Technical Account Manager (TAM) – Hybrid Cloud

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Technical Account Manager (TAM) – Hybrid Cloud is a strategic and technical advisor responsible for driving customer success across complex hybrid IT environments that span on-premises infrastructure, private clouds, and public cloud platforms (e.g., AWS, Azure, GCP). This role includes post-sales technical guidance, pre-sales support, and consultative business development to support client transformation journeys and growth initiatives.

The TAM builds strong relationships with technical and business stakeholders, aligns hybrid cloud solutions to business goals, and ensures high-quality service delivery, optimization, and account expansion.

 Key Responsibilities:

Hybrid Cloud Technical Account Management

• Act as a trusted technical advisor on hybrid cloud solutions, integrating public cloud services with on-premise infrastructure.
• Guide clients in cloud adoption, migration, and modernization strategies tailored to hybrid environments.
• Support workload placement, performance tuning, scalability, and system interoperability.
• Client Relationship & Success Management
• Develop and manage strategic relationships with key technical and business stakeholders.
• Conduct regular health checks, business reviews, and performance optimization sessions.
• Serve as the voice of the customer internally, ensuring alignment of services to evolving business needs.

Consultative Engagement & Business Development

• Identify opportunities for service and solution expansion based on evolving client needs.
• Provide consultative input to shape cloud transformation roadmaps and long-term IT strategies.
• Influence client decision-making by showcasing solution value, ROI, and technical differentiation.

Pre-Sales Support & Solution Engineering

• Partner with sales and solution engineering teams to support the sales cycle.
• Lead technical discovery sessions and contribute to RFPs, proposals, and demos.
• Design and validate proposed architectures and present solution recommendations to clients.
• Participate in client workshops, PoCs (Proof of Concept), and PoVs (Proof of Value).

Service Delivery Oversight

• Ensure successful implementation and ongoing support of hybrid solutions.
• Lead cross-functional teams to deliver high-quality outcomes and continuous improvement.
• Proactively identify service issues or risks and coordinate mitigation plans.

 Issue Resolution & Technical Escalations

• Own and manage critical incidents, outages, and problem resolution efforts across cloud and on-prem environments.
• Act as an escalation point for technical issues impacting account health.

 Required Skills & Qualifications:

 Technical Expertise

• Proficient in hybrid cloud platforms: AWS, Azure, Google Cloud, VMware, and on-premise infrastructure.
• Experience with cloud migration, infrastructure modernization, and hybrid networking and security.
• Familiar with tools such as Terraform, Ansible, PowerShell, and monitoring tools (e.g., Nagios, Datadog, Prometheus).
• Understanding of DevOps pipelines, Kubernetes, virtualization, and identity/access management.

Consultative & Business Acumen

• Ability to translate technical capabilities into business value.
• Experience with solution selling and creating hybrid cloud value propositions.
• Skilled in identifying upsell, cross-sell, and optimization opportunities.

Communication & Collaboration

• Strong interpersonal, communication, and presentation skills.
• Ability to influence technical and executive audiences.
• Comfortable working with cross-functional teams including Sales, Engineering, and Support.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills & Qualifications:

Technical Expertise

• Proficient in hybrid cloud platforms: AWS, Azure, Google Cloud, VMware, and on-premise infrastructure.
• Experience with cloud migration, infrastructure modernization, and hybrid networking and security.
• Familiar with tools such as Terraform, Ansible, PowerShell, and monitoring tools (e.g., Nagios, Datadog, Prometheus).
• Understanding of DevOps pipelines, Kubernetes, virtualization, and identity/access management.

 Consultative & Business Acumen

• Ability to translate technical capabilities into business value.
• Experience with solution selling and creating hybrid cloud value propositions.
• Skilled in identifying upsell, cross-sell, and optimization opportunities.

 Communication & Collaboration

• Strong interpersonal, communication, and presentation skills.
• Ability to influence technical and executive audiences.
• Comfortable working with cross-functional teams including Sales, Engineering, and Support.

Preferred Skills and Experience

•Bachelor’s degree in Computer Science, Information Technology, or related technical field

The compensation range for the position in the U.S. is $124,920 to $237,480 based on a full-time schedule.  Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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