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Inside Higher Ed

Customer Success Manager - Americas

Inside Higher Ed

Hybrid (Washington, District of Columbia) $70k - $75k/yr Full-time Mid Level 1 perks
Posted 1 day ago

About the role

Inside Higher Ed, a leading higher education news and analysis platform owned by Times Higher Education, is seeking a Customer Success Manager for the Americas. This role focuses on driving engagement, retention, and financial success for key accounts through proactive relationship management and strategic account planning.

Skills

Customer Engagement Client Retention Account Management Onboarding Upselling Cross-selling Relationship Building Analytical Skills Communication Skills Commercial Negotiation B2B SaaS
Virtru

Global Public Sector Customer Success Manager - National Security Ecosystem

Virtru

Hybrid (Washington, District of Columbia) $180k - $200k/yr Full-time Senior Level 5 benefits + 3 perks
Posted 1 week ago

About the role

Virtru is redefining data security by enabling secure sharing through its open platform and data protection applications. This role leads customer success for government and National Security Industrial Base customers, driving adoption of Virtru solutions within critical defense and intelligence missions.

Skills

Customer Relationship Management Cross-functional Collaboration Executive Engagement Technical Aptitude Strategic Communication Data-driven Analysis Project Management Stakeholder Management Customer Lifecycle Management Problem Resolution
SAP

Solution Advisor Specialist - SAP Academy for Customer Success- Washington DC (Hybrid)

SAP

Hybrid (Washington, DC) Full-time Mid Level 5 benefits + 2 perks
Posted 1 week ago

About the role

SAP is a global leader in enterprise applications, helping organizations run end-to-end operations on a unified cloud ERP platform. This role is part of the SAP Academy for Customer Success, focusing on identifying and solving business challenges for customers using SAP solutions.

Skills

Solution Advising Software Demonstrations Customer Discovery Design Thinking Business Process Analysis AI Fundamentals Problem Solving Business Acumen Demand Generation Technical Sales Digital Transformation English Proficiency
SAP

Customer Success Manager (CSM) - SAP Academy for Customer Success - Washington, D.C (Hybrid)

SAP

Hybrid (Washington, DC) $78k - $180k/yr Full-time Mid Level 1 benefits + 1 perks
Posted 1 week ago

About the role

SAP is a global leader in enterprise applications, helping organizations run end-to-end operations on a unified cloud ERP platform. This role is part of the SAP Academy for Customer Success, focusing on guiding customers through their business journey with SAP solutions to increase satisfaction, retention, and renewals.

Skills

Customer Success Management Business Transformation Account Management AI Fundamentals Business Acumen Project Management Problem Solving Stakeholder Engagement Emotional Intelligence Strategic Guidance Escalation Management Digital Transformation English Proficiency Cultural Awareness Creative Thinking Collaboration
SAP

Account Executive - SAP Academy for Customer Success - Washington, DC (Hybrid)

SAP

Hybrid (Washington, DC) $91k - $205k/yr Full-time Mid Level 1 perks
Posted 1 week ago

About the role

SAP is a global leader in enterprise applications, helping organizations run end-to-end operations on a unified cloud ERP platform. This role is part of the SAP Academy for Customer Success, offering an immersive learning program to master digital transformation and transition into a customer-facing sales role.

Skills

Quota-Carrying Sales Lead Qualification Pipeline Management Value Proposition Articulation Business Acumen AI Fundamentals Project Management Emotional Intelligence Customer Relationship Building Digital Transformation Strategic Planning Stakeholder Engagement
Alloy.ai

Customer Success Manager

Alloy.ai

Hybrid (Washington, District of Columbia) $97k - $135k/yr Full-time Mid Level 2 benefits + 3 perks
Posted 1 week ago

About the role

Alloy.ai is seeking a Customer Success Manager to manage a portfolio of clients, driving retention and expansion by translating customer needs into business outcomes. You will be instrumental in influencing the product roadmap and ensuring customer success with Alloy's Commerce Intelligence System.

Skills

Customer Success Management Account Management Data Analysis Project Management Relationship Building Renewals Management Expansion Strategy Onboarding Process Improvement Strategic Thinking Client Solutions Stakeholder Management
C

Technical Account Manager

Cloudflare

Hybrid (Hybrid, District of Columbia) $124k - $168k/yr Full-time Senior Level 7 benefits + 1 perks
Posted 3 weeks ago

About the role

Cloudflare is building a better Internet and seeks builders to identify and solve problems. This role focuses on providing high-level technical support and ensuring a seamless customer experience for top enterprise clients.

Skills

Layer 3 Networking Layer 4 Networking BGP OSPF IPSec GRE Firewall IPS DDoS Protection Traceroute WireShark Dig cURL Technical Account Management Customer Relationship Management OSI Model
nitra

Customer Engineer, AI Solutions

nitra

Hybrid (Washington, District of Columbia) Full-time Senior Level 4 benefits + 2 perks
Posted 3 weeks ago

About the role

Nitra is building a category-defining fintech company to create a more efficient healthcare system. This role is crucial in scaling their AI solutions business by helping healthcare practices implement and adopt their platform, driving customer success and influencing product development.

Skills

Solutions Engineering Technical Discovery Solution Design Product Demonstrations Proof-of-Concepts SaaS Implementation Customer Success Cross-functional Collaboration Technical Consulting Workflow Optimization Technical Documentation Executive Presentation Stakeholder Management Troubleshooting Healthcare Software AI Solutions
T

Customer Success Manager

Trellint

Hybrid (United States - DC, District of Columbia) Full-time Senior Level 1 perks
Posted 4 weeks ago

About the role

Trellint is a leading provider of smart mobility solutions, partnering with cities to optimize urban transportation. As a Customer Success Manager, you will be the trusted partner for city mobility programs, driving customer outcomes from onboarding through renewal and expansion.

Skills

Customer Success Management Account Management QBR Facilitation Success Planning Contract Negotiation RFP Preparation Stakeholder Management Customer Retention Expansion Strategy Data Analysis Problem Solving Cross-functional Collaboration
Buildots

*Construction Customer Success Manager

Buildots

Hybrid (Washington DC, District of Columbia) Full-time Senior Level 7 benefits + 4 perks
Posted 4 weeks ago

About the role

Buildots is a leading construction intelligence platform using AI to provide insights for operational excellence. This role focuses on implementing and ensuring successful adoption of the platform on construction projects, acting as a key liaison between customers and internal teams.

Skills

Customer Success Management Construction Project Management Change Management Stakeholder Management Onboarding Product Adoption Strategic Advisory User Training Communication Skills Networking
G

Sr. Customer Success Manager

Genesys

Hybrid (Virtual Office (California), District of Columbia) $104k - $183k/yr Full-time Senior Level 12 benefits + 1 perks
Posted 4 weeks ago

About the role

Genesys empowers organizations to create exceptional customer and employee experiences through AI-powered orchestration. This role focuses on driving customer value and fostering strong partnerships within a collaborative environment.

Skills

Customer Success Management Enterprise Relationship Management Cross-functional Collaboration Stakeholder Management Executive Presentations CRM Systems Customer Success Platforms Strategic Thinking Business Acumen Project Management Communication Customer Experience (CX) Fundamentals
G

Bilingual Customer Success Manager (Spanish/English)

Goodshuffle Pro

Hybrid (Washington, District of Columbia) Full-time Entry Level
Posted 4 weeks ago

About the role

Goodshuffle is on a mission to bring joy to the business of events with their intuitive platform. As a Bilingual Customer Success Manager, you will be a trusted partner to customers, ensuring their success and driving retention and growth within a rapidly scaling company.

Skills

Bilingual Spanish/English Customer Success Management Account Management Customer Onboarding Customer Retention Problem Solving AI Tool Utilization Communication Skills Organizational Skills Customer Advocacy

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