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EY

Client Technology - Customer Success Manager

EY

Hybrid (Chicago, IL) $150k - $281k/yr Full-time Senior Level 5 benefits + 2 perks
Posted 1 day ago

About the role

EY's Client Technology team drives growth by integrating emerging technologies like AI and Data Analytics into business solutions. This role serves as the primary client advocate, ensuring successful adoption of tech-enabled solutions and acting as a trusted advisor to internal product and engineering teams.

Skills

Customer success Strategic consulting Stakeholder management Executive communication Technology adoption Data analytics Artificial intelligence Relationship management Product feedback Customer engagement Metrics tracking CSAT NPS Coaching Mentoring Business strategy
Braze

Senior Customer Success Manager, Industry

Braze

Hybrid (Chicago, Illinois) $80k - $125k/yr Full-time Mid Level 9 benefits + 4 perks
Posted 1 day ago

About the role

Braze is a leading customer engagement platform empowering brands to deliver personalized experiences. This role partners with enterprise clients to drive retention, adoption, and growth as a trusted advisor.

Skills

Customer success Account management SaaS Marketing automation Project management Strategic planning Relationship building Data analysis Technical support Communication skills Mentorship Product adoption Upselling Problem solving Time management API
Braze

Technical Account Manager

Braze

Hybrid (Chicago, Illinois) $99k - $112k/yr Full-time Mid Level 9 benefits + 4 perks
Posted 4 days ago

About the role

Braze is a leading customer engagement platform empowering brands to deliver personalized experiences. As a Technical Account Manager, you will serve as a trusted technical advisor for enterprise customers, driving product adoption and value through the entire customer lifecycle.

Skills

Technical account management Customer success SaaS Mobile technology API Programming Project management Solutions architecture Technical support Implementation Communication Problem solving Documentation Architectural diagrams Stakeholder management
HDMZ

Account Coordinator

HDMZ

Hybrid (Chicago, Illinois) $55k - $70k/yr Full-time Entry Level
Posted 4 days ago

About the role

HDMZ is a leading life science communications agency helping biotech and pharma companies grow through evidence-based strategy and creative execution. The Account Coordinator role serves as the operational hub, managing job trafficking, client administration, and project workflows to ensure timely and accurate delivery of non-digital solutions.

Skills

Project management Job trafficking Client relations Administrative support Workflow management Quality assurance Proofing Presentation creation Budget tracking Communication Organization Microsoft 365 Google Workspace Time management Collaboration
Zonatherm Products, Inc

Customer Success Coordinator

Zonatherm Products, Inc

Hybrid (Buffalo Grove, IL) $45k - $55k/hr Full-time Entry Level
Posted 6 days ago

About the role

Zonatherm Products provides mission-critical power and cooling systems for industries like data centers and hospitals. The Customer Success Coordinator manages pre- and post-sales order administration, serving as the primary liaison between customers, sales, and operations to ensure accurate order execution and a high-quality customer experience.

Skills

Customer Service Order Administration Data Entry CRM Systems Microsoft Office Excel Communication Attention To Detail Sales Support Process Documentation Reporting Problem Solving Time Management Collaboration
RELX

Large Law Customer Success Manager (Chicago, IL)

RELX

Hybrid (Home based-Illinois, Illinois) $78k - $131k/yr Full-time Senior Level 5 benefits + 3 perks
Posted 6 days ago

About the role

LexisNexis Legal & Professional seeks a Customer Success Manager to drive adoption and workflow transformation for large law firm accounts. The role focuses on integrating AI-powered legal solutions to deliver measurable business outcomes and enhance client productivity.

Skills

Customer success Account management Legal technology Workflow transformation Strategic planning Change management Stakeholder management Generative AI Data analysis Salesforce Gong Seismic Tableau Consulting Executive presence
Reed Technology

Large Law Customer Success Manager (Chicago, IL)

Reed Technology

Hybrid (Home based-Illinois, Illinois) $78k - $131k/yr Full-time Senior Level 4 benefits + 3 perks
Posted 6 days ago

About the role

LexisNexis Legal & Professional seeks a strategic Customer Success Manager to drive adoption and workflow transformation for large law firm accounts. The role focuses on integrating AI-powered legal solutions to improve productivity and deliver measurable business outcomes for sophisticated legal stakeholders.

Skills

Customer success Account management Legal technology Workflow transformation Strategic consulting Change management Generative AI Relationship building Data analysis Salesforce Gong Seismic Tableau Legal research Executive presence
YCHARTS INC

Customer Success Manager

YCHARTS INC

Hybrid (Chicago, IL) $80k - $110k/yr Full-time Mid Level 5 benefits + 4 perks
Posted 6 days ago

About the role

YCharts is a fast-growing fintech company recognized on the Inc. 5000 list, providing investment research and proposal software to wealth managers and asset managers. The Customer Success Manager role focuses on driving product adoption, retention, and growth by acting as a trusted advisor to clients in the financial services industry.

Skills

Customer success Relationship management Strategic thinking Account management Product adoption Financial services Fintech Capital markets Investment vehicles Time management Communication skills Data analysis Sales Client onboarding Project management
Morningstar

Customer Success Manager, Data and Research Products

Morningstar

Hybrid (Chicago, Illinois) $70k - $108k/yr Full-time Mid Level 11 benefits + 6 perks
Posted 6 days ago

About the role

Morningstar seeks a Customer Success Manager to serve as a subject matter expert for institutional clients licensing Data and Research products. The role focuses on driving client retention, identifying growth opportunities, and ensuring product roadmaps reflect customer needs.

Skills

Client service Data analysis Financial analysis Relationship management Communication Multi-tasking Technical understanding Problem solving Upselling Cross-selling Stakeholder management Project management Strategic planning Data delivery Market trend analysis
RedSail Technologies

Customer Success Advisor

RedSail Technologies

Hybrid (Oak Brook, IL) $75k - $80k/yr Full-time Mid Level 5 benefits + 2 perks
Posted 6 days ago

About the role

RedSail Technologies builds technology solutions for independent and long-term care pharmacies. The Customer Success Advisor role focuses on building customer relationships, providing training and consultation, and driving software adoption to ensure program success and retention.

Skills

Customer engagement Relationship management Pharmacy operations Consultation Coaching Training Data analysis Business metrics Workflow improvement Project management Communication Presentation skills Problem solving Analytical skills Leadership
UL Solutions

Customer Success Executive

UL Solutions

Hybrid (Northbrook, IL) $148k - $182k/yr Full-time Senior Level 10 benefits
Posted 1 week ago

About the role

UL Solutions is a global leader in applied safety science, helping customers innovate and navigate global markets. This role serves as a strategic advisor to enterprise software accounts, driving adoption, retention, and growth through C-suite engagement and financial ROI modeling.

Skills

Customer success Strategic account management ROI modeling C-suite engagement Net revenue retention B2B SaaS Salesforce MS Office Financial analysis Enterprise procurement Renewal strategy Data analysis PlanHat Gainsight Strategic communication
UL Solutions

Customer Success Executive

UL Solutions

Hybrid (Northbrook, IL) $148k - $182k/yr Full-time Senior Level 10 benefits
Posted 1 week ago

About the role

UL Solutions seeks a Customer Success Executive to serve as a strategic advisor for enterprise software accounts. The role focuses on driving adoption, retention, and growth through C-suite engagement and financial ROI modeling.

Skills

Customer success Strategic account management ROI modeling C-suite engagement Revenue retention B2B SaaS Financial analysis Salesforce PlanHat Gainsight MS Office Strategic planning Enterprise procurement Renewal cycles Data analysis Communication
Quest Diagnostics

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Quest Diagnostics

Hybrid (Wood Dale, IL) $130k - $150k/yr Full-time Senior Level 8 benefits + 5 perks
Posted 1 week ago

About the role

Quest Diagnostics seeks a Sr. Customer Success Manager to cultivate long-term relationships with health system customers in the Midwest region. The role focuses on revenue retention, product expansion, and serving as a single point of support for clients.

Skills

Customer success Relationship management Business acumen Financial analysis Presentation skills Executive presence Communication skills Problem solving Laboratory services Strategic planning Contract management Upselling Market analysis Conflict resolution Leadership support
SPINS

Senior Customer Success Manager

SPINS

Hybrid (Chicago, Illinois) $110k - $120k/yr Full-time Senior Level 3 perks
Posted 1 week ago

About the role

SPINS is a leading provider of retail consumer insights and analytics for the Health & Wellness industry. The Senior Customer Success Manager serves as a strategic advisor for key CPG and Retail accounts, driving retention and expansion through data-driven solutions.

Skills

Customer success Strategic advising Account management Relationship building Data analysis Communication Teamwork Cross-functional collaboration Business reviews Customer retention Strategic planning Retail industry knowledge CPG industry knowledge Problem solving
SPINS

Customer Success Manager

SPINS

Hybrid (Chicago, Illinois) $80k - $90k/yr Full-time Mid Level 3 perks
Posted 1 week ago

About the role

SPINS is a leading provider of retail consumer insights and analytics for the Natural Products industry, helping clients leverage data to drive growth. The Customer Success Manager role involves managing key Financial Services accounts to ensure satisfaction, retention, and revenue growth through strategic consulting and product expertise.

Skills

Account management Customer success Strategic consulting Data analysis Relationship management Contract renewal Change management Microsoft Excel Microsoft PowerPoint Salesforce Client engagement Business strategy Communication Presentation skills Financial services
Five Star Bath Solutions of Central

Customer Success Manager - full or part-time

Five Star Bath Solutions of Central

Hybrid (Springfield, IL) $18 - $40/hr Part-time Entry Level 2 benefits + 3 perks
Posted 1 week ago

About the role

Five Star Bath Solutions is a bathroom remodeling company seeking a Customer Success Manager to confirm appointments and manage client relationships. The role involves high-volume outbound calling to warm leads and supporting sales operations to ensure client satisfaction.

Skills

Customer service Appointment setting Communication Relationship building Calendar management CRM software Outbound calling Time management Organizational skills Problem solving Interpersonal skills Administrative support
HUB International

Account Coordinator - Employee Benefits

HUB International

Hybrid (Chicago, Illinois) $30 - $30/hr Full-time Entry Level 9 benefits + 3 perks
Posted 1 week ago

About the role

HUB International is a leading global insurance broker helping businesses and individuals prepare for the unexpected. The Account Coordinator role supports customer and producer teams by managing employee benefits accounts, processing renewals, and ensuring accurate documentation to drive client satisfaction and business growth.

Skills

Employee benefits Insurance brokerage Customer service Clerical support Technical support Account management Renewal processing Microsoft Office Suite Communication skills Organizational skills Time management Data accuracy Insurance products Relationship building
HealthJoy

Customer Success Manager

HealthJoy

Hybrid (Chicago, Illinois) $100k - $110k/yr Full-time Mid Level 9 benefits + 3 perks
Posted 2 weeks ago

About the role

HealthJoy is a Chicago-based healthtech company providing a Benefits Operating System that uses AI to help employees navigate healthcare benefits. The Customer Success Manager owns a strategic book of business, driving product adoption, retention, and revenue growth through consultative account management and full-cycle sales execution.

Skills

Account management Customer success Strategic planning Sales cycle management Contract negotiation Relationship building Data analysis AI tools Crisis management Benefits industry knowledge Revenue growth Executive presence Consultative selling Product adoption Retention strategy
SHIFT

Account Coordinator - Consumer

SHIFT

Hybrid (Chicago, Illinois) $50k - $55k/yr Full-time Entry Level 8 benefits + 5 perks
Posted 2 weeks ago

About the role

SHIFT is a performance communications agency seeking an Account Coordinator to support client analysis, planning, and execution. The role involves tracking media trends, creating reports, writing content, and managing logistical tasks for consumer clients.

Skills

Media relations Social media management Content writing Research Project management Data analysis Communication Critical thinking Strategic planning Google Analytics Keyword research Public relations Reporting Collaboration Time management
RedSail Technologies

Technical Account Manager

RedSail Technologies

Hybrid (Oak Brook, IL) $85k - $120k/yr Full-time Senior Level 5 benefits + 1 perks
Posted 2 weeks ago

About the role

RedSail Technologies provides pharmacy management systems and healthcare technology solutions to independent and long-term care pharmacies. The Technical Account Manager serves as the primary operational and technical partner for strategic customers, ensuring their success through proactive guidance, issue resolution, and cross-functional coordination.

Skills

Account management Technical support Operational excellence Troubleshooting Project management Cross-functional leadership Data analysis Pharmacy operations Healthcare technology SaaS platforms Claims processing Interoperability Communication skills Relationship building Strategic planning

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