Sr. Customer Success Manager

The salary range for this job is $80,000 - $100,000/year + Bonus

At Numerator, we are reinventing the market research industry. We empower the world’s leading brands and retailers with actionable insights into consumer behavior, helping them make smarter decisions and drive growth.

We are seeking a Senior Customer Success Manager to serve as a strategic advisor to our enterprise customers. In this role, you will help some of Numerator’s most complex and high-value clients realize measurable business impact from our solutions, including the Promotions Intel platform and broader Numerator product suite. You will play a critical role in driving customer health, adoption, executive engagement, renewal readiness, and expansion across enterprise accounts.

About the Role

As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused portfolio of enterprise clients. You will partner with senior stakeholders and day-to-day users across Sales, Marketing, Merchandising, Category Management, Brand, Shopper Insights, Consumer Insights, and Analytics to deeply understand business objectives, identify strategic use cases, and connect Numerator’s data and solutions to measurable outcomes.

You will be expected to move beyond tactical account support and operate as a trusted advisor and business partner. This includes leading strategic customer conversations, identifying risk and opportunity patterns across accounts, developing customer success plans, surfacing impact stories, and proactively recommending ways clients can further integrate Numerator data into their workflows and decision-making processes.

You will also partner closely with Sales, Onboarding, Education, Support, Operations, Product, and other internal teams to deliver a seamless enterprise customer experience. In partnership with Sales, you will contribute to account planning, support renewals, identify white-space opportunities, and help expand Numerator’s footprint across teams, business units, and use cases.

What You’ll Do

• Serve as a trusted advisor to enterprise customers, helping them achieve strategic goals and maximize value from Numerator.

• Build deep customer relationships and develop a strong understanding of their business, priorities, and opportunities.

• Lead executive business reviews and strategic conversations that drive adoption, engagement, and measurable outcomes.

• Proactively monitor customer health, identify risks and opportunities, and develop plans that support long-term success and retention.

• Demonstrate and communicate customer impact through success stories, ROI, and strategic recommendations that deepen value.

• Partner cross-functionally with Sales, Product, Support, and other teams to deliver an exceptional customer experience and drive growth.

• Act as the voice of the customer, sharing insights, best practices, and feedback to influence strategy and improve the customer journey.