About the role

Contruent is a premier capital project management software provider helping owners and E&C firms deliver complex projects with precision. The Technical Account Manager serves as a strategic technical advisor to enterprise customers, ensuring adoption success, technical health, and long-term value realization.

Skills

Technical Account Management Enterprise SaaS Project Controls Capital Project Systems Contruent Enterprise Ares Prism Strategic Planning Customer Success Relationship Management Technical Leadership Architecture Strategy Root Cause Analysis Executive Presence Cross-functional Collaboration

Full job details

The Role

As a Technical Account Manager (TAM) at Contruent, you will serve as a strategic technical advisor to a portfolio of our largest and most complex enterprise customers. You will own the technical health, adoption success, and long-term value realization of your accounts—working proactively to ensure customers achieve measurable outcomes from their Contruent investment.

This is not a support role. While you will coordinate escalations when necessary, your primary focus is prevention, optimization, and strategic partnership. You will work closely with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption, support renewals, influence expansion, and strengthen long-term customer relationships.

What You’ll Do

Strategic Customer Partnership

Act as the primary technical point of contact for assigned enterprise accounts
Develop deep understanding of customer objectives and environments
Serve as a long-term technical advisor

Proactive Technical Leadership

Own technical health of customer environments
Conduct assessments, release planning, and best-practice reviews
Guide architecture and configuration strategy

Escalation & Issue Leadership

Lead resolution of complex technical issues
Drive root cause analysis and prevention
Maintain confidence during high-impact events

Adoption, Retention & Expansion Support

Support renewals with technical insight
Identify expansion opportunities
Contribute to QBRs and executive reviews

Cross-Functional Collaboration

Act as bridge between customers and internal teams
Partner with Professional Services
Share best practices

What Success Looks Like

High customer satisfaction and executive trust
Stable, well-adopted environments
Successful renewals
Expansion opportunities identified

What You Bring

7+ years experience in enterprise SaaS or related roles
Previous experience using Contruent Enterprise (formerly Ares Prism)
Experience supporting complex enterprise customers
Project controls or capital project systems expertise
Strong communication and executive presence

Additional Details

Occasional domestic and international travel
Post-sales, non-quota-carrying role supporting retention and expansion