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Modulate

Senior Customer Success Manager

Modulate

Hybrid (Somerville, Massachusetts) $128k - $128k/yr Full-time Mid Level 4 benefits + 3 perks
Posted 1 day ago

About the role

Modulate pioneers conversational voice intelligence to detect harm and prevent fraud in enterprise environments. This Senior Customer Success Manager role manages high-growth accounts, driving product adoption, renewals, and strategic partnerships to ensure long-term customer value.

Skills

Account Management Customer Success Enterprise Software REST APIs Strategic Planning Renewals Management Feature Adoption Cross-functional Collaboration Data-driven Presentation Solution Architecture Stakeholder Engagement Proof of Concept Technical Onboarding Contract Negotiation SaaS Conversational Intelligence
Reliable Respiratory

Customer Success Representative

Reliable Respiratory

Hybrid (Dartmouth, Massachusetts) $30 - $30/hr Full-time Entry Level
Posted 1 day ago

About the role

Reliable Respiratory is a leading provider of durable medical equipment specializing in respiratory, diabetes, and maternity support. The Customer Success Representative manages key accounts, verifies insurance, processes orders, and troubleshoots equipment to ensure high-quality patient care.

Skills

Verbal Communication Written Communication Microsoft Office Suite Independent Decision Making Collaboration Prioritization Attention To Detail Customer Service English Fluency Spanish Proficiency
Centersquare

Customer Success Manager

Centersquare

Hybrid (WALTHAM, MA) Full-time Senior Level
Posted 2 days ago

About the role

Centersquare is seeking a Customer Success Manager to manage client relationships and ensure value realization from data center and security offerings. The role involves acting as a liaison between customers and product management to drive satisfaction, retention, and growth.

Skills

Customer Relationship Management Account Management Issue Resolution Escalation Management Strategic Account Growth Data Center Colocation Managed Hosting Information Security Executive Communication Success Planning Product Adoption Customer Retention
Freshworks

Strategic Customer Success Manager

Freshworks

Hybrid (Boston, Massachusetts) $142k - $176k/yr Full-time Senior Level 10 benefits
Posted 6 days ago

About the role

Freshworks is seeking a Strategic Customer Success Manager to partner with a select portfolio of large enterprise customers, driving long-term strategy, retention, and growth. This highly visible role involves serving as a trusted advisor to C-suite executives and collaborating across internal teams to ensure customer success.

Skills

Customer Success Management Enterprise Account Management C-Suite Engagement Strategic Planning Customer Retention Revenue Growth Executive Communication SaaS Platforms Commercial Acumen Cross-functional Collaboration Risk Mitigation Product Adoption
Freshworks

Customer Success Manager

Freshworks

Hybrid (Boston, Massachusetts) $108k - $134k/yr Full-time Senior Level 10 benefits
Posted 6 days ago

About the role

Freshworks is seeking a Customer Success Manager to partner with key enterprise clients, driving adoption, retention, and growth of their service software. This role involves serving as a trusted advisor and collaborating cross-functionally to ensure customer success and maximize value realization.

Skills

Customer Success Management Enterprise Account Management Strategic Guidance Customer Retention Value Realization Executive Business Reviews Cross-functional Collaboration SaaS Best Practices Relationship Building Account Strategy Risk Mitigation Commercial Mindset
Baxter International Inc.

Clinical Customer Success Specialist - Vision Care

Baxter International Inc.

Hybrid (Town of Skaneateles, Massachusetts) $72k - $99k/yr Full-time Mid Level 8 benefits + 1 perks
Posted 1 week ago

About the role

Baxter's Vision Care team is seeking a Clinical Customer Success Specialist to drive solution adoption and expand the install base for their RetinaVue Care Delivery Model. You will collaborate with customers and cross-functional teams to ensure high levels of satisfaction and utilization, playing a key role in promoting early detection and preventing vision loss.

Skills

Interpersonal Skills Leadership Customer Success Management Solution Adoption Clinical Workflow Optimization Strategic Account Management Technical Troubleshooting Remote Meeting Platforms Customer Advocacy Cross-functional Collaboration
SAP

Account Executive - SAP Academy for Customer Success - Boston (Hybrid)

SAP

Hybrid (Burlington, MA) $91k - $205k/yr Full-time Mid Level 1 benefits + 1 perks
Posted 1 week ago

About the role

SAP is a global leader in enterprise applications, seeking an Account Executive for their Customer Success Academy. This role involves a 10-month learn-apply program focused on digital transformation and customer value, leading to a direct customer-facing sales position.

Skills

Quota-Carrying Sales Lead Qualification Pipeline Management Value Proposition Articulation Business Acumen AI Fundamentals Project Management Emotional Intelligence Customer Relationship Building Digital Transformation Strategic Planning Stakeholder Engagement
Informa Group Plc.

Customer Success Manager

Informa Group Plc.

Hybrid (Newton, Massachusetts) $64k - $71k/yr Full-time Mid Level 5 benefits + 6 perks
Posted 1 week ago

About the role

Informa TechTarget is a leading provider of integrated media and data services, informing, influencing, and connecting technology buyers and sellers. As a Customer Success Manager, you will drive customer engagement and retention, acting as a strategic partner to clients to ensure our products help them achieve their business objectives.

Skills

Customer Relationship Management Customer Onboarding SaaS Implementation B2B Digital Marketing Ad Tech Marketing Automation Lead Generation Demand Generation Content Marketing Strategic Consulting Client Presentation Problem Solving Upselling KPI Analysis Workflow Optimization Communication Skills
Recorded Future

Senior Customer Success Systems Analyst (Gainsight)

Recorded Future

Hybrid (Boston, Massachusetts) $109k - $164k/yr Full-time Mid Level 5 benefits + 2 perks
Posted 1 week ago

About the role

Recorded Future is the world's most advanced intelligence company, seeking a Senior Customer Success Systems Analyst to manage and optimize their Gainsight platform. This role is crucial for enhancing how the company supports its customer success and technical account management teams, directly impacting customer outcomes.

Skills

Gainsight Administration Project Management Stakeholder Communication Salesforce Administration Data Management Health Score Management CTA Management Journey Orchestrator Reporting and Dashboards Cross-functional Collaboration SaaS Operations CRM Data Modeling
ZoomInfo Technologies LLC

Strategic Customer Success Manager III

ZoomInfo Technologies LLC

Hybrid (Waltham, Massachusetts) $105k - $128k/yr Full-time Senior Level 5 benefits + 4 perks
Posted 1 week ago

About the role

ZoomInfo is a fast-paced company where careers accelerate, empowering you to do your best work. Join the Customer Success team to drive product adoption, retention, and growth for strategic accounts, acting as a trusted advisor to iconic companies.

Skills

Customer Success Management Account Management Strategic Account Planning Data Analysis Solutions Consulting Business Review Delivery Risk Mitigation Stakeholder Management SaaS Go-To-Market Process Crisis Management Technical Communication Consultative Strategy Revenue Operations Customer Retention Product Adoption
Freshworks

Strategic Customer Success Manager

Freshworks

Hybrid (Boston, Massachusetts) $108k - $134k/yr Full-time Senior Level 10 benefits
Posted 2 weeks ago

About the role

Freshworks is seeking a Strategic Customer Success Manager to partner with key enterprise clients, driving adoption and ensuring they realize measurable value from our service operations platform. This high-visibility role involves building executive relationships and acting as a trusted advisor to align our solutions with client business objectives.

Skills

Customer Success Management Enterprise Account Management Executive Relationship Building Strategic Planning Revenue Growth Customer Retention Business Review Leadership Commercial Acumen SaaS Cross-functional Collaboration Value Realization Technical Account Management
Adaptive

Customer Success Manager

Adaptive

Hybrid (Boston, MA) $90k - $110k/yr Full-time Mid Level 4 benefits + 2 perks
Posted 2 weeks ago

About the role

Adaptive is building the operating system for the construction industry using AI, serving over 1,000 customers. As a Customer Success Manager, you will be the primary advocate for customers, owning their onboarding and driving product adoption and value realization.

Skills

Customer Onboarding Customer Relationship Management Retention Strategies Data Analysis Cross-functional Collaboration Implementation Planning Business Reviews Upselling Cross-selling Process Automation Communication Skills SaaS Enablement
Yes Energy

Customer Success Manager

Yes Energy

Hybrid (Boston, Massachusetts) $80k - $95k/yr Full-time Mid Level 3 benefits + 1 perks
Posted 2 weeks ago

About the role

Join Yes Energy, a leader in electric power data and analytics, as a Customer Success Manager. You will be the primary advocate for customers, ensuring they maximize value from our products and driving product adoption and renewals.

Skills

Customer Success Management Account Management SaaS Technical Support Customer Onboarding Customer Relationship Management Presentation Skills SQL API Strategic Advising KPI Execution Conflict Resolution Process Improvement Data Analysis Cross-functional Collaboration Troubleshooting
Arrow Electronics

Customer Success Representative

Arrow Electronics

Hybrid (Denver, Massachusetts) $22 - $26/hr Full-time Mid Level 6 benefits + 5 perks
Posted 2 weeks ago

About the role

Arrow Electronics is seeking Customer Success Professionals energized by solving big challenges and passionate about technology to help customers turn intelligence into action. Join a team where your work truly impacts how the world designs, builds, and delivers.

Skills

Account Management Customer Onboarding Customer Retention Upselling Renewal Management Customer Relationship Management Market Intelligence Quarterly Business Reviews Technical Support Cross-functional Collaboration
groundcover

Technical Account Manager- US

groundcover

Hybrid (Boston, MA) Full-time Senior Level 1 perks
Posted 2 weeks ago

About the role

groundcover is redefining observability with a modern, cloud-native platform. As the first US Technical Account Manager, you will be a key advisor to customers, shaping the post-sale technical relationship and influencing product development.

Skills

Observability Kubernetes Docker AWS Azure GCP eBPF OpenTelemetry Prometheus Grafana Datadog Technical Account Management Customer Onboarding Technical Advisory Cloud-Native Infrastructure Customer Success
Nasuni

Renewal Specialist

Nasuni

Hybrid (Boston, Massachusetts) Full-time Entry Level 9 benefits + 4 perks
Posted 2 weeks ago

About the role

Nasuni provides a unified data platform for enterprises, combining storage and data services into a hybrid cloud solution to enhance business resiliency and data management. The Renewal Specialist will manage the renewals process, ensuring timely processing and providing operational support to sales teams.

Skills

Quote Creation Data Entry CRM Proficiency CPQ Tools Salesforce Microsoft Office Suite Administrative Operations Customer Renewals Organizational Skills Attention To Detail
Zus Health

Head of Customer Success

Zus Health

Hybrid (Boston, Massachusetts) $200k - $240k/yr Full-time Senior Level 4 benefits + 2 perks
Posted 2 weeks ago

About the role

Zus Health is a growing healthcare data platform startup focused on accelerating data interoperability. As the Head of Customer Success, you will lead and optimize the customer success function, focusing on enterprise value-based care customers to drive satisfaction, retention, and growth.

Skills

Customer Success Leadership Account Management Enterprise Relationship Management Value-Based Care KPI Tracking Strategic Planning Cross-functional Collaboration Revenue Growth Healthcare Data Interoperability Analytical Thinking Communication Leadership
ezCater, Inc

Customer Engagement Manager, Meal Programs (Remote)

ezCater, Inc

Hybrid (Boston, Massachusetts) $95k - $130k/yr Full-time Senior Level 5 benefits + 3 perks
Posted 2 weeks ago

About the role

ezCater is the leading food tech platform for workplaces, simplifying food ordering for organizations nationwide. This role focuses on managing and retaining high-value Meal Program accounts, acting as a strategic partner to ensure customer success and growth.

Skills

Account Management Customer Retention Consultative Sales Strategic Partnership Salesforce B2B Relationship Building Cross-functional Collaboration Data Analysis AI Tool Utilization Stakeholder Management Business Reviews GMV Protection
Datadog

Sales Engineer (Customer Success)

Datadog

Hybrid (Boston, Massachusetts) $80k - $117k/yr Full-time Mid Level 3 benefits + 3 perks
Posted 2 weeks ago

About the role

Datadog is a leading observability and security platform for the AI era, helping businesses manage complexity at scale. This Sales Engineer role partners with sales teams to provide technical expertise, deliver product demonstrations, and support technical evaluations, playing a key role in closing opportunities.

Skills

Technical Sales Product Demonstrations Proof of Concept (POC) Web Development DevOps Monitoring Cloud Architecture Technical Presentations Customer Onboarding Communication Skills Time Management Problem Solving
BookBub

Account Coordinator

BookBub

Hybrid (Cambridge, Massachusetts) $52k - $55k/yr Full-time Entry Level 6 benefits + 2 perks
Posted 2 weeks ago

About the role

BookBub is a rapidly growing startup that connects millions of readers with great books and empowers publishers to drive sales. This role supports the publisher relations team by coordinating promotional campaigns and assisting account managers.

Skills

Written Communication Verbal Communication Analytical Thinking Multi-tasking Coordination Business Strategy Client Relations Research Data Analysis Project Coordination

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