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Mimecast

Customer Success Manager

Mimecast

Hybrid (USA - MA - Lexington, Massachusetts) $84k - $126k/yr Full-time Senior Level 1 benefits + 1 perks
Posted 3 days ago

About the role

Mimecast is a cybersecurity company protecting humans, data, and AI. This Customer Value Manager role drives product adoption and technical health for mid-market accounts, acting as a trusted advisor to ensure customers achieve measurable value and mitigate churn.

Skills

Customer success SaaS Email security Technical advisory Account management Product adoption Risk management Salesforce Data analysis Communication Security architecture Identity and access management Strategic collaboration Problem solving Analytical thinking Executive presentation
Vaisala

Customer Success Specialist

Vaisala

Hybrid (Boston, MA) $70k - $85k/yr Full-time Entry Level 8 benefits + 3 perks
Posted 3 days ago

About the role

Vaisala, a global leader in measurement instruments and intelligence, seeks a Customer Success Specialist to manage customer onboarding, service renewals, and relationships. The role ensures long-term satisfaction while identifying sales opportunities and acting as a liaison between customers and internal teams.

Skills

Customer service Relationship management Sales support CRM software Salesforce SAP SAC Microsoft Office Suite Negotiation Analytical skills Problem-solving Time management Communication skills Technical documentation interpretation Order management Cross-functional collaboration
Salesforce

Manager, Customer Success Compensation

Salesforce

Hybrid (Indiana - Indianapolis, Massachusetts) $117k - $193k/yr Full-time Senior Level 9 benefits + 2 perks
Posted 4 days ago

About the role

Salesforce is the #1 AI CRM where humans and agents drive customer success. This role within the Business Planning team manages the operational execution, governance, and quota issuance for Customer Success Manager compensation programs.

Skills

Sales operations Revenue operations Business operations Compensation administration Incentive compensation Data governance Business process design Data engineering SQL ETL ELT Analytical skills Problem-solving Communication skills Salesforce CRM
Perforce

Senior Customer Success Manager - Delphix - East

Perforce

Hybrid (Burlington, Massachusetts) $90k - $120k/yr Full-time Senior Level 7 benefits + 2 perks
Posted 4 days ago

About the role

Perforce Software is a global DevOps solutions provider trusted by leading enterprises. This role supports Delphix customers in the eastern US, focusing on account growth, renewals, and technical engagement.

Skills

Account management Customer success Contract negotiation DevOps Test data management Agile CI/CD Masking Gainsight PowerPoint Strategic planning Relationship management Forecasting Risk mitigation Technical communication
athenahealth

Customer Success Manager, Senior Associate - Dental

athenahealth

Hybrid (Boston MA, Massachusetts) $64k - $108k/yr Full-time Mid Level 5 benefits + 5 perks
Posted 4 days ago

About the role

athenahealth is a healthcare IT company simplifying practice management through electronic health records and revenue cycle management solutions. The Customer Success Manager role focuses on driving product adoption, retention, and business impact for healthcare provider accounts.

Skills

Customer success Relationship management Healthcare operations Data analysis Revenue cycle management Electronic medical records Stakeholder management Product adoption Retention strategy Performance monitoring Workflow optimization Cross-functional collaboration Business impact analysis Communication Organizational skills
Freshworks

Lead Customer Success Manager

Freshworks

Hybrid (Boston, Massachusetts) $108k - $134k/yr Full-time Senior Level 6 benefits + 2 perks
Posted 5 days ago

About the role

Freshworks is an AI-powered service operations platform trusted by thousands of enterprises to simplify customer and employee experiences. This role partners with key and enterprise customers to drive adoption, retention, and long-term growth through strategic guidance and cross-functional collaboration.

Skills

Customer Success SaaS Account Management Strategic Planning Relationship Building Retention Upselling Executive Business Reviews Technical Account Management Consulting Cross-functional Collaboration Data Analysis Communication Presentation Skills Enterprise Software
Cambridge Mobile Telematics

Principal Customer Success Manager

Cambridge Mobile Telematics

Hybrid (Cambridge, Massachusetts) $103k - $128k/yr Full-time Senior Level 9 benefits + 5 perks
Posted 5 days ago

About the role

Cambridge Mobile Telematics is the world’s largest telematics and AI company for safer mobility, missioned to reduce crashes and injuries. The Principal Customer Success Manager serves as the primary liaison between clients and internal engineering/product teams to drive partner growth and program success.

Skills

Relationship management Account management Project management Risk mitigation Business requirements definition Strategic planning Influencing Prioritization Time management Cross-functional collaboration Data analysis Customer success Technical leadership Communication Problem solving
C-4 Analytics

Digital Marketing Account Coordinator (HYBRID)

C-4 Analytics

Hybrid (Wakefield, MA) $50k - $55k/yr Full-time Entry Level 2 benefits + 1 perks
Posted 5 days ago

About the role

C-4 Analytics is a digital marketing firm specializing in automotive dealerships. The Account Coordinator serves as the primary client contact, managing campaigns and liaising with internal teams to drive client success.

Skills

Digital marketing Account management Client services Project management Time management Presentation skills Written communication Verbal communication SEO SEM PPC Social media marketing Email marketing Google Analytics Google Ads JIRA
CI Financial

Onboarding Specialist I

CI Financial

Hybrid (US-MA-Boston-1 Post Office-2400, Massachusetts) Full-time Mid Level 9 benefits + 4 perks
Posted 6 days ago

About the role

Corient, the world's largest multi-family office, seeks an Onboarding Specialist to manage custodian paperwork, establish client accounts, and facilitate asset transfers. The role involves providing administrative support including bill pay, accounting, and specialized financial reporting for high-net-worth clients.

Skills

Microsoft Office Excel Account Management Financial Reporting QuickBooks Payroll Services Data Entry Reconciliation Communication Analytical Skills Organizational Skills Multi-tasking Attention to Detail Teamwork Confidentiality Integrity
M

Customer Success Manager

Monotype

Hybrid (USA - Woburn (MA), Massachusetts) $85k - $100k/yr Full-time Senior Level 3 benefits + 3 perks
Posted 1 week ago

About the role

Monotype, a leading provider of type and font technologies, seeks a Customer Success Manager to drive platform adoption and customer ROI. The role focuses on onboarding, relationship management, and proactive engagement for enterprise accounts within a global creative software environment.

Skills

Customer success SaaS Relationship management Onboarding Account management CRM Automation tools Problem-solving Communication Time management Data analysis Customer advocacy Workflow walkthroughs Metrics reporting Strategic planning
athenahealth

Vice President Business Operations, Customer Success

athenahealth

Hybrid (Boston MA, Massachusetts) $214k - $342k/yr Full-time Senior Level 7 benefits + 3 perks
Posted 1 week ago

About the role

athenahealth is a healthcare technology company dedicated to simplifying medical practice through electronic health records and data-driven insights. This Vice President role leads business operations and analytics for the Customer Success organization, driving strategic planning, performance management, and operational scalability to improve customer and business outcomes.

Skills

Business Operations Strategic Planning Data Analytics Performance Management Capacity Planning Forecasting Resource Allocation AI Predictive Analytics Automation Change Leadership Cross-functional Leadership SaaS Business Models Executive Communication Process Optimization Decision Frameworks
SAP

Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Boston (Hybrid)

SAP

Hybrid (Burlington, MA) $78k - $180k/yr Full-time Mid Level 5 benefits + 3 perks
Posted 1 week ago

About the role

SAP is a global leader in enterprise applications and business AI, helping organizations run mission-critical operations. This role is part of the SAP Academy for Customer Success, a development program for early-career professionals to guide customers through their business journey with SAP solutions.

Skills

Customer Success Business Transformation Account Management Consulting Artificial Intelligence Business Acumen Project Management Problem-solving Strategic Planning Data Management Cloud Solutions Communication Emotional Intelligence Stakeholder Engagement Analytical Skills
SmartBear

Renewals Specialist

SmartBear

Hybrid (Somerville, Massachusetts) $80k - $80k/yr Full-time Entry Level 1 benefits + 4 perks
Posted 1 week ago

About the role

SmartBear delivers application integrity and test automation solutions to thousands of organizations worldwide. The Renewals Specialist role focuses on managing customer relationships to drive retention, loyalty, and lifetime value through consultative sales and software adoption.

Skills

Account management Customer success Sales Retention Upselling Cross-selling Relationship building Consultative selling Analytical skills Problem-solving Presentation skills Communication skills Software adoption Customer focus
Datadog

Manager, Customer Success - Boston

Datadog

Hybrid (Boston, Massachusetts) $108k - $144k/yr Full-time Senior Level 5 benefits + 4 perks
Posted 1 week ago

About the role

Datadog is a leading observability and security platform for the AI era. This role leads a Customer Success team in Boston to drive renewal and expansion sales, ensuring positive customer outcomes and revenue growth through strategic account management and team development.

Skills

Customer Success Account Management SaaS Team Leadership Renewal Sales Upselling Negotiation B2B Tech Customer Retention Cross-functional Collaboration Talent Development Strategic Planning Conflict Resolution Performance Management Communication
Wolters Kluwer

Customer Success Associate, Large Law Firm

Wolters Kluwer

Hybrid (Boston, Massachusetts) $41k - $68k/yr Full-time Mid Level 10 benefits + 2 perks
Posted 2 weeks ago

About the role

Wolters Kluwer seeks a Customer Success Associate to support large law firms in the Northeast. The role involves managing the customer lifecycle, including onboarding, training, and renewals, while collaborating with internal teams to drive product improvements and client satisfaction.

Skills

Customer Success Communication Problem-solving Analytical Skills Technical Proficiency CRM Customer Focus Collaboration Feedback Implementation Onboarding Account Management Upselling Training Data Analysis
Informa Group Plc.

Senior Customer Success Manager

Informa Group Plc.

Hybrid (Newton, Massachusetts) $85k - $90k/yr Full-time Mid Level 5 benefits + 5 perks
Posted 2 weeks ago

About the role

Informa TechTarget is a global B2B technology leader helping clients accelerate growth through data-driven insights and digital services. The Senior Customer Success Manager role focuses on driving client retention, adoption, and strategic growth by acting as an extension of the client's marketing and sales teams.

Skills

Customer success B2B digital marketing Ad tech Marketing automation Lead generation Demand generation Content marketing Relationship management Strategic planning Data analysis Client presentation Problem solving Communication skills Workflow optimization Upselling
Quest Diagnostics

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Quest Diagnostics

Hybrid (Marlborough, MA) $130k - $150k/yr Full-time Senior Level 8 benefits + 5 perks
Posted 2 weeks ago

About the role

Quest Diagnostics seeks a Senior Customer Success Manager to cultivate long-term relationships with health system customers across the North Region. The role focuses on revenue retention, upselling, and providing strategic business support to ensure client success.

Skills

Customer success Relationship management Revenue retention Upselling Business acumen Financial analysis P&L management Pricing Billing Presentation skills Executive presence Interpersonal skills Communication skills Problem solving Strategic planning
Mimecast

Associate Customer Value Manager

Mimecast

Hybrid (USA - MA - Lexington, Massachusetts) $68k - $102k/yr Full-time Mid Level
Posted 2 weeks ago

About the role

Mimecast is a cybersecurity company protecting humans, data, and AI across 42,000 organizations worldwide. The Associate Customer Value Manager role drives product adoption and measurable security outcomes for a portfolio of SMB and Mid-Market customers.

Skills

Customer success Account management Technical support Cybersecurity SaaS Data analysis Relationship building Communication skills Time management Salesforce Gainsight Email security Problem solving Customer onboarding Value realization

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