Strategy & Operations Senior Associate - Customer Success

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in San Francisco, Sunnyvale, Chicago, or New York. 

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

As a Strategy & Operations Senior Associate, you will act as an advisor to executives in the LinkedIn Sales Solutions Customer Success organization and be responsible for helping crack the most important strategic and operational problems facing the business. Additionally, you will assess business performance and derive actionable insights focused on driving revenue growth and customer value. This individual is also responsible for leading, executing, and scaling operational and planning processes in partnership with cross-functional stakeholders.  

Responsibilities:  

• Track business performance and provide insights and recommendations to advise CS leadership and inform day-to-day decisions   
• Lead operational processes of the CS organization, such as territory allocation, audits, reports, and dashboard development, data checks, and maintenance.   
• Advise senior members of the CS organization on growing and optimizing their businesses by making data-driven, actionable recommendations that help them achieve their long-term strategic priorities   
• Drive strategic planning processes through data-driven recommendations (e.g., customer segmentation, headcount, financial and territory planning)   
• Lead and provide recommendations on a variety of strategic, cross-functional projects that will shape LinkedIn’s go-to-market motion. Present insights and recommendations to executives and global sales operations partners   
• Drive the post-sales strategic motion for new LinkedIn Sales Solutions product and feature releases. 
• Establish strong working relationships with peers in other Sales Operations teams and cross-functional partners (business operations, sales leadership, HR, finance and systems teams) to achieve objectives 

Qualifications

Basic Qualifications:  

• BA/BS degree in business, operations, analytics, or related field   
• 4+ years of experience in sales operations, business operations, management consulting, investment banking, or an analytical/operational role  
• 4+ years of experience with Excel and SQL 

Preferred Qualifications:  

• Ability to leverage numbers and insights to influence and drive sound decision making   
• Experience in communicating effectively, project and time management, writing and presentation skills with the ability to confidently interact with senior management   
• Ability to build strong partnerships and collaborate with stakeholders   
• Advanced knowledge of Microsoft Excel: expertise in data analysis and financial modeling   
• Experience in working with PowerBI/Tableau, SQL, GitHub 
• Strong attention to detail and ability to see insights beyond the numbers to drive sound decision making   
• Ability to flex between day-to-day operations/project management and broader strategic initiatives    
• Motivation to challenge the status quo and continually innovate   
• Ability to effectively solve complex problems from high priority strategic initiatives  
• MA/MS/MBA degree in business or related field  

Suggested Skills: 

• AI tools (Copilot, GitHub, Cursor, etc) 
• Excel 
• SQL 
• Analyzing Data 
• Reporting 

 LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $109,000 to $176,000. 

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.  

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits. 

Additional Information

Equal Opportunity Statement 

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

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Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

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Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.