Senior Customer Success Manager

Senior Customer Success Manager 

Position Summary 

As part of TUNE’s Customer Success Management team, you will be responsible for building strong, trusted relationships and working closely with our top accounts. You’ll be an expert on all things TUNE Partner Marketing and serve as our client's primary point of contact to help their performance marketing efforts optimize and grow. You must bring a strategic and technical mindset to the table, love working with people, and have a passion for growing existing accounts, as well as teaching and promoting new features and technologies.  

Job Responsibilities:  

• Owning a book of business of current clients and serving as a main point of contact for our largest revenue and most strategic accounts  

• Building deep relationships with clients to establish a consultative approach toward growing and optimizing their business  

• Renewing annual contracts and upselling new products to our current clients  

• Promoting new features and services by training and empowering clients to adopt those features  

• Strategizing with clients for deeper utilization of, and success with, the TUNE platform  

• Analyzing future potential, opportunities, and growth for your TUNE accounts.  

• Serving as the Subject Matter Expert (SME) on a specific topic  

• Assisting the Director of Customer Success with training and support of Customer Success Managers   

• Owning and executing ad hoc projects and initiatives as needed   

Competencies: 

• A passion for the online & mobile advertising industry  

• Ability to pick up, learn, and quickly become knowledgeable in SaaS tech concepts 5+ years of account management & customer focused experience, utilizing a consultative mindset  

• Past sales or business development experience in the growth of existing clients  

• Experience managing large and strategic brands 

• Experience in affiliate marketing, partner marketing, or performance marketing  

• Ability to prioritize and manage the needs of many accounts  

• Exceptional interpersonal communication, presentation skills, and business acumen.  

• Must feel comfortable engaging with executive leaders.  

• Must have experience negotiating win-win contract conditions with clients. Outgoing, positive, and energetic personality.  

• This role requires building a positive relationship with our clients to support their ongoing loyalty.  

• Must have experience and feel comfortable being in some type of leadership role, fully owning projects and provide training and guidance to other employees.   

Qualifications [Minimum required Education and Experience] 

• Bachelor’s degree is required