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Team Lead, Technical Account Manager - Boston

Coralogix

Hybrid (Boston, MA) $220k - $260k/yr Full-time Senior Level 7 benefits + 1 perks
Posted 1 day ago

About the role

Coralogix is a modern observability platform helping businesses process and understand data through in-stream analytics. The Team Lead, TAM role involves leading a team to ensure successful customer onboarding, technical support, and long-term operational excellence in cloud observability.

Skills

Technical Account Management Team Leadership Observability Cloud DevOps AWS Azure GCP Log Analytics Customer Onboarding KPI Tracking Performance Management Data Analysis Customer Relationship Management Technical Mentorship Monitoring Tools Communication

Enterprise Customer Success Manager - Boston/New York

Datadog

Hybrid (Boston, Massachusetts) $90k - $120k/yr Full-time Mid Level 5 benefits + 4 perks
Posted 1 day ago

About the role

Datadog is a leading observability and security platform for the AI era, trusted by Fortune 500 companies. This role involves partnering with enterprise customers to drive product attachment, translate business goals into value narratives, and ensure successful adoption of the platform.

Skills

Customer success Account management Relationship management Strategic planning Observability Security platforms Project management Communication Data analysis B2B tech SaaS Cross-functional collaboration Executive engagement Technical use cases Value narrative

Associate Customer Success Manager - Boston

Datadog

Hybrid (Boston, Massachusetts) $68k - $90k/yr Full-time Entry Level 6 benefits + 5 perks
Posted 1 day ago

About the role

Datadog is a leading observability and security platform for the AI era. As an Associate Customer Success Manager, you will manage a high volume of customer accounts to drive product adoption, retention, and identify expansion opportunities while acting as a customer advocate.

Skills

Customer success Sales Upselling Cross-selling Negotiation Communication Time management Troubleshooting Product adoption Relationship management Account management Meddic Command of the message

Manager, GTM Customer Success

ZoomInfo Technologies LLC

Hybrid (Waltham, Massachusetts) $155k - $175k/yr Full-time Senior Level 2 benefits + 2 perks
Posted 3 days ago

About the role

ZoomInfo is a Go-To-Market Intelligence Platform empowering businesses with AI-ready insights and trusted data. This role leads a team of Strategic GTM Success Managers to drive customer outcomes, revenue expansion, and product innovation for high-value enterprise accounts.

Skills

Customer Success Leadership Strategic Account Planning Team Coaching Consultative Customer Engagement ROI Quantification Business Impact Demonstration Data Analysis Customer Experience Management Revenue Expansion Upselling and Cross-Selling Executive-Level Communication Solutions Consulting Product Feedback Salesforce Marketo HubSpot

Pooled Customer Success Manager

CodeRabbit

Hybrid (Boston, Massachusetts) $130k - $150k/yr Full-time Mid Level 1 perks
Posted 6 days ago

About the role

CodeRabbit is an AI code review platform trusted by thousands of customers. This role manages a shared queue of customer accounts to ensure successful configuration, onboarding, and renewal while resolving issues and improving internal playbooks.

Skills

Customer Success Technical Support Ticket Management Configuration Data Analysis Communication Documentation YAML CLI CI/CD Pipelines GitHub GitLab AI Tooling Problem Solving Account Management

Customer Success Account Manager

Bulletproof Solutions Inc

Hybrid (Waltham, Massachusetts) $105k - $115k/yr Full-time Mid Level 7 benefits + 5 perks
Posted 6 days ago

About the role

Bulletproof is a Microsoft solutions partner delivering security, compliance, and managed IT services. The Customer Success Account Manager acts as a trusted advisor to drive retention and growth for an assigned portfolio of customers.

Skills

Customer success Account management Program management Strategic planning Relationship management Data analysis Service delivery Salesforce Microsoft 365 Azure Cybersecurity Compliance frameworks SLA management Executive business reviews Upselling Cross-selling

HR Onboarding Specialist

PINE STREET INN INC

Hybrid (Boston, MA) $60k - $75k/yr Full-time Mid Level 1 perks
Posted 1 week ago

About the role

Pine Street Inn, New England’s largest provider of services to individuals experiencing homelessness, seeks an HR Onboarding Specialist to manage the end-to-end pre-employment lifecycle. This role ensures seamless, compliant onboarding through background checks and credential verification while supporting the organization's mission to end homelessness.

Skills

Onboarding Compliance Background Screening Paylocity HRIS Credential Verification Data Integrity Candidate Experience Recruiting Support Communication Confidentiality Customer Service Documentation Risk Mitigation Occupational Health Coordination

Customer Success Manager, Talent Management

Salary.com

Hybrid (Waltham, MA) $75k/yr Full-time Mid Level 8 benefits + 6 perks
Posted 1 week ago

About the role

Salary.com is a compensation data and software leader helping companies manage pay structures and equity. This role involves managing client relationships, driving retention, and expanding revenue for the CompAnalyst platform.

Skills

Relationship management Customer service Revenue expansion Client retention Issue resolution Account management Upselling Cross-selling Data analysis Business acumen Negotiation Objection handling Project management Communication skills Interpersonal skills Cross-functional coordination

Customer Success Associate Manager - Onshape

PTC

Hybrid (Boston, Massachusetts) $90k - $119k/yr Full-time Senior Level 12 benefits + 3 perks
Posted 2 weeks ago

About the role

PTC is a global software company leading digital transformation by connecting the physical and digital worlds. This role leads a Customer Success team to deliver scalable support, drive retention, and improve operational excellence for Onshape customers.

Skills

Team leadership Customer success Account management Operational excellence Performance management CRM Salesforce Zendesk Data analysis Process improvement Customer retention Communication Coaching Strategic planning Problem solving

Client Success Manager

demandDrive

Hybrid (Waltham, MA) $80k - $90k/yr Full-time Senior Level 9 benefits + 2 perks
Posted 2 weeks ago

About the role

demandDrive is a full GTM agency helping B2B organizations accelerate pipeline and revenue through integrated sales, marketing, and revenue operations services. The Client Success Manager owns a blended book of business, serving as the primary client contact while leading and coaching outsourced SDR teams to drive growth and retention.

Skills

Client relationship management Account management Sales development management Program management Project management Team leadership Sales enablement CRM management Salesforce HubSpot Data enrichment Prospecting Strategic planning Performance reporting Coaching

Sr. Customer Success Manager

Monotype

Hybrid (USA - Woburn (MA), Massachusetts) $110k - $120k/yr Full-time Senior Level 3 benefits + 3 perks
Posted 2 weeks ago

About the role

Monotype, a global leader in type and font technology, is seeking a strategic partner to manage enterprise customer relationships. The role focuses on driving product adoption, ensuring ROI, and guiding clients through their entire lifecycle from onboarding to renewal.

Skills

Customer success Account management SaaS Strategic planning Relationship building Data analysis Presentation skills Salesforce Lifecycle management Churn reduction Product demonstration Business reviews Stakeholder management Communication Process improvement

Lead Customer Success Manager

Freshworks

Hybrid (Boston, Massachusetts) $112k - $145k/yr Full-time Senior Level 10 benefits + 2 perks
Posted 3 weeks ago

About the role

Freshworks is an AI-powered service operations platform trusted by thousands of companies to deliver exceptional customer and employee experiences. This role involves managing a portfolio of enterprise customers to drive adoption, retention, and long-term growth through strategic partnerships and executive engagement.

Skills

Customer Success Management SaaS Account Management Strategic Planning Customer Retention Renewal Management Executive Business Reviews Relationship Building Cross-functional Collaboration Data Analysis Risk Management Presentation Skills Communication Enterprise Software Customer Adoption

Senior Customer Success Manager, Strategic Partnerships

Bitsight

Hybrid (Boston, Massachusetts) $88k - $109k/yr Full-time Senior Level 8 benefits + 3 perks
Posted 3 weeks ago

About the role

Bitsight is a global leader in cyber risk intelligence, empowering organizations to manage exposure and mitigate risks across their extended attack surface. This Senior Customer Success Manager role owns the post-sale success, expansion, and retention of strategic OEM and insurance partners, serving as a trusted advisor to executive leadership.

Skills

Customer success Strategic account management Relationship management Cybersecurity Risk management SaaS API integrations Data analysis Executive communication Project management Revenue retention Partner enablement Solutions consulting Strategic planning Technical aptitude Commercial acumen

Associate Technical Account Manager

Recorded Future

Hybrid (Boston, Massachusetts) $78k - $107k/yr Full-time Entry Level 5 benefits + 3 perks
Posted 3 weeks ago

About the role

Recorded Future is the world’s largest threat intelligence company, empowering clients to reduce risk with real-time intelligence. This role supports customers in realizing value from products and services, focusing on foundational customer success processes and technical account management.

Skills

Cybersecurity Threat intelligence Customer success Technical account management Project management SaaS Communication Attention to detail Customer engagement Cyber operations Third party risk Fraud detection

Customer Value Manager

Mimecast

Hybrid (USA - MA - Lexington, Massachusetts) $84k - $126k/yr Full-time Senior Level 2 benefits + 1 perks
Posted 3 weeks ago

About the role

Mimecast is a cybersecurity company protecting humans, data, and AI. The Customer Value Manager drives product adoption and technical health for mid-market accounts, serving as a trusted advisor to ensure customer success and retention.

Skills

Customer value management Email security architecture SaaS Technical advisory Product adoption Risk management Salesforce Identity and access management Okta Azure AD DMARC Human risk management Data analysis Strategic collaboration Technical briefings

Customer Success Manager

Salary.com

Hybrid (Waltham, MA) $75k/yr Full-time Mid Level 8 benefits + 4 perks
Posted 3 weeks ago

About the role

Salary.com is a compensation data and software leader helping companies manage pay structures and benchmark jobs. The Customer Success Manager role focuses on building client relationships, driving product adoption, and ensuring retention for the CompAnalyst platform.

Skills

Relationship Management Customer Retention Revenue Expansion Issue Resolution Upselling And Cross-Selling Customer Adoption Business Reviews Communication Problem Solving Data Analysis Business Acumen Project Management Negotiation Objection Handling Cross-Functional Collaboration HCM Product Support

Account Coordinator

Matter

Hybrid (Boston, MA) $44k/yr Full-time Entry Level 8 benefits + 6 perks
Posted 3 weeks ago

About the role

Matter is an award-winning PR agency seeking an Account Coordinator to support client public relations programs. The role involves securing media opportunities, conducting research, and producing communications for B2B and B2C clients in the technology and consumer industries.

Skills

Public Relations Media Relations Media Research Media List Development Editorial Calendar Research Client Communications Writing Pitch Writing Meeting Preparation Status Reporting Verbal Communication Creative Problem-Solving Team Collaboration Adaptability Research B2B and B2C Communications

Technical Account Manager

Benchling

Hybrid (Boston, Massachusetts) $92k - $125k/yr Full-time Mid Level 7 benefits + 2 perks
Posted 3 weeks ago

About the role

Benchling is an AI platform for biotech R&D used by over 200,000 scientists. The Technical Account Manager serves as the primary contact for enterprise customers, optimizing their Benchling instance and leading post-go-live success initiatives.

Skills

Technical Account Management Project Management Customer Success Scientific Acumen Molecular Biology Biochemistry Genetics Bioengineering Benchling Stakeholder Management Escalation Management Process Documentation Configuration Communication Presentation Skills Problem Solving

Customer Success Manager

Benchling

Hybrid (Boston, Massachusetts) $110k - $149k/yr Full-time Mid Level 7 benefits + 2 perks
Posted 4 weeks ago

About the role

Benchling is an AI platform for biotech R&D that helps scientists design experiments and capture structured data. The Customer Success Manager role focuses on driving product adoption, analyzing telemetry, and partnering with customers to achieve strategic scientific and business objectives.

Skills

Customer Success SaaS Life Sciences Data Analysis Project Management Relationship Management Product Adoption Biotech Communication Strategic Planning Executive Business Reviews Technical Consulting Analytical Skills Stakeholder Management AI Fluency

Senior Renewal Specialist

Nasuni

Hybrid (Boston, Massachusetts) Full-time Mid Level 9 benefits + 4 perks
Posted 2 weeks ago

About the role

Nasuni delivers a unified data platform for enterprises to manage unstructured data in a hybrid cloud environment. The Senior Renewal Specialist manages a high-volume renewal portfolio, focusing on meeting quota, price uplifts, and multi-year conversions.

Skills

SaaS renewals Account management Sales Negotiation Quota management Forecasting Salesforce CPQ Salesloft Gainsight Data infrastructure Security Pipeline management Contract management

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