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Customer Success Associate Manager, Corporate & Enterprise Subscriptions

The Information

Hybrid (New York, New York) $90k - $110k/yr Full-time Mid Level 6 benefits + 5 perks
Posted Today

About the role

The Information is seeking a Customer Success Associate Manager to manage renewals, retention, and account operations for over 300 corporate and enterprise customers. This role ensures strong retention, proactive risk management, and seamless onboarding and provisioning.

Skills

Customer success Account management Renewal management Retention strategy Salesforce SSO SAML API Technical provisioning Risk management Data delivery Client services B2B SaaS Time management Communication

Customer Success Lead

True Talent Solutions Partners

Hybrid (New York, New York) $110k - $150k/yr Full-time Senior Level 2 perks
Posted 1 day ago

About the role

Join a mental health care organization expanding access to care for children as a Customer Success Lead. This role focuses on managing strategic school and district partnerships to drive referral volume and build operational playbooks.

Skills

Customer Success Account Management Sales Business Development Strategic Partnerships Playbook Development Metrics-driven Decision Making CRM Systems AI Tools Relationship Building Data Analysis B2B2C B2C Workflow Automation Project Management

Principal Customer Success Manager, Financial Services

Braze

Hybrid (New York City, New York) $88k - $124k/yr Full-time Senior Level 8 benefits + 4 perks
Posted 1 day ago

About the role

Braze is the leading customer engagement platform empowering brands to create personalized, AI-driven experiences. The Principal Customer Success Manager serves as a senior individual contributor, managing significant enterprise accounts to drive renewals, retention, and strategic value realization.

Skills

Customer success Account management SaaS Project management Marketing automation Strategic planning Relationship building Mentorship Data analysis Technical support Enterprise account management Communication skills Problem solving Customer advocacy Product training Stakeholder management

Account Coordinator, Travel & Hospitality

Orchestra Internal Job Board

Hybrid (New York, New York) $66k/yr Full-time Entry Level 1 perks
Posted 1 day ago

About the role

Orchestra is a strategic communications and marketing company integrating people, platforms, and stories to help clients build lasting influence. The Account Coordinator role supports the Travel + Hospitality team with account management, media relations, and campaign execution for high-profile global clients.

Skills

Strategic communications Public relations Media relations Writing Editing Project coordination Account management Campaign planning Client service Research Crisis communications Press releases Op-eds Fact sheets Talking points Communication plans

Senior Customer Engineer, Majors - NE

Cloudflare

Hybrid (Hybrid, New York) $204k - $321k/yr Full-time Senior Level 8 benefits + 2 perks
Posted 2 days ago

About the role

Cloudflare is building a better Internet by protecting and accelerating web applications for millions of customers. This role serves as a trusted technical advisor and quota-carrying technologist, driving enterprise customer adoption, solution design, and commercial growth across the full customer lifecycle.

Skills

Customer Engineering Solutions Engineering Enterprise Network Architecture Internet Fundamentals DNS BGP TCP/IP Web Application Firewalls Zero Trust SASE Cloud Security Performance Optimization AI Workflow Automation Python JavaScript RESTful APIs

Director of Customer Success

Covariance.ai

Hybrid (New York, New York) $150k - $200k/yr Full-time Senior Level 5 benefits + 4 perks
Posted 2 days ago

About the role

Covariance is an MIT spinout building an advanced AI audience engine that provides enterprise brands with competitive and consumer intelligence. The Director of Customer Success will serve as a trusted advisor to C-level executives, managing success plans, renewals, and strategic growth for top-tier retail and DTC clients.

Skills

Customer success Account management Customer analytics Data fluency Executive presence Adtech Martech AI tools Strategic planning Relationship management Data storytelling Renewal management Business reviews Product roadmap Market intelligence

Customer Success Manager

Zefr

Hybrid (New York City, New York) $90k - $110k/yr Full-time Mid Level 6 benefits + 4 perks
Posted 2 days ago

About the role

Zefr is a leading global technology company enabling responsible marketing in social walled garden environments through patented AI. This role serves as the primary client contact, providing strategic advice and performance-enhancing tactics for programmatic advertising campaigns.

Skills

Customer success management Programmatic trading Advertising operations Google Ads DV360 Google Marketing Platform Data analysis Excel Strategic consulting Communication Time management Relationship management Technical support Performance marketing Project prioritization

Client Success Manager (New York)

Nexxen

Hybrid (New York, New York) $80k - $95k/yr Full-time Mid Level 7 benefits + 2 perks
Posted 2 days ago

About the role

Nexxen is a public advertising platform delivering full-funnel performance through its DSP, SSP, and Data Management Platform. The Client Success Manager serves as the primary contact for advertiser relationships, driving satisfaction and growth through strategic consulting and programmatic campaign management.

Skills

Programmatic advertising Campaign management PMP deal execution Account management Strategic consulting SSP DMP DSP Data analysis Salesforce Excel PowerPoint Troubleshooting Client relations Upselling Performance reporting

Recruiter and Onboarding Specialist

NY Preschool and Kids Club

Hybrid (New York, NY) $75k - $85k/yr Full-time Mid Level 1 perks
Posted 2 days ago

About the role

NY Preschool & Kids Club is a premier early childhood education and enrichment organization with 12 campuses across NYC. The Recruiter and Onboarding Specialist manages full-cycle recruiting and coordinates onboarding and training logistics to support the organization's growth and maintain high-quality employee experiences.

Skills

Full-cycle recruiting Onboarding coordination Candidate screening Interview scheduling Talent operations HR coordination Group training Administrative skills Communication ATS systems Paylocity Relationship management Compliance Reporting Pipeline management

Associate Customer Success Engineer

Insycle

Hybrid (New York, NY) $50k - $70k/yr Full-time Entry Level 6 benefits + 2 perks
Posted 2 days ago

About the role

Insycle builds data integrity infrastructure for the agentic CRM, helping businesses maintain reliable data standards for AI and automation. The Associate Customer Success Engineer role focuses on driving product adoption, optimizing customer workflows, and acting as a strategic advisor to ensure long-term customer value and retention.

Skills

Customer success CRM Data integrity HubSpot Salesforce Strategic guidance Relationship building Technical troubleshooting Data workflows Communication Project management B2B SaaS Onboarding Solutions consulting Data analysis

Customer Success Team Lead - Base44

Wix

Hybrid (New York, New York) $150k - $170k/yr Full-time Senior Level 5 benefits + 4 perks
Posted 3 days ago

About the role

Wix is building the go-to-market team for Base44, an AI-powered software development platform. The Customer Success Team Lead will build and lead a team focused on mid-market accounts, driving retention, renewals, and expansion while managing strategic customer relationships.

Skills

Customer Success Account Management Team Leadership Coaching and Development Customer Retention Renewals Expansion and Upselling Mid-Market Account Management Customer Health Monitoring Forecasting CRM and Reporting HubSpot Customer Onboarding Customer Adoption Executive Relationship Management Scaled and High-Touch Customer Success

Customer Success Manager, Enterprise

Wix

Hybrid (New York, New York) $95k - $110k/yr Full-time Senior Level 5 benefits + 7 perks
Posted 3 days ago

About the role

Wix is seeking an Enterprise Customer Success Manager to manage a portfolio of large enterprise accounts, acting as a consultant to guide deployment and optimization. The role involves conducting business reviews, facilitating renewals, and serving as the voice of the customer to the product team.

Skills

Customer success management SaaS Enterprise account management Upselling Renewals Project management Time management Presentation skills Consulting Web development best practices Customer onboarding Business reviews Relationship management Strategic planning Communication

Customer Success Manager - East Coast (AI Marketing)

InSpace

Hybrid (New York, New York) $90k - $100k/yr Full-time Mid Level 2 perks
Posted 3 days ago

About the role

InSpace is building NOVA, an AI platform that transforms search queries into scalable competitive advantage through long-tail intelligence and automation. This role involves acting as a strategic partner for East Coast accounts to drive retention, growth, and product improvements.

Skills

Customer Success Account Management Project Management SaaS Digital Marketing SEO Churn Prevention Stakeholder Management Strategic Planning AI Data Analysis Communication Problem Solving Growth Strategy Technical Optimization

Customer Success Manager, SMB

Zocdoc

Hybrid (New York, New York) $30 - $35/hr Full-time Mid Level 6 benefits + 6 perks
Posted 3 days ago

About the role

Zocdoc is a leading healthcare marketplace helping patients find and book care. This Customer Success Manager role involves managing a portfolio of provider practices to drive growth, feature adoption, and patient bookings through strategic outreach and consultative partnerships.

Skills

Customer Success Account Management Consultative Selling Strategic Outreach Relationship Building Objection Handling Communication Organization Problem-Solving Data-Driven Decision-Making Product Expertise Feature Adoption Time Management Generative AI Tools Cross-Functional Collaboration

ONBOARDING SPECIALIST

Callen-Lorde Community Health Center

Hybrid (New York, NY) $31 - $34/hr Full-time Mid Level 7 benefits + 2 perks
Posted 3 days ago

About the role

Callen-Lorde Community Health Center, a global leader in LGBTQ+ healthcare, seeks an Onboarding Specialist to manage end-to-end onboarding processes. The role ensures compliance, coordinates orientation, and partners with internal teams to deliver a welcoming experience for new hires.

Skills

Onboarding Human resources Talent acquisition Compliance Background checks I-9 verification E-verify HRIS Project management Communication Data entry Credentialing Customer service Microsoft office suite Record keeping Process improvement

Customer Success Team Lead - Base44

Wix

Hybrid (New York, New York) $150k - $170k/yr Full-time Senior Level 6 benefits + 6 perks
Posted 6 days ago

About the role

Wix is building the go-to-market team for Base44, an AI-powered software development platform. As Customer Success Team Lead, you will build and lead the team owning post-sale relationships for mid-market accounts, ensuring retention, adoption, and growth.

Skills

Customer success Account management Team leadership Coaching Retention strategy Renewal management Upselling Data analysis CRM HubSpot Strategic planning Onboarding Executive presence B2B technology Software development platform

Account Coordinator, Consumer

M Booth

Hybrid (New York, New York) $45k - $48k/yr Full-time Entry Level 4 benefits + 3 perks
Posted 6 days ago

About the role

M Booth is an award-winning creative agency producing culturally resonant campaigns. The Account Coordinator supports the Consumer team by executing integrated communications, managing media relations, influencer programming, and project coordination for home and lifestyle brands.

Skills

Media Relations Media List Building Pitch Writing Media Outreach Influencer Programming Content Review Project Coordination Client Communication Event Coordination Media Monitoring Coverage Reporting Campaign Measurement Writing Verbal Communication Organization Multitasking

Senior Customer Success Operations Manager

PubMatic

Hybrid (New York, New York) $130k - $140k/yr Full-time Mid Level 7 benefits + 5 perks
Posted 1 week ago

About the role

PubMatic is hiring a Senior Customer Success Operations Manager to lead the onboarding, optimization, and growth of CTV and omnichannel publisher accounts. This role focuses on driving revenue growth, resolving technical integrations, and implementing AI-assisted workflows to enhance team efficiency.

Skills

Programmatic monetization Campaign optimization Ad operations CTV Omnichannel inventory RTB Prebid Google Ad Manager Data analysis AI tools Technical troubleshooting Account management Reporting HTML JavaScript SQL

Global Head of Customer Success

Semrush

Hybrid (United States - California, New York) $320k - $365k/yr Full-time Senior Level 6 benefits + 3 perks
Posted 1 week ago

About the role

Semrush, an Adobe company, is a leading brand visibility platform empowering marketers with AI-driven insights. This role leads the global Enterprise Customer Success strategy, focusing on product adoption, retention, and value realization for the company's largest strategic accounts.

Skills

Customer success leadership Enterprise sales Strategic planning Product adoption Retention management Executive engagement Commercial judgment Data-driven decision making Global team management Customer journey mapping Cross-functional collaboration Renewal strategy Time-to-value optimization Business outcome analysis Operational discipline

Customer Success Manager

Rillet

Hybrid (New York City, New York) $100k - $150k/yr Full-time Mid Level 2 benefits + 4 perks
Posted 1 week ago

About the role

Rillet is an AI-native ERP company helping finance teams automate critical workflows like book closing and revenue recognition. This Customer Success Manager role involves managing mid-market and enterprise accounts to drive product adoption, retention, and expansion while building automated solutions.

Skills

Customer success SaaS AI fluency Relationship management Strategic planning Product adoption Retention Expansion Executive business reviews Process optimization Technical mindset Problem solving Communication Finance workflows ERP

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