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Member Driven Technologies

Client Success Manager

Member Driven Technologies

Hybrid (Farmington Hills, MI) $65k - $75k/yr Full-time Mid Level 1 perks
Posted 3 weeks ago

About the role

Member Driven Technologies is seeking a Client Success Manager to foster long-term client relationships and drive measurable outcomes. This role involves understanding client objectives, providing proactive guidance, and collaborating with internal teams to ensure client satisfaction and success.

Skills

Client Success Management Account Management Relationship Management B2B Engagement Client Retention Cross-functional Collaboration Strategic Planning Customer Satisfaction Financial Services Knowledge SaaS Engagement Proposal Development Risk Mitigation
ESPEC North America Inc

Customer Success and Support Manager

ESPEC North America Inc

Hybrid (Hudsonville, MI) $100k - $120k/yr Full-time Senior Level
Posted 4 weeks ago

About the role

ESPEC North America is a leader in environmental and accelerated reliability test chambers, dedicated to improving product quality. This role leads a customer success team, ensuring clients maximize value from products and services through effective onboarding and proactive engagement.

Skills

Leadership Customer Relationship Management Onboarding Customer Retention Performance Management Cross-Functional Collaboration Conflict Resolution Data-Driven Decision Making CRM Tools Problem-Solving Communication Skills Organizational Skills Customer Journey Mapping Project Management Analytical Thinking Coaching

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