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Technical Account Manager

Matrix Integration

Hybrid (Jasper, Kentucky) $80k - $100k/yr Full-time Senior Level 1 perks
Posted 1 day ago

About the role

Matrix Integration seeks a Technical Account Manager to serve as the primary technical liaison for Managed Services clients. The role involves translating business objectives into technology strategies, leading assessments, and maintaining multi-year roadmaps to ensure security, reliability, and performance.

Skills

Technical Account Management Technology Roadmap Development Cloud Services Cybersecurity Infrastructure Assessment Business Continuity Stakeholder Management Microsoft 365 Azure Network Administration Virtualization Disaster Recovery Identity And Access Management Strategic Planning Consultative Skills Technical Documentation

Customer Success Representative

NGT Corp

Hybrid (Lexington, Kentucky) $50k/yr Full-time Mid Level 4 benefits + 4 perks
Posted 2 weeks ago

About the role

NGT Corp, a master franchisee of the COVERALL brand, seeks a Customer Success Representative to serve as the primary liaison for existing customers and provide hands-on training and mentorship to local franchisees. The role focuses on ensuring service satisfaction, managing onboarding, and resolving client inquiries.

Skills

Customer service Account management Training Mentorship Communication Interpersonal skills Coaching Motivation Organization Microsoft Office CRM Problem solving Client engagement Operational support Fieldwork

Director, Customer Success

Equifax

Hybrid (USA-KY-Louisville, Kentucky) Full-time Senior Level 3 benefits + 1 perks
Posted 2 weeks ago

About the role

Equifax seeks a Director of Customer Success to lead a team managing a $100M+ public safety contract portfolio. The role focuses on strategic retention, customer health, and executive relationship management within the SaaS and public sector technology space.

Skills

Customer success Account management Strategic consulting SaaS Public sector People management Retention strategy Revenue management Salesforce Data visualization Executive business reviews Strategic planning Relationship management Product adoption Cross-functional leadership Government procurement

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