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Enterprise Customer Success Program Director

Docusign

Hybrid (San Francisco, California) $164k - $266k/yr Full-time Senior Level 5 benefits + 3 perks
Posted 1 day ago

About the role

Docusign, the leader in e-signature and contract lifecycle management, seeks an Enterprise Customer Success Program Director to drive global strategy and operational excellence. This role partners with leadership to harmonize workflows across customer-facing functions, accelerating time-to-value for enterprise customers.

Skills

Strategic Planning Change Management Business Operations Project Management Executive Communication Cross-functional Leadership Operational Efficiency Stakeholder Management Data Synthesis Jira Confluence Loom Customer Success Strategy SaaS Process Optimization

Team Lead, Technical Account Manager -Dallas

Coralogix

Hybrid (Dallas, TX) $220k - $260k/yr Full-time Senior Level 7 benefits + 1 perks
Posted 1 day ago

About the role

Coralogix is a modern observability platform helping businesses process and understand data through in-stream analytics. This role leads a team of Technical Account Managers to drive customer onboarding, ensure operational excellence, and provide deep technical expertise in cloud observability tools.

Skills

Technical Account Management Team Leadership Observability Cloud DevOps AWS Azure GCP Log Analytics Customer Onboarding KPI Tracking Data Analysis Kubernetes APM SIEM Monitoring Stakeholder Management

Team Lead, Technical Account Manager -Dallas

Coralogix

Hybrid (Plano, TX) $220k - $260k/yr Full-time Senior Level 7 benefits + 1 perks
Posted 1 day ago

About the role

Coralogix is a modern observability platform helping businesses process and understand data efficiently. This role leads a team of Technical Account Managers to ensure successful customer onboarding, resolve technical challenges, and drive operational excellence through data-driven insights.

Skills

Technical Account Management Team Leadership Observability Cloud DevOps AWS Azure GCP Log Analytics KPI Tracking Customer Onboarding Data Analysis Monitoring Kubernetes APM SIEM Communication

Team Lead, Technical Account Manager - Boston

Coralogix

Hybrid (Boston, MA) $220k - $260k/yr Full-time Senior Level 7 benefits + 1 perks
Posted 1 day ago

About the role

Coralogix is a modern observability platform helping businesses process and understand data through in-stream analytics. The Team Lead, TAM role involves leading a team to ensure successful customer onboarding, technical support, and long-term operational excellence in cloud observability.

Skills

Technical Account Management Team Leadership Observability Cloud DevOps AWS Azure GCP Log Analytics Customer Onboarding KPI Tracking Performance Management Data Analysis Customer Relationship Management Technical Mentorship Monitoring Tools Communication

Founding Technical Account Manager - USA

Inworld

Hybrid (Mountain View, California) $170k - $210k/yr Full-time Mid Level 3 perks
Posted 1 day ago

About the role

Inworld is a realtime AI research lab and inference provider serving hundreds of millions of users with voice and LLM technologies. This role involves owning a book of accounts to drive renewals, expansion, and technical support for enterprise customers.

Skills

Technical Account Management Customer Success Renewal Management Account Expansion Contract Negotiation Technical Troubleshooting Customer Relationship Management Account Health Monitoring Business Reviews CRM Management AI Tooling Customer Advocacy Cross-Functional Collaboration Communication Escalation Management Account Prioritization

Bilingual/ Mandarin Technical Account Manager, ES - CN-AWS, ES - CN, AWS Enterprise Support

Amazon

Hybrid (Bellevue, Washington) $131k - $177k/yr Full-time Mid Level 7 benefits + 2 perks
Posted 1 day ago

About the role

Join AWS Enterprise Support as a bilingual Technical Account Manager to serve as the primary technical advisor for Mandarin-speaking enterprise customers. You will provide strategic guidance on cloud adoption, GenAI, and AI/ML solutions to maximize customer value and drive innovation.

Skills

Technical account management Cloud computing Mandarin Generative AI AI/ML Compute Storage Networking Databases Big data Security Application development Troubleshooting Customer relationship management Architecture Operational optimization

Head of Customer Success

True Talent Solutions Partners

Hybrid (Redwood City, California) $150k - $176k/yr Full-time Senior Level
Posted 1 day ago

About the role

Join an early-stage B2B SaaS company as the founding Head of Customer Success to build the post-sales function from the ground up. You will own the entire customer journey, driving retention, expansion, and scalable processes for enterprise clients.

Skills

Customer Success Customer Onboarding Relationship Management Business Reviews Renewals Customer Retention Revenue Retention Account Expansion Customer Support AI Agents Workflow Automation Customer Success Playbooks Customer Health Scoring Enterprise Customer Management CRM Platforms Data Analysis

Technical Account Manager, Federal Programs

Fortress Information Security

Hybrid (Dayton, Ohio) $110k - $170k/yr Full-time Mid Level 8 benefits + 4 perks
Posted 1 day ago

About the role

Fortress Information Security seeks a Technical Account Manager to serve as the technical point of contact for federal DoD and Navy programs. This role bridges client advisory and delivery execution, translating mission requirements into platform configuration and technical guidance while supporting cybersecurity compliance and risk management.

Skills

Technical Account Management Cybersecurity Federal Compliance NIST Risk Management Framework Technical Presentations Platform Configuration Vulnerability Management Continuous Monitoring Supply Chain Risk Management Agile Delivery Technical Documentation Forward Deployed Engineering AI Prompting Client Relationship Management DoD Program Support

Senior Analyst, Customer Success

Remitly

Hybrid (Seattle, Washington) $132k - $165k/yr Full-time Senior Level 11 benefits + 4 perks
Posted 1 day ago

About the role

Remitly is a global financial services company dedicated to transforming lives by providing secure, simple, and reliable money transfer solutions. This role involves partnering with product and program teams to analyze customer support experiences, drive process improvements, and scale the business through data-driven insights.

Skills

Customer Support Analytics Data Analysis SQL Data Modeling Statistical Experimentation A/B Testing Experimental Design Dashboard Development Tableau Scenario Modeling Impact Estimation Project Management Stakeholder Communication Product Analytics AI Tools

Customer Success Manager

True Talent Solutions Partners

Hybrid (San Francisco, California) $130k - $160k/yr Full-time Senior Level 1 perks
Posted 1 day ago

About the role

Join an early-stage AI company as its first dedicated Customer Success Manager to own the post-sale customer journey. You will manage enterprise clients through onboarding and adoption while sharing critical insights with the product team to shape the function.

Skills

Customer Success Enterprise Sales Product Adoption Onboarding Renewals Expansion Discovery AI Large Language Models Slack Jira GitHub Confluence Customer Insights Cross-functional Collaboration

Customer Success Lead

True Talent Solutions Partners

Hybrid (New York, New York) $110k - $150k/yr Full-time Senior Level 2 perks
Posted 1 day ago

About the role

Join a mental health care organization expanding access to care for children as a Customer Success Lead. This role focuses on managing strategic school and district partnerships to drive referral volume and build operational playbooks.

Skills

Customer Success Account Management Sales Business Development Strategic Partnerships Playbook Development Metrics-driven Decision Making CRM Systems AI Tools Relationship Building Data Analysis B2B2C B2C Workflow Automation Project Management

Associate Customer Success Manager

Atlassian

Hybrid (Salt Lake City, UT) $81k - $127k/yr Full-time Mid Level 1 benefits + 1 perks
Posted 1 day ago

About the role

Atlassian is a global software company dedicated to unleashing the potential of every team through open work. This role partners with DX customers to drive engineering transformation, managing the full customer lifecycle from implementation to renewal while ensuring product utilization and business alignment.

Skills

Customer success Account management Customer lifecycle management Product utilization Business alignment Renewal management Strategic planning Customer success planning Forecasting Relationship management Data analysis Communication Collaboration Problem solving Project management

Principal Customer Success Manager, Financial Services

Braze

Hybrid (San Francisco, California) $88k - $124k/yr Full-time Senior Level 8 benefits + 6 perks
Posted 1 day ago

About the role

Braze is a leading customer engagement platform empowering brands to create personalized experiences. This role involves managing strategic relationships with major enterprise customers, driving product adoption, and ensuring customer success and growth.

Skills

Customer Success Enterprise Account Management Customer Retention Renewals Revenue Growth Strategic Account Planning Project Management Customer Advocacy Stakeholder Management Marketing Automation SaaS Mobile APIs Analytics Mentoring Communication

Principal Customer Success Manager, Financial Services

Braze

Hybrid (New York City, New York) $88k - $124k/yr Full-time Senior Level 8 benefits + 4 perks
Posted 1 day ago

About the role

Braze is the leading customer engagement platform empowering brands to create personalized, AI-driven experiences. The Principal Customer Success Manager serves as a senior individual contributor, managing significant enterprise accounts to drive renewals, retention, and strategic value realization.

Skills

Customer success Account management SaaS Project management Marketing automation Strategic planning Relationship building Mentorship Data analysis Technical support Enterprise account management Communication skills Problem solving Customer advocacy Product training Stakeholder management

Enterprise Customer Success Manager - Boston/New York

Datadog

Hybrid (Boston, Massachusetts) $90k - $120k/yr Full-time Mid Level 5 benefits + 4 perks
Posted 1 day ago

About the role

Datadog is a leading observability and security platform for the AI era, trusted by Fortune 500 companies. This role involves partnering with enterprise customers to drive product attachment, translate business goals into value narratives, and ensure successful adoption of the platform.

Skills

Customer success Account management Relationship management Strategic planning Observability Security platforms Project management Communication Data analysis B2B tech SaaS Cross-functional collaboration Executive engagement Technical use cases Value narrative

Principal Customer Success Manager, Financial Services

Braze

Hybrid (Chicago, Illinois) $83k - $119k/yr Full-time Senior Level 8 benefits + 6 perks
Posted 1 day ago

About the role

Braze is a leading customer engagement platform empowering brands to create personalized experiences. The Principal Customer Success Manager will own significant enterprise accounts, driving renewals and retention while acting as a trusted advisor and strategic thought leader for major clients.

Skills

Customer success Account management Strategic planning Project management SaaS Marketing automation Data analytics Relationship management Mentorship Problem solving Communication skills Technical support coordination Enterprise account management Customer advocacy Product adoption Financial services

Principal Customer Success Manager, Financial Services

Braze

Hybrid (Austin, Texas) $79k - $112k/yr Full-time Senior Level 8 benefits + 4 perks
Posted 1 day ago

About the role

Braze is a leading customer engagement platform empowering brands to create personalized experiences. The Principal Customer Success Manager will own significant enterprise accounts, driving renewals and retention while acting as a trusted advisor to major global brands.

Skills

Customer success Account management Project management SaaS Marketing automation Strategic planning Relationship management Data analysis Technical support Mentorship Communication skills Problem solving Enterprise account management Product adoption Customer advocacy

Technical Account Manager

Matrix Integration

Hybrid (Jasper, Kentucky) $80k - $100k/yr Full-time Senior Level 1 perks
Posted 1 day ago

About the role

Matrix Integration seeks a Technical Account Manager to serve as the primary technical liaison for Managed Services clients. The role involves translating business objectives into technology strategies, leading assessments, and maintaining multi-year roadmaps to ensure security, reliability, and performance.

Skills

Technical Account Management Technology Roadmap Development Cloud Services Cybersecurity Infrastructure Assessment Business Continuity Stakeholder Management Microsoft 365 Azure Network Administration Virtualization Disaster Recovery Identity And Access Management Strategic Planning Consultative Skills Technical Documentation

Technical Customer Success Manager

Workiz

Hybrid (San Diego, CA) $85k - $95k/yr Full-time Mid Level 7 benefits + 4 perks
Posted 1 day ago

About the role

Workiz is the leading SaaS platform for field service teams, trusted by over 120,000 pros. The Technical Customer Success Manager serves as the primary technical and commercial owner for a book of business, managing escalations, renewals, and upsells while driving product improvements.

Skills

Technical customer success SaaS API SQL Debugging Software troubleshooting Retention management Upselling Contract negotiation Product configuration Data analysis Technical onboarding CRM VoIP Telephony Business intelligence

Associate Customer Success Manager - Boston

Datadog

Hybrid (Boston, Massachusetts) $68k - $90k/yr Full-time Entry Level 6 benefits + 5 perks
Posted 1 day ago

About the role

Datadog is a leading observability and security platform for the AI era. As an Associate Customer Success Manager, you will manage a high volume of customer accounts to drive product adoption, retention, and identify expansion opportunities while acting as a customer advocate.

Skills

Customer success Sales Upselling Cross-selling Negotiation Communication Time management Troubleshooting Product adoption Relationship management Account management Meddic Command of the message

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