Senior Customer Success Manager - Data & AI

Company Description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Job Description

Original Posting Date: 11/09/26

Job Title: Senior Customer Success Manager - Data & AI (multiple positions available)

Location: 8000 Avalon Blvd, Alpharetta, GA 30009

Work Model: Hybrid work model

Purpose and Objective: 

SAP America, Inc. seeks a Senior Customer Success Manager - Data & AI (multiple positions available) at our Alpharetta, GA location to serve as a trusted technical advisor and outcome-driven leader responsible for ensuring our largest customers adopt, consume, and renew SAP’s Data & AI portfolio, particularly SAP Business Data Cloud - SAP Datasphere, SAP Analytics Cloud, SAP Databricks and SAP HANA Cloud or equivalent enterprise grade data & analytics solutions.

Expectations and Tasks:

Work closely with Customer Stakeholders, Account Executives, Product Management, Solution Advisory, Implementation Services, and Partners, translating business goals into data and analytics adoption plans, drive long-term consumption, and protect and grow revenue. Lead post-sale customer engagement across onboarding, use-case identification, adoption planning, and architecture governance to maximize value and drive consumption. Create and execute strategic adoption plans that map customer business objectives to SAP technical capabilities and deliver measurable outcomes. Coach customers on enterprise data management, modern data architectures (data fabric, data mesh), and hybrid data strategies; advise CIOs and enterprise architects. Act as the technical bridge between business and engineering teams by facilitating technical reviews, governance sessions, and re-platforming discussions. Proactively identify upsell and cross-sell opportunities; manage renewal lifecycle from opportunity to close (CRM, pricing, legal, forecasting and consumption management). Track customer health and engagement using Customer Success platforms (Gainsight); own health scores and customer journey playbooks. Coordinate cross-functional resources (Value Advisory, Support, Deals Desk, Partners) to remove adoption blockers and accelerate time-to-value. Maintain expert knowledge on SAP Business Data Cloud, SAP Joule and Generative AI trends.

Qualifications

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must include four (4) years involving each of the following:

• Data & Analytics solutions utilizing HANA & Reporting Tools such as SAP BI or SAC or Power BI;
• Designing Data Engineering & Data Warehousing applications;
• Data Architecture, Data Integration and Data analytics for Artificial Intelligence & Machine Learning (AI & ML) procedures to develop & support LLM’s;
• Integration solutions such as SAP PI or Cloud Platform Integration or Dell Boomi;
• Communicating Value Proposition of software solutions to customers; and
• Industry drivers and trends, and Customer Strategy and Objectives.

Travel: Position requires up to 60% domestic and international travel to various and unanticipated customer sites and SAP offices to meet with customers and attend workshops and webinars.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Compensation Range Transparency: The annual base salary range for this position is $140,483 - $196,350. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $154,000 - $261,800. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

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Additional Information

All your information will be kept confidential according to EEO guidelines.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.