Working Student (f/m/d) AI-Driven Customer Success for SAP Customer Experience

Job Description

What you'll bring

You're a student curious about how technology shapes customer success for our customers in discrete manufacturing industries. You want to understand what makes enterprise relationships work — and contribute from day one.

• Hands-on experience with AI tools such as Copilot, Claude Code, ChatGPT, or similar — and a genuine interest in automation and process optimisation
• Strong organisational skills to manage multiple projects in parallel and follow through on commitments
• Clear, structured communication — in documentation and when sharing knowledge with the team 
• A customer-centric mindset and an understanding of what makes Customer Success Managers effective in their work
• Curiosity about discrete manufacturing industries and how enterprise technology creates value for customers
• Fluency in German and English is required for this role

We also look for people who communicate clearly, keep the customer in mind, and enjoy finding smart solutions to problems — whatever stage of your career you're at. This role requires partial office presence in Eschborn or Walldorf.

What you'll build

You'll take on real ownership across tools, processes, and team culture — contributing directly to how SAP's manufacturing customers experience success.

• Leverage AI tools suche as SAP Joule Work Desktop, SAP CX AI Toolkit and others in any part of your daily business
• Support the implementation and upkeep of SAP Sales Cloud V2 and AI tools such as Claude and the SAP CX AI Toolkit
• Maintain and improve CEEBRAi — the team's AI-powered CSM handbook built on SAP Joule Work Desktop
• Identify and implement automation opportunities that reduce manual overhead across team workflows
• Support data quality improvements using AI-enabled tools
• Contribute to regular reporting and business reviews, ensuring data accuracy and timely delivery to senior management
• Design and run rewards challenges for Customer Success Managers to drive engagement and team performance

Where you belong

The CX CS&R for Discrete Manufacturing Industries team works where technology meets customer outcomes. You'll join a team focused on helping SAP's manufacturing customers get real value from their investment. When you join SAP, you'll be a part of SAP Next Gen — a global community of students and early professionals with access to mentors, development programmes, and peers.

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.