Senior Manager Retailer Customer Success

Company Description

Be a part of something big. With 40,000+ employees in over 100 countries, NielsenIQ is one of the world’s biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and paths to grow their careers.  

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. At NielsenIQ, we make a difference by partnering with our clients and using our data to explain what is happening with their brands and what they should do to improve business performance.   

Job Description

About your role: 

As the Senior Manager, Retailer Customer Success, you will be responsible for the delivery of client value and satisfaction through strategic insights and optimal service model leveraging best practice analysis and servicing frameworks. Key accountabilities include:  

• Delivering ongoing insights, analytical and technical value, thought leadership 

• Identifying opportunities and handing off to Account Executive team 

• Customer satisfaction and NPS 

• Targeted engagement across organization aligned to service model for the customer tier  

• Responsible for VoC arising from day-to-day relationship with customer 

• Escalation point for reporting and insights hotspots 

• Support and coach analytic and insight team members to drive best practice 

• Developing strategic service delivery elements of joint business plan 

• Defining service model and deliverables during proposal development 

Qualifications

Skills and Experience: 

• Be professional, well presented and willing to roll up your sleeves with a fun and energetic team! 

• Have excellent attention to detail and strong written and verbal communication skills. 

• Experience with the Google suite of programs including Google Docs, Slides, Sheets, Gmail 

• Experience using Microsoft PowerPoint and Excel. 

• Be self-motivated, adaptable and proactive - no two days are the same in this role! 

• Demonstrated ability to handle highly confidential information with discretion, sensitivity and care

Additional Information

Life at NielsenIQ... 

At NielsenIQ, we’re proud of our diversity - our Australian and New Zealand offices alone are made up of over 50 cultures and nationalities!  

We strongly believe in promoting from within. We encourage all of our people to pave their own career path and explore ways to grow with us.  

We’re steadfastly inclusive. NielsenIQ is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up and have their voice heard. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion