Senior Technical Account Manager, Google Cloud Consulting
- Location
- Onsite (Austin, TX · San Francisco, CA · Sunnyvale, CA)
- Compensation
- $140k - $204k/yr
- Employment
- Full-time
- Level
- Senior Level
Posted 6 days ago
About the Role
Google Cloud is seeking a Senior Technical Account Manager to lead customer onboarding and implementation journeys for Google Cloud products. This role involves acting as a customer advocate, managing technical roadmaps, and driving business transformation strategies while collaborating with enterprise leadership and dispersed teams.
Skills
Cloud operations
Technical account management
Stakeholder management
Cloud consulting
Migration strategy
Business transformation
Project management
Technical implementation
Escalation management
Capacity planning
Product release management
IT operations
Database systems
Networking
IT security
Service architecture
Benefits
- Health insurance
- Retirement benefits
Perks
- Bonus target
- Equity
Full job details
Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 8 years of experience in a customer-facing role working with stakeholders, managing customer technical implementations or transformation programs.
- Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud consulting.
Preferred qualifications:
- MBA or Master’s degree in a Management, Technical, or Engineering field.
- Experience translating business requirements into technological solutions.
- Experience in application or workload migration to public cloud providers.
- Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Excellent written and verbal communication, presentation, problem-solving, and client management skills.
About the job:
As a Senior Technical Account Manager (TAM), you will help organizations successfully onboard Google Cloud products. You will guide them through the technical facets of their transformation journey and manage the delivery of Consulting engagements. In this role, you will regularly collaborate with various groups, including enterprise leadership and a geographically dispersed team.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $140000 - $204000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities:
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum.
- Develop relationships with stakeholders to understand the customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.