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Principal Customer Success Manager, Financial Services

Braze

Hybrid (Chicago, Illinois) $83k - $119k/yr Full-time Senior Level 8 benefits + 6 perks
Posted 1 day ago

About the role

Braze is a leading customer engagement platform empowering brands to create personalized experiences. The Principal Customer Success Manager will own significant enterprise accounts, driving renewals and retention while acting as a trusted advisor and strategic thought leader for major clients.

Skills

Customer success Account management Strategic planning Project management SaaS Marketing automation Data analytics Relationship management Mentorship Problem solving Communication skills Technical support coordination Enterprise account management Customer advocacy Product adoption Financial services

Customer Success and Sales Support Specialist

Victory Lap

Hybrid (River Grove, Illinois) $70k - $75k/yr Full-time Mid Level 2 perks
Posted 1 day ago

About the role

Victory Lap is partnering with a family-owned wholesale distribution company to find a customer-focused professional to support its sales team. The role focuses on managing customer relationships, coordinating account needs, and ensuring an exceptional customer experience.

Skills

Customer Relationship Management Customer Service Account Coordination Sales Support Organization Attention To Detail Written Communication Verbal Communication Proactive Follow-Up Prioritization Cross-Functional Collaboration Problem-Solving Customer Experience Management Process Improvement CRM Systems Recordkeeping

Manager, Customer Success

Asana

Hybrid (Chicago, Illinois) $238k - $280k/yr Full-time Senior Level 5 benefits + 2 perks
Posted 3 days ago

About the role

Asana is a leading work management platform for human and AI collaboration. This role leads the Enterprise Customer Success team, focusing on driving adoption, retention, and strategic value for critical enterprise accounts through scalable programs and executive relationship management.

Skills

People Leadership Coaching and Mentoring Enterprise Customer Success Executive Relationship Management Customer Retention Product Adoption AI Consumption Program Development Operational Scaling Churn Risk Management Expansion Opportunity Management Cross-Functional Collaboration Voice of the Customer SaaS Metrics GRR and NRR Reporting AI and Machine Learning

Technical Account Manager

Integral Ad Science

Hybrid (Chicago, Illinois) $67k - $135k/yr Full-time Senior Level 5 benefits + 2 perks
Posted 6 days ago

About the role

Integral Ad Science is a leading global media measurement platform ensuring ad transparency and quality. This role involves owning post-sales technical relationships, optimizing client workflows, and driving efficiency through AI-driven automation and proactive support.

Skills

Technical Account Management Client Relationship Management SLA Management Contract Interpretation Technical Support Ad Tech SaaS AI Tools Workflow Automation Data Analysis Troubleshooting Client Communication Training and Enablement Cross-Functional Collaboration Escalation Management Adaptability

Customer Success Intern

C.H. Robinson

Hybrid (Chicago, Illinois) $15 - $30/hr Full-time Entry Level 8 benefits + 3 perks
Posted 1 week ago

About the role

C.H. Robinson, a global leader in supply chain logistics, offers a paid internship where you will collaborate with industry professionals to learn best practices and optimize global freight services. You will build relationships with customers and carriers while utilizing proprietary technology to support shippers and carriers.

Skills

Communication Relationship building Supply chain management Logistics Sales Negotiation Operations management Transportation information systems Multitasking Attention to detail Teamwork Problem solving

Senior Customer Success Manager (Enterprise-at-scale)

Culture Amp

Hybrid (Chicago, Illinois) $131k - $150k/yr Full-time Senior Level 2 benefits + 10 perks
Posted 1 week ago

About the role

Culture Amp is the world’s leading employee experience platform, helping over 6,000 companies transform engagement and performance. This role involves managing a portfolio of Enterprise customers to drive retention, adoption, and expansion within a pod-based model.

Skills

Customer success Enterprise account management SaaS Retention Adoption Expansion Risk management Executive communication Data-informed decision making Strategic partnership AI-enabled workflows Account planning B2B sales Revenue lifecycle management

Senior Enterprise Technical Account Manager

Adobe

Hybrid (Chicago, Illinois) $117k - $209k/yr Full-time Senior Level 2 perks
Posted 1 week ago

About the role

Adobe seeks a Senior Enterprise Technical Account Manager to drive solution health and technical operational excellence for enterprise clients. This role involves acting as a primary customer advocate, translating business needs into technical plans, and ensuring high product adoption across Adobe's creative and experience cloud platforms.

Skills

Technical Account Management Solution Health Monitoring Customer Advocacy Strategic Planning Product Adoption Executive Communication Technical Roadmap Development Conflict Resolution Negotiation Data Analysis Project Management Architectural Design Mentoring Stakeholder Management Problem Solving Operational Excellence

Account Coordinator - Hybrid

BATHING BRANDS INC

Hybrid (Wheeling, Illinois) $55k - $60k/yr Full-time Mid Level 7 benefits + 2 perks
Posted 1 week ago

About the role

Bathing Brands is a growing organization in the steam and sauna industry dedicated to revolutionizing bathing through experiential design. The Account Coordinator supports Account Managers and customers by managing order fulfillment, resolving shipping and warranty issues, and ensuring accurate information flow.

Skills

Customer support Order management Communication Attention to detail Organizational skills Time management Microsoft Office Excel Outlook Word Problem solving Logistics coordination Warranty processing Shipping claims Data entry

Key Customer Success Manager

C.H. Robinson

Hybrid (Chicago, Illinois) $75k - $158k/yr Full-time Mid Level 8 benefits + 3 perks
Posted 1 week ago

About the role

C.H. Robinson is seeking a Key Customer Success Manager to drive growth and retention of strategic accounts within the Robinson Managed Solutions team. The role focuses on managing global account P&L, fostering executive relationships, and transforming supply chains through technology and services.

Skills

Account management Strategic planning Supply chain management Logistics Financial management P&L management Consultative sales Negotiation Conflict resolution Project management Executive communication Mentoring Data analysis Strategic business reviews Customer advocacy Relationship management

Customer Success Specialist

Medtelligent

Hybrid (Chicago, Illinois) $57k - $68k/yr Full-time Mid Level 7 benefits + 4 perks
Posted 1 week ago

About the role

Medtelligent is hiring a Customer Success Specialist to support clients using the ALIS platform for senior living communities. The role focuses on resolving technical issues, driving product adoption, and building strong client relationships to ensure long-term success.

Skills

Customer success Technical support SaaS Problem solving Communication Critical thinking Software troubleshooting Project management Data analysis Relationship building Workflow optimization Documentation Integration configuration Time management Escalation management Product expertise

Digital & Scaled Customer Success Program Manager

Asana

Hybrid (Chicago, Illinois) $147k - $167k/yr Full-time Mid Level 5 benefits + 3 perks
Posted 2 weeks ago

About the role

Asana is a leading work management platform for human and AI collaboration. This role designs and executes digital customer success programs to help customers maximize value through scalable journeys and effective vendor partnerships.

Skills

Customer Success Program Management Marketing Automation Customer Journey Orchestration Vendor Management Data Analysis Iterable Outreach Gainsight Pocus Trig Cross-functional Collaboration Playbook Development SaaS Stakeholder Management Commercial Awareness

Manager, Customer Success

RLDatix

Hybrid (Chicago, IL) $108k/yr Full-time Senior Level 8 benefits + 1 perks
Posted 3 weeks ago

About the role

RLDatix is a global healthcare technology company helping over 10,000 organizations improve patient safety and care delivery through its cloud-based operations platform. The Manager, Customer Success will lead the customer success function in Chicago, driving adoption, retention, and satisfaction while mentoring the team.

Skills

Customer success Account management SaaS Leadership Customer retention Customer adoption Customer satisfaction Change management Executive stakeholder engagement Data analysis Cross-functional collaboration Strategic planning Mentoring Healthcare operations

Customer Success Account Manager

Contracts Advance

Hybrid (Bath, Illinois) £29k - £35k/yr Full-time Mid Level 3 benefits + 4 perks
Posted 3 weeks ago

About the role

Contracts Advance is a leading UK Public Sector SaaS business helping organizations find and win public sector contracts. The Customer Success Account Manager role involves managing a customer portfolio to drive engagement, retention, and growth through strategic onboarding and proactive relationship management.

Skills

Customer Success Account Management SaaS Relationship building Onboarding Stakeholder management Communication skills Active listening CRM Commercial acumen Negotiation Strategic planning Customer retention Product adoption Data analysis

SAP Customer Success iXp Intern – SAP Experience Center Showcase Support

SAP Careers

Hybrid (Chicago, Illinois) $19 - $40/hr Full-time Entry Level 1 benefits + 1 perks
Posted 3 weeks ago

About the role

SAP is a global leader in enterprise applications and business AI. This internship supports the SAP Experience Center by coordinating customer tours, curating AI-driven content, and managing event logistics to drive customer success.

Skills

Event planning Project management Microsoft 365 PowerPoint Word Excel AI-assisted content creation Communication Interpersonal skills Agentic AI Context engineering AI data analytics Customer experience Problem solving Collaboration

Customer Success Management Operations Manager

Docusign

Hybrid (Chicago, Illinois) $126k - $206k/yr Full-time Senior Level 6 benefits + 4 perks
Posted 3 weeks ago

About the role

Docusign, the leader in intelligent agreement management, seeks a Customer Success Management Operations Manager to drive business insights and operational efficiency for teams across North America and LATAM. This role focuses on performance monitoring, process improvement, and strategic planning to support scalable growth.

Skills

Customer success management Data analysis Salesforce Business intelligence tools Advanced excel Strategic planning Performance metrics Executive communication Process improvement Stakeholder management Financial planning Territory carving Quota allocation Gainsight AI tools Storytelling

SAP Customer Success iXp Intern – SAP Experience Center Showcase Support

SAP IT Business Systeme

Hybrid (Chicago, Illinois) $19 - $40/hr Full-time Entry Level 5 perks
Posted 3 weeks ago

About the role

SAP is a global leader in enterprise applications and business AI. This internship supports the SAP Experience Center in Chicago by managing customer showcases, coordinating events, and creating content to drive customer success.

Skills

Project management Microsoft PowerPoint Microsoft Excel Microsoft Word Communication Content creation Event coordination Troubleshooting Customer engagement Presentation skills Technical support Data reporting

Customer Success Specialist - Equipment

Les Mills International

Hybrid (Chicago, Illinois) $60k - $65k/yr Full-time Mid Level 2 perks
Posted 3 weeks ago

About the role

Les Mills International is a global fitness brand dedicated to creating a fitter planet through world-class programs and equipment. This role serves as the operational backbone for US equipment sales and support, ensuring seamless order fulfillment and customer satisfaction.

Skills

Customer success Order management Sales support CRM systems Salesforce Problem-solving Relationship building Operational excellence Logistics coordination Warranty management Process improvement Communication skills Attention to detail Workflow creation Stakeholder management

Workspace Customer Engineer I, New Business, Google Cloud

Google

Hybrid (Chicago, IL) $104k - $150k/yr Full-time Mid Level 3 benefits + 3 perks
Posted 3 weeks ago

About the role

Google Cloud is seeking a Workspace Customer Engineer to partner with sales teams in architecting and implementing Google Workspace and Gemini Enterprise solutions. This role focuses on driving technical wins, resolving customer blockers, and educating stakeholders on agentic AI capabilities to facilitate digital transformation.

Skills

Cloud Architecture Google Workspace Gemini Enterprise Agentic AI Systems Design Technical Sales Customer Workshops Cloud Engineering Virtualization Containerization Productivity Software Identity Management Endpoint Management Debugging Prototyping Stakeholder Management

Account Coordinator

Unlock Health

Hybrid (Chicago, Illinois) Full-time Entry Level 9 benefits + 3 perks
Posted 2 days ago

About the role

Unlock Health is a full-service marketing and managed care consultancy focused on healthcare providers. The Account Coordinator role supports client relationships and brand initiatives, partnering with internal teams to execute projects on time and within budget.

Skills

Account management Client services Brand strategy Communication Project coordination Relationship building Budget tracking Presentation development Research Creative development Organizational skills Attention to detail Problem-solving Collaboration Strategic thinking

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