Skip to content

Search customer success jobs

CSM Jobs

Enterprise Customer Success Program Director

Docusign

Hybrid (San Francisco, California) $164k - $266k/yr Full-time Senior Level 5 benefits + 3 perks
Posted 1 day ago

About the role

Docusign, the leader in e-signature and contract lifecycle management, seeks an Enterprise Customer Success Program Director to drive global strategy and operational excellence. This role partners with leadership to harmonize workflows across customer-facing functions, accelerating time-to-value for enterprise customers.

Skills

Strategic Planning Change Management Business Operations Project Management Executive Communication Cross-functional Leadership Operational Efficiency Stakeholder Management Data Synthesis Jira Confluence Loom Customer Success Strategy SaaS Process Optimization

Founding Technical Account Manager - USA

Inworld

Hybrid (Mountain View, California) $170k - $210k/yr Full-time Mid Level 3 perks
Posted 1 day ago

About the role

Inworld is a realtime AI research lab and inference provider serving hundreds of millions of users with voice and LLM technologies. This role involves owning a book of accounts to drive renewals, expansion, and technical support for enterprise customers.

Skills

Technical Account Management Customer Success Renewal Management Account Expansion Contract Negotiation Technical Troubleshooting Customer Relationship Management Account Health Monitoring Business Reviews CRM Management AI Tooling Customer Advocacy Cross-Functional Collaboration Communication Escalation Management Account Prioritization

Head of Customer Success

True Talent Solutions Partners

Hybrid (Redwood City, California) $150k - $176k/yr Full-time Senior Level
Posted 1 day ago

About the role

Join an early-stage B2B SaaS company as the founding Head of Customer Success to build the post-sales function from the ground up. You will own the entire customer journey, driving retention, expansion, and scalable processes for enterprise clients.

Skills

Customer Success Customer Onboarding Relationship Management Business Reviews Renewals Customer Retention Revenue Retention Account Expansion Customer Support AI Agents Workflow Automation Customer Success Playbooks Customer Health Scoring Enterprise Customer Management CRM Platforms Data Analysis

Customer Success Manager

True Talent Solutions Partners

Hybrid (San Francisco, California) $130k - $160k/yr Full-time Senior Level 1 perks
Posted 1 day ago

About the role

Join an early-stage AI company as its first dedicated Customer Success Manager to own the post-sale customer journey. You will manage enterprise clients through onboarding and adoption while sharing critical insights with the product team to shape the function.

Skills

Customer Success Enterprise Sales Product Adoption Onboarding Renewals Expansion Discovery AI Large Language Models Slack Jira GitHub Confluence Customer Insights Cross-functional Collaboration

Principal Customer Success Manager, Financial Services

Braze

Hybrid (San Francisco, California) $88k - $124k/yr Full-time Senior Level 8 benefits + 6 perks
Posted 1 day ago

About the role

Braze is a leading customer engagement platform empowering brands to create personalized experiences. This role involves managing strategic relationships with major enterprise customers, driving product adoption, and ensuring customer success and growth.

Skills

Customer Success Enterprise Account Management Customer Retention Renewals Revenue Growth Strategic Account Planning Project Management Customer Advocacy Stakeholder Management Marketing Automation SaaS Mobile APIs Analytics Mentoring Communication

Technical Customer Success Manager

Workiz

Hybrid (San Diego, CA) $85k - $95k/yr Full-time Mid Level 7 benefits + 4 perks
Posted 1 day ago

About the role

Workiz is the leading SaaS platform for field service teams, trusted by over 120,000 pros. The Technical Customer Success Manager serves as the primary technical and commercial owner for a book of business, managing escalations, renewals, and upsells while driving product improvements.

Skills

Technical customer success SaaS API SQL Debugging Software troubleshooting Retention management Upselling Contract negotiation Product configuration Data analysis Technical onboarding CRM VoIP Telephony Business intelligence

Account Coordinator

Stephen Gould Corporation

Hybrid (San Diego, California) $73k - $85k/yr Full-time Mid Level 1 perks
Posted 1 day ago

About the role

Stephen Gould is a leading packaging and supply chain partner with 80 years of excellence. The Account Coordinator manages client product portfolios and business activities from order inception to payment, ensuring quality service and timely fulfillment.

Skills

Account coordination Order processing Project tracking Budget management Client relations Supply chain management Microsoft Word Microsoft Excel Microsoft Outlook Microsoft Teams Webex Zoom ERP systems Quality management Time management Communication

Account Coordinator

Quinn PR

Hybrid (Los Angeles, CA) $50k/yr Full-time Entry Level 4 benefits + 2 perks
Posted 1 day ago

About the role

Quinn PR is a luxury marketing and strategic communications agency that integrates data, content, and creativity to drive measurable growth for high-end brands. The Account Coordinator role supports PR campaigns through media research, writing, and administrative coordination within a fast-paced, collaborative team.

Skills

Public relations Media research Writing Communication Media monitoring Social media management Reporting Administrative support Strategic thinking Organization Collaboration Influencer outreach Event coordination Data analysis Trend analysis

Account Coordinator

Allied Global Marketing

Hybrid (San Diego, California) $43k/yr Full-time Entry Level 7 benefits + 2 perks
Posted 1 day ago

About the role

Allied Global Marketing is a leading national agency specializing in entertainment, culture, and lifestyle marketing. The Account Coordinator supports marketing and promotional campaigns by managing client relationships, executing events, and creating content for high-profile clients.

Skills

Marketing Publicity Promotions Event planning Social media Relationship marketing Copywriting Research Reporting Client relations Invoicing Communication Multi-tasking Attention to detail Strategic thinking

Vice President, Customer Success - AI LABS

Salesforce

Hybrid (California - San Francisco, California) $221k - $426k/yr Full-time Senior Level 9 benefits + 2 perks
Posted 2 days ago

About the role

Salesforce is seeking a Vice President of Customer Success to lead and scale a high-performing team within the AI Labs portfolio. This executive role focuses on driving customer outcomes, fostering C-suite relationships, and aligning Salesforce's AI innovation with enterprise customer priorities.

Skills

Customer success Enterprise software AI CRM Leadership Strategic planning Stakeholder management Data-driven decision making Retention Adoption Team development Executive presence Financial acumen Digital transformation Cross-functional collaboration Operational excellence

Staff Customer Success Manager

Checkr

Hybrid (San Francisco, California) $169k - $199k/yr Full-time Senior Level 4 benefits + 6 perks
Posted 2 days ago

About the role

Checkr is an AI verification platform trusted by over 140,000 companies to power safe and fair decisions. The Staff Customer Success Manager will own strategic accounts, driving adoption, retention, and expansion through executive alignment and data-driven insights.

Skills

Customer success Strategic account management B2B SaaS Retention Expansion Executive alignment Data analysis AI tools Salesforce Zendesk Looker Omni Relationship management Business strategy ROI analysis Technical communication

Head of Customer Success

True Talent Solutions Partners

Hybrid (Redwood City, California) $150k - $176k/yr Full-time Senior Level 1 perks
Posted 2 days ago

About the role

A seed-stage B2B SaaS company is seeking a Head of Customer Success to build and own its post-sales function. This role focuses on managing enterprise relationships, driving retention and growth, and establishing scalable customer success systems from the ground up.

Skills

Customer Success B2B SaaS Enterprise Relationship Management Retention Strategy Account Expansion Onboarding Health Scoring AI Agents Automation Salesforce HubSpot Gainsight Vitally ChurnZero Data Analysis Project Management

Client Success Manager II

SQA Services

Hybrid (Palos Verdes Estates, California) $75k - $95k/yr Full-time Senior Level 10 benefits + 1 perks
Posted 2 days ago

About the role

SQA Services provides global supplier quality services for regulated industries like Life Sciences, Data Centers, and Aerospace. The Client Success Manager II role focuses on managing client relationships, driving contract renewals, and identifying expansion opportunities to ensure high client satisfaction and service quality.

Skills

Client success Account management Quality management Contract renewal Relationship management Project management Compliance Risk mitigation Negotiation Presentation skills Communication Problem-solving CRM Data analysis Strategic planning

Technical Onboarding Specialist

Workiz

Hybrid (San Diego, CA) $70k - $85k/yr Full-time Mid Level 7 benefits + 4 perks
Posted 2 days ago

About the role

Workiz is the leading SaaS platform for field service teams, trusted by over 120,000 pros. This role leads technical onboarding for new accounts, configuring integrations and data migrations to ensure a smooth transition to customer success.

Skills

Technical onboarding Data migration API integration SQL Troubleshooting Customer success Project management Technical documentation CRM Webhooks Software debugging Product training Communication Time management SaaS Field service software

Customer Success Manager

Sela AI

Hybrid (San Francisco, California) $150k - $200k/yr Full-time Mid Level 5 benefits + 4 perks
Posted 3 days ago

About the role

Sela is a fast-growing AI voice agent company serving enterprise mortgage lenders. This Customer Success Manager role involves owning relationships with key accounts, driving adoption, and ensuring customer success in a high-impact, technical environment.

Skills

Customer Success Enterprise Account Management Customer Relationship Management Customer Outcome Ownership Renewals Account Expansion Executive Communication Quarterly Business Reviews Account Health Monitoring Data Analysis Escalation Management Cross-Functional Collaboration Voice of the Customer AI Product Knowledge Mortgage Lending Process Automation

Customer Success Manager - West Coast (AI Marketing)

InSpace

Hybrid (San Francisco, California) $90k - $100k/yr Full-time Mid Level 2 perks
Posted 3 days ago

About the role

InSpace is building NOVA, an AI platform that transforms search queries into scalable competitive advantage through long-tail intelligence and automation. As a Customer Success Manager on the West Coast, you will act as a strategic partner to drive customer retention, growth, and product improvements within a fast-growing scale-up.

Skills

Customer Success Account Management Project Management SaaS Digital Marketing SEO Churn Prevention Stakeholder Management Strategic Planning AI Data Analysis Communication Relationship Building Growth Strategy

Account Coordinator-Temp

AMN Healthcare

Hybrid (San Diego, California) $18 - $21/hr Full-time Mid Level
Posted 3 days ago

About the role

AMN Healthcare is a leading total talent solutions provider for healthcare organizations. The Account Coordinator role supports the Account Management team by overseeing the end-to-end hiring process and managing relationships with contracted suppliers to build high-quality healthcare workforces.

Skills

Organizational skills Attention to detail Time management Communication Relationship building Vendor management Recruiting support Administrative workflows Data entry Reporting Adaptability Collaboration Problem solving Customer focus Fieldglass

Customer Success Manager, Enterprise Tech

Anthropic

Hybrid (San Francisco, California) $200k - $265k/yr Full-time Senior Level 2 benefits + 3 perks
Posted 5 days ago

About the role

Anthropic is an AI safety and research company building reliable, steerable AI systems. This role serves as a strategic advisor to enterprise technology clients, driving the adoption and optimization of Claude capabilities to maximize customer value and inform product development.

Skills

Customer Success Technical Account Management Enterprise Software SaaS AI/ML Concepts API Integrations Change Management Strategic Planning Relationship Management Data Analysis Product Roadmap ROI Analysis Cross-functional Collaboration Software Implementation Consulting

Customer Success Manager, Global Tech Touch

Planet

Hybrid (San Francisco, California) $85k - $106k/yr Full-time Mid Level 7 benefits + 5 perks
Posted 6 days ago

About the role

Planet is a space and data company operating the largest constellation of imaging satellites to deliver global geospatial solutions. This Customer Success Manager role focuses on retaining and expanding small-business customers through a low-touch model, ensuring product adoption and value realization.

Skills

Customer Success Customer Retention Customer Expansion Customer Onboarding Customer Training Geospatial Technologies GIS Remote Sensing Geospatial Imagery QGIS ESRI Google Earth Engine Salesforce Contract Renewals Sales Negotiation International Communication

Account Coordinator

AMN Healthcare

Hybrid (Remote - CA, California) $18 - $21/hr Full-time Mid Level 1 perks
Posted 6 days ago

About the role

AMN Healthcare is a leading healthcare staffing and total talent solutions company. The Account Coordinator role supports the Account Management team by managing the end-to-end hiring process and coordinating with contracted suppliers.

Skills

Time management Customer focus Organizational skills Communication Attention to detail Data entry Reporting Vendor management Administrative support Relationship building Problem solving Adaptability

Finding more jobs…