Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics
- Location
- Hybrid (West Hills, CA)
- Compensation
- $130k - $150k/yr
- Employment
- Full-time
- Level
- Senior Level
About the Role
Quest Diagnostics seeks a Sr. Customer Success Manager to cultivate long-term relationships with health system clients across the West Region. The role focuses on revenue retention, strategic upselling, and providing executive-level business support to drive customer success.
Skills
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Disability insurance
- Paid holidays
- Vacation time
Perks
- Annual bonus
- Company car
- Gas card
- Stock purchase plan
- Education assistance
Full job details
Pay Range: $130,000-150,000, plus yearly bonus and company car/gas card
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information: We are proud to offer benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- Blueprint for Wellness
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 MyDay off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts Annual incentive plans
- Matching gifts program
- Company car and gas card
- Education assistance through MyQuest for Education Career advancement opportunities and so much more!
The Sr. Customer Success Manager, Health Systems is responsible for developing and cultivating long-term Health System customer relationships and securing customer/revenue retention, always looking to expand Quest’s products and services through upselling. The Sr. Customer Success Manager shields customers from Quest's complexity and provides a single point of objective business support and key client insights to Leadership. The Sr. Customer Succes Manager helps customers achieve their goals, manages contract and financial aspects, and advocates when necessary to see resolution of their issues.
The Sr. Customer Success Manager will support Health System customers across Quest’s West Region which includes CA, WA, OR, ID and NV. The Sr. Manager must reside within the region. Regional travel and time in the field will be at least 50% but may be as much as 80%. A company car and gas card will be provided.