Customer Account Coordinator
International Paper
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Flexible spending accounts
- Short-term disability
- Long-term disability
- 401(k)
- Company-funded retirement contributions
- Paid time off
- Tuition reimbursement
- Student loan repayment assistance
- Vision insurance
- Pet insurance
Skills
About the Role
Position Title:
Customer Account Coordinator
Pay Rate:
$48,000 - $64,000
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.
Category/Shift:
Salaried Full-Time
Physical Location:
33 Phoenix Drive
Thorofare, NJ
The Job You Will Perform:
Initial point of contact for Sales and Customer. Must also be able to effectively communicate across multiple levels of the organization including production, management, accounting, shipping, and design.
Developing strong client relationships that provide significant input to production planning and service strategies.
Working with operations and utilizing the scheduling system to achieve on-time deliveries
Order Management functions including: estimating, communicating timelines, order entry, follow up, tracking and billing accurately. Responsible for communicating order status.
High degree of accuracy across many systems. This includes order entry, purchase requisition, estimating, maintaining price adjustment files.
Initiating entry of customer complaints into the customer feedback system and follow up as needed to assist in providing timely resolution to customer.
Inventory management with regard to warehouse replenishment orders, analysis of min/max levels, making suggestions for adjustment due to seasonality. Communicating aging inventory and assisting in reconciliation of aged product.
Vendor management and coordination of raw materials to support delivery timelines.
The Qualifications, Skills and Knowledge You Will Bring:
- Proficiency in computer applications to include Microsoft Word, Excel, PowerPoint and Outlook. HRMS, Kiwi, & SAP a plus.
Excellent problem solving skills.
Ability to adapt to fluctuations in business cycles and workloads due to seasonality of accounts.
The ability to perform math functions including working with fractions and decimals, manipulating and recording figures to provide accurate quantities, e
stimating and quotations.
Effectively multi-task and prioritize time and work.
2-5 years customer service experience, preferably industry specific and account management. Bachelor’s degree preferred.
The Benefits You Will Enjoy:
The Career You Will Build:
Leadership training, promotional opportunities
The Impact You Will Make:
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.
The Culture You Will Experience:
International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com.