Technical Account Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

The Technical Account Manager supports financial institution partner clients and their merchant clients across technical questions, escalations, onboarding needs and Commerce Hub platform interactions. You will work with clients, Bank Relationship Managers, Account Executives, Commerce Hub teams and cross-functional partners to resolve issues and improve the client support experience. This work helps clients adopt Fiserv solutions, manage technical changes and maintain reliable merchant services.

What you'll do:

• Serve as the technical point of contact for client questions, escalations, incidents and issue resolution through the full life cycle.
• Explain Fiserv technical stack, Commerce Hub capabilities, platform strategy and technical direction to technical and non-technical audiences.
• Develop and maintain an understanding of client technical strategies, integration models and merchant services requirements.
• Lead investigations, root cause analysis and troubleshooting for escalated technical issues across internal teams and client stakeholders.
• Coordinate technical projects, implementation activities, transitions and commercialization efforts to support merchant onboarding and portfolio growth.
• Manage technical playbooks, status reporting, Enterprise Marketplace updates and communication of technical changes.
• Partner with Relationship teams, Account Executives and Commerce Hub Developer teams to support solution adoption, direct Application Programming Interface integration and semi-integration needs.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 5+ years of experience in technical account management, technical client support or client-facing technology roles in payments or financial services.
• 7+ years of experience in the financial services, merchant services or payments industry.
• 5+ years of experience coordinating technical issue resolution, incident management or client escalations across cross-functional teams.
• Experience using Microsoft Office Suite, including Microsoft Project, Excel, Word and PowerPoint, to manage status reporting, project tracking and client communications.
• Ability to explain complex technical topics to technical and non-technical audiences through written documentation and verbal communication.
• Ability to analyze data, conduct root cause analysis and document technical findings, recommendations and next steps.
• Bachelor’s degree or higher in business, computer science, mathematics, physics, engineering or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience with Commerce Hub solutions.
• Experience with internal systems at Fiserv.
• Project management or Scrum certification.
• Experience supporting Application Programming Interface integrations or semi-integrated payment solutions.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island, Vermont and Washington. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.