Retail Account Coordinator

We are DR Power, a Generac Company, professional power equipment done right.                                                                                                                                                                                                                 

Established in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR® product and are here to help every customer regardless of when or where they made their initial purchase. 

Major Responsibilities

• Provides exceptional customer service to assigned retail and hardware channel accounts by responding promptly to inquiries related to product availability, lead times, pricing, promotions, and program requirements

• Processes, audits, and maintains customer orders—including complex or high‑volume orders—to ensure accuracy, compliance, and on time fulfillment

• Manages and maintains customer‑specific operational requirements including vendor portals, EDI transmissions, shipping instructions, pricing accuracy, and promotion compliance

• Assists in pricing updates, order modifications, and mass changes within SAP with strong attention to detail and accuracy

• Monitors order intake sources (EDI, retailer portals, manual entry) and proactively resolves issues impacting order flow or service levels

• Collaborates with Sales, Supply Chain, Finance, Compliance, and Order Management teams to address account issues, streamline processes, and support retail program execution

• Assists in preventing chargebacks by ensuring alignment with retailer shipping, pricing, promotional, and operational compliance standards

• Maintains accurate account information, order management, corporate pricing, and contract information across ERP systems and customer portals

• Supports continuous improvement, cross‑training, and operational readiness within the Sales Support and Order Management teams

• Acts as SAP Super User within the functional area as assigned.

Minimum Job Requirements

Education

• Associate’s degree in Business or equivalent experience

Work Experience

• 1-2 years of relevant customer service, order management, sales support, or administrative experience

Knowledge / Skills / Abilities

• Proficiency in Microsoft Office Suite

• Strong verbal and written communication skills

• High attention to detail and accuracy in a fast‑paced environment

• Strong organizational, problem‑solving, and time‑management abilities

• Ability to collaborate effectively across teams and work independently

• Customer‑focused mindset with strong professionalism.

Preferred Job Requirements

Work Experience

•  Direct experience supporting retail or big‑box channel customers

• Experience working in a manufacturing or consumer products environment

• SAP or equivalent ERP experience

Knowledge / Skills / Abilities

• Intermediate to advanced Excel skills

• Familiarity with EDI processes, retailer compliance programs, and vendor portals

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”