Senior Renewals Manager

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. 

About the Opportunity

The Senior Renewals Manager is an individual contributor role within the Revenue Operations organization, responsible for owning and executing the end-to-end renewal lifecycle for a portfolio of strategic and enterprise customers. This role is focused on retention, risk mitigation, and contractual accuracy, ensuring renewal outcomes align with both customer objectives and company revenue goals.

This individual plays a critical role in driving Net Revenue Retention (NRR) by ensuring timely renewals, protecting recurring revenue, and identifying expansion opportunities in partnership with Sales and Customer Success.

Is This You?

You don’t wait for perfect processes—you move forward and figure it out. Ambiguity doesn’t slow you down; it’s where you do your best work. You thrive in fast-moving environments where priorities shift, and you can pivot quickly without losing momentum.

You enjoy untangling complex problems, creating order out of chaos, and pushing systems and processes to evolve. You’re comfortable switching gears as needed—adapting your approach while staying focused on outcomes.

You collaborate effectively across teams, bring a strong analytical lens to your decisions, and maintain a clear customer focus—even as things change around you.

What You’ll Get to Do

• Own the full customer-facing renewal lifecycle for a portfolio of strategic and enterprise accounts, from initiation through contract execution

• Partner closely with Account Executives to define and execute renewal strategies

• Create, prepare, and manage renewal contracts in collaboration with Finance and Legal, ensuring accuracy, compliance, and policy alignment

• Align renewal terms with customer objectives by working closely with Customer Success Managers and Sales leadership

• Proactively identify renewal risks and drive cross-functional mitigation strategies

• Maintain accurate renewal forecasts and pipeline data within CRM and renewal management systems

• Serve as a key liaison between customer-facing teams and internal operational stakeholders to ensure seamless execution

• Support pricing strategy and contract structuring within defined guidelines

Skills and Experience We Value

• 5–8+ years of experience in SaaS, technology, or enterprise software in renewals, revenue operations, customer success, or account management

• Proven track record managing complex renewals, including contract creation, negotiation support, and forecasting

• Strong understanding of Net Revenue Retention (NRR) and key drivers of recurring revenue

• Experience identifying and qualifying expansion opportunities while maintaining focus on renewal execution

• Excellent communication and collaboration skills across cross-functional teams and customer stakeholders

• Strong organizational skills with high attention to detail and the ability to manage multiple priorities

• Proficiency with CRM and contract management tools (e.g., Salesforce, CPQ or RCA, Gong, DocuSign CLM, or similar)

• Analytical mindset with the ability to interpret data, trends, and performance metrics

• Strategic thinking with the ability to structure and optimize renewal deals

What would make you really stand out

• Experience working with global enterprise accounts or complex, multi-entity deals

• Experience in regulated industries or public sector renewals

• Background in deal desk, pricing strategy, or advanced contract management