Team Leader, ERM Customer Success Americas
Check Point Software Technologies
- Location
- Remote (Dallas, Texas)
- Employment
- Full-time
- Level
- Senior Level
About the role
Check Point Software Technologies, a global leader in cybersecurity, is seeking a Team Leader to manage Customer Success Managers across the Americas. This role focuses on overseeing the entire customer lifecycle, from onboarding to renewals, while ensuring client satisfaction and influencing product direction.
Skills
Full job details
Company Description
Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a Customer Success Team Leader to bolster our Customer Success team.
If you're driven by the challenge of enhancing the team and our cybersecurity solutions and fostering client relationships, we invite you to apply now!
Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Job Description
- Manage a team of CSM's across the Americas
- Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals
- Serve as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realization
- Champion customers' interests, influencing product direction and enhancements
- Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings
- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth
- Spearhead internal process enhancements tailored to customer requirements
- Gather and channel customer feedback, reinforcing their voice within Cyberint's framework
Qualifications
- Minimum of 6 years in a customer-centric role within B2B sectors
- Comprehensive understanding of the cybersecurity landscape
- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments
- 3-4 years of Team Leadership experience
- Bachelor's degree in Engineering or a relevant discipline
- Prior experience in account management and/or commercial roles
- Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers)
- Bi-lingual w/Spanish is considered a distinct advantage
Must be eligible to work in the United States without sponsorship from an employer now or in the future.
EOE M/F/Veterans/Disabled
LI-GU1
Additional Information
All your information will be kept confidential according to EEO guidelines.