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Customer Success Manager - Mid Market

SPS Commerce

Hybrid (CA ON Toronto Office, Minnesota) CAD 70k - CAD 90k/yr Full-time Mid Level 3 benefits + 1 perks
Posted 1 day ago

About the role

SPS Commerce is a leading provider of cloud-based supply chain management solutions serving a global retail network. This role ensures outstanding customer experience by driving product adoption, managing account performance, and identifying expansion opportunities to deliver long-term value.

Skills

Customer Success Management SaaS Relationship Building Account Management Strategic Planning Revenue Recovery Customer Retention Business Analysis Communication Presentation Skills Time Management Project Management Cross-selling Forecasting Supply Chain Management

Senior Customer Success Manager - Enterprise

SPS Commerce

Hybrid (CA ON Toronto Office, Minnesota) CAD 70k - CAD 90k/yr Full-time Mid Level 3 benefits + 1 perks
Posted 1 day ago

About the role

SPS Commerce is a leading provider of cloud-based supply chain management solutions serving a global network of retail trading partners. The Senior Customer Success Manager ensures outstanding customer experience by aligning with strategic goals, driving product adoption, and identifying expansion opportunities.

Skills

Customer success management SaaS Relationship building Strategic planning Revenue recovery Account management Sales Executive business reviews Communication Presentation Time management Data analysis Supply chain management Cross-selling Forecasting

Customer Success Manager – New Product Launch & Adoption (Plymouth, MN)

Philips

Hybrid (Plymouth - B1, Minnesota) $159k - $253k/yr Full-time Senior Level 5 benefits + 3 perks
Posted 3 days ago

About the role

Philips is seeking a Customer Success Manager to lead new product launches in the cath lab space. The role focuses on optimizing clinical workflows, driving technology adoption among physicians, and translating customer insights to R&D to improve patient outcomes.

Skills

Product Launch Customer Success Clinical Education Cath Lab Workflow Stakeholder Engagement Cross-functional Leadership Cardiac Anatomy Medical Technology Customer Onboarding Field Readiness Strategic Planning Relationship Building Clinical Application Data Analysis Communication Skills

Customer Success Manager - SMB

SPS Commerce

Hybrid (US AR Rogers Office, Minnesota) $65k - $98k/yr Full-time Mid Level 3 benefits + 1 perks
Posted 3 weeks ago

About the role

SPS Commerce is a leading provider of cloud-based supply chain management solutions serving a global network of retail trading partners. The Customer Success Manager serves as the primary point of contact for Revenue Recovery customers, managing the full lifecycle from onboarding through renewal to drive adoption and reduce churn.

Skills

Customer success management Account management Customer retention Onboarding Product training Relationship building Communication skills Presentation skills Time management Strategic planning Data analysis Cross-functional collaboration Conflict resolution Customer lifecycle management SaaS Retail compliance

Associate Customer Success Manager

Points North

Hybrid (Bloomington, MN) $65k - $70k/yr Full-time Entry Level 7 benefits + 2 perks
Posted 3 weeks ago

About the role

Points North provides cloud-based software solutions for HR compliance, including certified payroll and ACA reporting. The Associate Customer Success Manager manages a client portfolio to drive retention, renewals, and expansion within the B2B SaaS environment.

Skills

Customer Success Account Management Client Retention Cross-selling Upselling Relationship Building Communication Problem Solving SaaS Business Reviews Churn Management Data Analysis Strategic Planning Time Management

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