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Cox Enterprises

Senior Director, Customer Success (RapidScale)

Cox Enterprises

Hybrid (Jersey City, New Jersey) $148k - $247k/yr Full-time Senior Level 13 benefits + 3 perks
Posted 2 days ago

About the role

RapidScale, a Cox Enterprises company, is establishing Customer Success as a core revenue-adjacent capability to ensure delivery of contracted business outcomes and measurable value. The Senior Director leads this function, orchestrating cross-functional efforts to improve retention, reduce churn, and drive expansion across cloud and managed services.

Skills

Customer Success Management Cross-functional Orchestration Revenue Retention Strategic Planning Executive Engagement Lifecycle Management Playbook Development Value Realization Stakeholder Management Team Leadership Cloud Services Managed Services B2B Technology KPI Management Churn Reduction Customer Advocacy
DTCC

Client Operations Technical Account Manager

DTCC

Hybrid (Jersey City, NJ) $95k - $180k/yr Full-time Senior Level 5 benefits + 1 perks
Posted 2 days ago

About the role

DTCC is the premier post-trade market infrastructure for the global financial services industry. This role owns technical relationships with high-volume clients, documenting their infrastructure and coordinating the implementation of Clearing and Securities Services solutions.

Skills

Project Management Application Integration Problem Solving Analytical Skills Technical Communication Requirements Elicitation Business Analysis Client Relationship Management Workflow Documentation ISO 20022 MQ SFTP Mainframe Clearing and Settlement Statement of Work Preparation Stakeholder Management
CentralReach

Customer Success Lead

CentralReach

Hybrid (Holmdel Township, New Jersey) $65k - $80k/yr Full-time Entry Level 4 benefits + 3 perks
Posted 6 days ago

About the role

CentralReach is a leading provider of software for autism and IDD care, enabling therapy providers and educators to scale their services. As a Customer Success Lead, you will build client relationships, drive product adoption, and act as a trusted advisor to ensure customer success.

Skills

Customer Relationship Management Conflict Resolution Project Management Communication Negotiation Presentation Skills Analytical Problem Solving Collaboration Customer Success Metrics Account Management Empathy Prioritization
Wallenius Wilhelmsen

Customer Success Manager

Wallenius Wilhelmsen

Hybrid (Parsippany, New Jersey) Full-time Senior Level 7 benefits + 2 perks
Posted 6 days ago

About the role

Wallenius Wilhelmsen, a global leader in vehicle transportation and logistics, seeks a Customer Success Manager to oversee key accounts and ensure operational excellence. The role focuses on securing long-term retention, managing SLAs, and driving growth by bridging customer expectations with supply chain execution.

Skills

Relationship Management Escalation Management Operational Governance SLA Monitoring KPI Analysis Supply Chain Coordination Demand Forecasting Commercial Support Financial Monitoring Interpersonal Communication Problem Solving Data Analysis
Verisk

Product Lead (Customer Success & Onboarding)

Verisk

Hybrid (Jersey City, NJ) $95k - $110k/yr Full-time Mid Level 4 benefits
Posted 1 week ago

About the role

Verisk is seeking a Product Lead to drive customer success and onboarding for their AI-driven insurance platform, Mozart. This role focuses on maximizing customer value and ensuring long-term success through implementation, training, and engagement.

Skills

Customer Success Account Management Professional Services Consulting Training Project Management Customer Relationship Management Cross-functional Collaboration Problem Solving Presentation Skills SaaS Implementation Enterprise Software
CI Financial

Onboarding Specialist II

CI Financial

Hybrid (US-NJ-Morristown-60 Columbia Road-0300, New Jersey) $30 - $37/hr Full-time Mid Level 7 benefits + 3 perks
Posted 1 week ago

About the role

Corient helps high-net-worth individuals and families preserve wealth for future generations and provide for their communities. Join a team that values ambition and empowers growth in a role overseeing client onboarding.

Skills

Onboarding Account Setup Asset Transfers Customer Service DocuSign Salesforce Addepar Charles Schwab Fidelity Analytical Skills Organizational Skills Confidentiality
Modivcare

Onboarding Specialist III

Modivcare

Hybrid (West New York, New Jersey) $17 - $20/hr Full-time Mid Level 7 benefits + 1 perks
Posted 2 weeks ago

About the role

Modivcare is a healthcare services company focused on supportive care solutions. This role manages the initial 30 days of the new hire lifecycle, ensuring a smooth onboarding experience and integration into the organization.

Skills

Onboarding Pre-employment Screening Background Checks ADP iCIMS i9 Advantage Smartsheet Microsoft Word Microsoft Excel Microsoft Outlook Microsoft PowerPoint Bilingual Spanish Analytical Skills Problem Solving Communication Skills Multitasking
JetBrains

TeamCity Customer Success Engineer (Post-sales) - US

JetBrains

Hybrid (Marlton, New Jersey) $120k - $220k/yr Full-time Senior Level 1 perks
Posted 3 weeks ago

About the role

JetBrains creates intelligent software development tools used by millions worldwide. This role involves being a trusted technical advisor for a portfolio of TeamCity accounts, ensuring they maximize product value and providing feedback to internal product teams.

Skills

Technical Consulting Customer Success DevOps CI/CD Cloud Infrastructure Containerization Architecture Design Account Management Stakeholder Management AI/LLM Applications Software Development System Administration Release Automation Technical Communication Problem Solving English Fluency
D

Equities & Settlement Technical Account Manager

DTCC

Hybrid (Jersey City, NJ) $95k - $180k/yr Full-time Senior Level 4 benefits + 1 perks
Posted 3 weeks ago

About the role

DTCC is a leading post-trade market infrastructure for the global financial services industry, automating and centralizing financial transactions. This role involves owning the technical relationship with major clients, coordinating the implementation of DTCC's solutions, and optimizing their use.

Skills

Project Management Application Integration Problem Solving Analytical Skills Technical Communication Client Relationship Management Business Analysis Requirements Gathering Workflow Analysis ISO 20022 MQ SFTP Clearing & Securities Services Technical Documentation Stakeholder Management Project Scoping
InvestorFlow

Renewals Manager

InvestorFlow

Hybrid (Clark, New Jersey) $140k - $160k/yr Full-time Senior Level 1 perks
Posted 4 weeks ago

About the role

InvestorFlow provides a CRM and digital portal solution for asset managers to streamline customer interactions and transactions. This role is responsible for owning and optimizing the end-to-end renewal process, ensuring timely contract closures and minimizing revenue leakage.

Skills

Renewals Management Revenue Operations Salesforce CRM SaaS Pricing Models Subscription Lifecycle Management Contract Negotiation Pipeline Management Churn Mitigation Financial Forecasting Cross-functional Collaboration Data Analysis Client Relationship Management

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