thousands of global organizations. This role leads the OmniChannel Customer Success team, driving platform adoption and customer outcomes for enterprise clients while managing a team of 6-8 Customer Success Managers.

Skills

Customer success Account management Team leadership Digital marketing SEO Analytics SaaS Data-driven decision making Executive communication Strategic planning Customer advocacy Performance management Onboarding Relationship management KPI tracking

Sr. Customer Success Representative

Concora Credit Inc.

Hybrid (Akron, OH) Full-time Mid Level 8 benefits + 4 perks
Posted 3 weeks ago

About the role

Concora Credit helps non-prime consumers access credit responsibly. The Sr. Customer Success Representative handles escalated customer concerns and collections, advocates for process improvements, and assists in training team members to ensure high-quality support standards.

Skills

Customer service Problem-solving Conflict resolution Communication Empathy Patience Data analysis Process improvement Collections Technical proficiency Windows operating systems FDCPA compliance Training Collaboration Time management

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