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Salesforce

Customer Success Manager, Director - Core (Sales & Service) Clouds - TMT

Salesforce

Hybrid (California - San Francisco, North Carolina) $171k - $298k/yr Full-time Senior Level 7 benefits + 2 perks
Posted 1 day ago

About the role

Salesforce seeks a Director-level Customer Success Manager to drive strategic value and ROI for complex TMT sector accounts using Sales and Service Clouds. This role focuses on executive engagement, AI governance, and cross-functional leadership to ensure long-term customer retention and success.

Skills

Customer Success Management Sales Cloud Service Cloud TMT Industry Knowledge Strategic Account Management
PowerSecure, Inc.

Talent Acquisition Coordinator & Onboarding Specialist

PowerSecure, Inc.

Hybrid (Durham, NC) Full-time Mid Level
Posted 3 days ago

About the role

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions including distributed generation, solar, and microgrid technologies. This role supports the Talent Acquisition team by coordinating recruiting operations, onboarding, and federal contractor compliance to ensure a seamless candidate experience.

Skills

Talent Acquisition Coordination Onboarding ATS Management HRIS Federal Contractor Compliance Candidate Experience Data Analysis Microsoft 365 Excel Reporting I-9/E-Verify Vendor Management Recruiting Operations Scheduling Offer Letter Administration Applicant Tracking Reporting
Brown & Brown Insurance

Commercial Lines Customer Success Representative

Brown & Brown Insurance

Hybrid (Greensboro, North Carolina) Full-time Mid Level 7 benefits + 3 perks
Posted 3 days ago

About the role

Brown & Brown Insurance is seeking a Commercial Lines Customer Success Representative to provide high-quality customer service and drive retention in a high-volume insurance center. The role focuses on managing policy inquiries, billing, and cross-selling opportunities to enhance the overall customer experience.

Skills

Customer Service Insurance Policy Management Cross-selling Customer Retention Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Publisher Policy Endorsements Billing Management Account Renewals Client Relationship Management
Judi Health

Account Coordinator, PBA

Judi Health

Hybrid (Charlotte, North Carolina) $57k - $86k/yr Full-time Entry Level
Posted 1 week ago

About the role

Judi Health is an enterprise health technology company rebuilding trust in healthcare through its proprietary Enterprise Health Platform and full-service PBM and health benefit management solutions. The Account Coordinator role supports client success by managing benefit requests, leading quality assurance testing, and resolving claims issues for health plan and TPA clients.

Skills

Client Relationship Management PBM Knowledge Health Plan Administration Data Analysis Microsoft Office SQL Quality Assurance Project Management Written Communication Verbal Communication Cross-functional Collaboration Claims Review
Luxer One

Technical Account Manager

Luxer One

Hybrid (Charlotte, North Carolina) $70k - $80k/yr Full-time Mid Level 9 benefits + 2 perks
Posted 1 week ago

About the role

Luxer One is simplifying life by automating package acceptance and solving package management challenges with innovative technologies. This role focuses on owning the technical relationship and system health for assigned accounts, ensuring customers maximize platform value.

Skills

Technical Account Management Hardware Deployment Field Operations Project Management Troubleshooting Customer Onboarding B2B Solution Sales CRM Management SaaS Support Solutions Engineering Stakeholder Communication Performance Monitoring
Lucid Bots

Customer Success Specialist

Lucid Bots

Hybrid (Charlotte, North Carolina) Full-time Entry Level 7 benefits + 1 perks
Posted 1 week ago

About the role

Lucid Bots is a leading AI robotics manufacturer creating exterior cleaning drones and robotics. This role serves as the first-line advocate for robot operators, resolving support requests and building the company's knowledge base.

Skills

Customer Support Technical Troubleshooting CRM Management HubSpot SLA Management Knowledge Base Documentation Cross-functional Collaboration RMA Workflow Management Customer Success Hardware Troubleshooting Software Troubleshooting Communication Skills Organization Detail Oriented
Couchbase, Inc.

Sr Manager, Customer Success Operations

Couchbase, Inc.

Hybrid (Raleigh, North Carolina) Full-time Senior Level 5 benefits + 3 perks
Posted 2 weeks ago

About the role

Couchbase is seeking a Sr. Manager of Customer Success Operations to operationalize and launch their newly designed CS function. This role will translate customer journey blueprints into repeatable processes, actionable dashboards, and Salesforce workflows, building the data and process foundations for a modern, revenue-generating customer success organization.

Skills

Salesforce Configuration Customer Success Operations Revenue Operations Data Modeling Tableau Databricks Customer Health Scoring Retention Forecasting Process Design Change Management CRM Data Management Workflow Automation Performance Incentive Design Voice of the Customer Predictive Analytics SaaS Operations
TricorBraun

Account Coordinator

TricorBraun

Hybrid (Charlotte, North Carolina) Full-time Mid Level 7 benefits
Posted 2 weeks ago

About the role

TricorBraun is a global packaging leader seeking a customer-focused Account Coordinator to join their Operations Team. You will be on the front line, assisting customers daily with orders, scheduling shipments, providing quotes, and processing invoices.

Skills

Creative Problem Solving Microsoft Word Microsoft Excel Microsoft PowerPoint ERP Software Customer Focus Multitasking Order Processing Shipment Scheduling Invoicing
WalkMe

Senior Customer Success Manager

WalkMe

Hybrid (Austin, North Carolina) $150k - $175k/yr Full-time Senior Level 3 benefits + 3 perks
Posted 3 weeks ago

About the role

WalkMe, an SAP company, is a leader in digital adoption, revolutionizing how organizations interact with technology. As a Senior Customer Success Manager, you will be a trusted advisor to Fortune 1000 clients, maximizing platform value and ensuring retention.

Skills

Customer Advocacy Enterprise SaaS Account Management Post-sales Relationship Management Sales Discovery ROI Analysis Customer Retention Strategic Relationship Building Digital Adoption Customer Success Planning Risk Mitigation Executive Business Reviews
Figure Lending

Customer Success Associate

Figure Lending

Hybrid (Charlotte, North Carolina) $71k - $71k/yr Full-time Entry Level 7 benefits + 3 perks
Posted 3 weeks ago

About the role

Figure is transforming capital markets through blockchain and AI-driven automation, creating innovative financial products. As a Customer Success Associate, you will gain experience in lending, compliance, and customer operations, helping customers navigate financial decisions.

Skills

Customer Communication Financial Product Knowledge Troubleshooting Compliance Attention To Detail Written Communication Verbal Communication Platform Navigation
AvidXchange, Inc.

Customer Success Manager II

AvidXchange, Inc.

Hybrid (Charlotte, North Carolina) Full-time Mid Level 6 benefits + 5 perks
Posted 3 weeks ago

About the role

AvidXchange is a leading provider of AP automation software for mid-market businesses. The Customer Success Manager II role focuses on managing a portfolio of media customers to drive adoption, retention, and expansion, acting as a strategic partner.

Skills

Customer Success Management Account Management Strategic Relationship Building Customer Onboarding Retention Strategies Upselling Cross-selling CRM Proficiency Gainsight Analytical Skills Problem Solving Cross-functional Collaboration Product Training Business Reviews Customer Advocacy Health Metric Monitoring
K

Technical Account Manager

Kerry Group

Hybrid (North Carolina, North Carolina) $100k - $160k/yr Full-time Senior Level 10 benefits + 1 perks
Posted 3 weeks ago

About the role

Kerry is a global leader in taste and nutrition, partnering with customers to create healthier and more sustainable products. This role involves managing accounts within the North American animal nutrition business, driving growth and profitability through strategic customer engagement.

Skills

Account Management Technical Sales Strategic Planning Budget Management Project Management Customer Relationship Management Analytical Skills Problem Solving Salesforce Written Communication Verbal Communication Spanish Language
R

Customer Success Manager I - Industrial

Relay

Hybrid (Raleigh, North Carolina) Full-time Mid Level 9 benefits + 3 perks
Posted 3 weeks ago

About the role

Relay is a hyper-growth company transforming frontline operations in the physical economy with an AI-powered ecosystem. This role is a critical revenue owner and strategic partner for industrial sector accounts, driving value realization and account expansion.

Skills

Customer Success Account Management B2B Sales Revenue Growth Contract Negotiation Organizational Mapping Strategic Planning Value Realization Cross-Functional Collaboration Customer Onboarding Churn Reduction Upselling Industrial Sector Knowledge Data Analysis Stakeholder Management Technical Articulation
G

Customer Success Director

Genesys

Hybrid (Virtual Office (North Carolina), North Carolina) $128k - $226k/yr Full-time Senior Level 7 benefits + 4 perks
Posted 4 weeks ago

About the role

Genesys empowers organizations to create exceptional customer and employee experiences through AI-powered solutions. This role focuses on building lifelong customer relationships by advising and equipping them to achieve their customer experience vision.

Skills

Customer Success Management Enterprise Account Management C-Level Relationship Building Strategic Planning Data Analysis Executive Presentation CRM Proficiency SaaS Sales CX Strategy Stakeholder Management Project Management Customer Advocacy

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