Senior Renewal Manager - EMEA/APJ

The role, in a nutshell:

As a Senior Renewal Manager, Enterprise at Chainguard, you will play a crucial role in ensuring the retention and long-term success of our largest and most strategic customers. You will own the renewal process for a defined book of high-value accounts, managing complex, multi-year, multi-product renewals from early planning through close while delivering a thoughtful, value-driven customer experience.

This role sits at the intersection of Customer Success, Sales, and Ops. You will partner closely with Account Executives and Customer Success Managers on every account: you own the renewal, CSMs own adoption and outcomes, and AEs lead expansion. Your work ensures renewal conversations start early, are grounded in the value customers have realized, and support Chainguard’s broader revenue and retention goals.

You will act as a trusted partner to customers, guiding renewal conversations with procurement, security leaders, and executives with clarity, empathy, and confidence. Strong business acumen, comfort with complex negotiation, and cross-functional leadership are essential, as each renewal carries significant revenue and requires coordination across many stakeholders.

What you’ll do:

• Renewal Management: Own the end-to-end renewal process for a portfolio of enterprise customers, starting renewal planning 120+ days out and driving on-time renewals through account strategy, stakeholder engagement, and negotiation.
• Value & Business Case: Partner with CSMs to build renewal business cases grounded in adoption, CVE reduction, and engineering time saved, and present them to economic buyers and executives.
• Commercial Execution: Structure and negotiate multi-year terms, ramps, co-terms, and pricing changes, and coordinate with Finance, Legal, customer Procurement, and Deal Desk to ensure accurate and timely contract execution.
• Account Team Partnership: Work with AEs to align renewals with expansion opportunities, so renewal and growth motions move together rather than compete.
• Forecasting & CRM Hygiene: Maintain accurate renewal data in CRM, including forecasts, risks, and renewal status, to provide clear visibility and predictable outcomes.
• Risk & Retention Strategy: Identify renewal risks early, including budget pressure, adoption gaps, stakeholder changes, and competitive threats, and lead cross-functional plans to mitigate churn and protect gross retention.
• Process & Playbooks: Develop and refine enterprise renewal playbooks, including executive engagement and procurement navigation, to increase efficiency and improve on-time renewal rates.
• Leadership & Mentorship: Serve as the escalation point for the most complex renewals, mentor other Renewal Managers, and help shape how the function scales across segments.

What we're looking for:

• 7+ years of experience in B2B SaaS in renewals, account management, or sales, with direct ownership of six-figure customer contracts.
• Track record of renewing large, multi-year enterprise agreements at or above value, including through competitive displacement attempts and budget pressure.
• Proven ability to drive complex renewals with predictability and deliver against gross retention targets.
• Experience negotiating multi-year agreements, pricing, and contract terms with enterprise procurement teams while maintaining strong customer relationships.
• Comfort engaging senior stakeholders, including security, engineering, and procurement leaders.
• Strong project management and organizational skills, with the ability to manage multiple complex renewal cycles simultaneously.
• Comfort generating quotes, preparing order forms, and maintaining CRM hygiene, ideally in Salesforce.
• Ability to collaborate effectively with both technical and non-technical stakeholders.
• High emotional intelligence, strong communication skills, and a proactive, problem-solving mindset.
• Ability to operate with full autonomy in a fast-paced, evolving environment and lead the build-out of new processes where needed.

Strongly Preferred:

• Experience working with large enterprises in regulated industries such as financial services or healthcare
• Experience in a high-growth or early-stage startup environment
• Familiarity with security, DevSecOps, or developer-focused products
• Passion for technology and cybersecurity

Pay Range: Up to 144,286 GBP 70/30 OTE

If your experience is close, but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring Chainguardians with unique backgrounds, perspectives, and experiences.