Senior Customer Success Architect

Develop and maintain deep industry and customer insights to identify opportunities for growth and align GitHub solutions with customer digital transformation goals. 

Serve as a trusted advisor by providing technical guidance to both internal teams and customer stakeholders, promoting the integration of GitHub technologies to enhance customer technology landscapes. 

Lead efforts to resolve implementation blockers and support customer technology adoption through readiness resources, product demonstrations, and integration with existing customer workflows. 

Partner with sales and technical teams to identify customer challenges, conduct proofs of concept, and drive solution selection and implementation in post-sales context. 

Cultivate expertise in GitHub Products, advising customers on developing robust DevOps and DevSecOps using GitHub narratives. 

Assist in creating and delivering content, acting as a liaison to enhance customer engagement and demonstrate GitHub's capabilities. 

Analyze customer situations to identify gaps that GitHub solutions can address and contribute to the creation of strategic frameworks to drive product adoption and customer success. 

Utilize advanced data analytics to provide insights into customer usage patterns, identify areas for improvement, and recommend strategies to enhance customer satisfaction and product adoption. 

Proactively identify potential risks in customer engagements and develop mitigation strategies to ensure successful project delivery and long-term customer satisfaction. 

Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers. 

Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organization. 

10+ years of experience in technical consulting, technical consultative selling, or related customer-facing technical roles, translating customer needs into actionable solutions. 

5+ years' experience orchestrating technical, support, and/or partner teams 

3+ years of experience driving digital transformation through software modernization, with demonstrated customer business outcomes. 

Hands-on experience applying AI tools and agents to software development or business workflows to improve productivity, quality, or customer outcomes.  

Proficiency in using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including SAST, DAST, and SCA 

Professional fluency in spoken and written Spanish, with the ability to lead business and technical discussions with customers and stakeholders.