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Mosaic Consulting Group

Renewals Specialist (Contract Renewal Specialist) (Remote)

Mosaic Consulting Group

Location
Remote (United States)
Employment
Full-time
Level
Mid Level
Posted 1 week ago

About the Role

Mosaic Consulting Group seeks a Renewals Specialist to manage end-to-end contract renewals for enterprise software clients. The role focuses on pricing negotiations, revenue forecasting, and cross-functional collaboration to ensure timely renewals and minimize revenue reduction.

Skills

Renewal execution Contract negotiation Pricing strategy Salesforce CRM management Revenue forecasting Account management Sales operations Deal desk Enterprise software Data analysis Cross-functional collaboration Customer success HCM Payroll WFM

Perks

  • Remote Work

Full job details

Reports To & Team

This role reports to the Senior Director, Customer Success, and partners cross-functionally with every CSM on the team as well as Mosaic's Sales organization.

What You'll Do

  • Own renewal execution for every account across Tier 1, 2, and 3, starting at the tier-specific readiness checkpoints (120 days out for Tier 1, 90 for Tier 2, 60 for Tier 3).

  • Take the commercial back-and-forth off the Senior and Junior CSMs — pricing conversations, contract paperwork, and negotiation route through this role.

  • Partner with Sales on pricing exceptions, multi-year terms, and contract paperwork.

  • Track and report revenue reduction (downgrades, seat and module loss) at the point of renewal, feeding the portfolio-level revenue-reduction KPI.

  • Maintain renewal status and forecast in Salesforce, partnering with the Senior Director on portfolio-level renewal forecasting.

  • Flag at-risk renewals early to the assigned CSM and the Senior Director.

What Makes You Successful

Need to Haves

  • Bachelor's degree or equivalent experience.

  • 3+ years in renewals, contracts, deal desk, or sales operations, ideally in enterprise software or professional services.

  • Comfortable owning commercial conversations independently — pricing, terms, and paperwork.

  • Strong organizational and CRM discipline (Salesforce or comparable).

Nice to Haves

  • Direct, hands-on experience with UKG, or comparable HCM/Payroll/WFM renewals, is a plus.

  • Experience partnering cross-functionally with both a customer success/account-management team and a sales organization.

How You'll Be Measured

  • On-time renewal rate, by tier.

  • Retained / renewed ARR.

  • Revenue-reduction rate at renewal.

  • Renewal forecast accuracy.