Summary

The Recruitment, Training & Onboarding Specialist is responsible for building and sustaining a high-performing independent contractor driver workforce to support new client implementations, expanding accounts, and ongoing operational needs. This role serves as the primary owner of the driver recruitment lifecycle—from workforce planning and candidate sourcing through contracting, onboarding, training, and early-stage retention.

Working closely with Regional Account Managers (RAMs), Regional Account Coordinators (RACs), Logistics Coordinators (RACs), and Operations Leadership, this position develops proactive recruiting strategies, manages recruiting budgets and advertising platforms, coordinates implementation staffing plans, and oversees driver onboarding and training programs. In addition, this role is responsible for developing and delivering training programs for newly hired drivers and internal field operations team members, ensuring consistent operational execution, compliance, and readiness across the organization.

The Specialist's partnership with field operations begins with workforce planning and recruitment and extends through onboarding, training, and operational readiness for both drivers and field operations personnel, ensuring successful deployment and transition into ongoing operational support.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

Driver Recruitment & Workforce Planning

Partner with RAMs, RACs, LCs, and Operations leadership to identify workforce needs for new client launches, account growth, and replacement hiring.
Develop & execute recruiting strategies to attract qualified independent contractor drivers in target markets.
Build and maintain recruiting pipelines & baselines to support workforce readiness and operational growth.
Track, analyze, and report recruiting performance, staffing levels, workforce capacity, and hiring trends to Operations and Leadership.

Driver Screening & Evaluation

Screen and evaluate driver candidates against operational, compliance, safety, and client-specific requirements.
Review candidate qualifications, documentation, availability, market fit, and readiness for onboarding.
Coordinate with Operations Leadership to assess candidate suitability and support timely selection decision.

Recruitment Advertising & Budget Management

Manage recruitment advertising strategies, budgets, and sourcing channels across multiple platforms.
Administer company recruiting accounts, including job posting creation, optimization, applicant management, and spend oversight.
Manage distribution of driver identification materials and handle verification requests for new client implementation.

Driver Onboarding & Contract Administration

Manage daily driver onboarding activities through contractor management platforms (CMPs).
Coordinate contractor documentation, onboarding invitations, compliance requirements & issue resolution to ensure timely workforce readiness.

Training & Readiness

Develop, implement, and continuously improve driver onboarding and training programs.
Customize training content to meet client-specific operational, compliance, and delivery requirements.
Coordinate training activities with field leadership and validate driver readiness prior to activation.
Create and maintain driver profiles within route optimization and dispatch systems,
Develop training exercises, onboarding communications, and instructional resources.
Provide onboarding support, coaching, and troubleshooting throughout the training process.
Deliver onboarding and training for both new client implementations and existing accounts.

Develop, coordinate, and deliver training programs for newly hired field operations team members, including Regional Account Coordinators, Logistics Coordinators, and other operational personnel as needed.
Create standardized training materials, job aids, process documentation, and operational reference guides for both drivers and field operations staff.
Facilitate instructor-led, virtual, and field-based training sessions to support employee onboarding and operational excellence.
Assess trainee competency and readiness through evaluations, observations, and follow-up coaching.
Partner with Operations Leadership to identify training needs and implement continuous learning initiatives that support operational performance and client requirements.

Client Implementation Support

Support workforce readiness planning for new client launches and implementation activities.
Maintain implementation boards, staffing trackers, and launch checklists.
Document staffing status, onboarding milestones, and launch readiness updates.

Workforce Development & Retention

Develop and maintain a Driver Workforce Scorecard that measures performance throughout the driver lifecycle.
Monitor and report workforce retention, engagement, and performance metrics, including 30-, 60-, and 90-day retention.
Conduct new driver follow-up activities and gather workforce feedback to identify improvement opportunities.
Support retention initiatives, workforce development programs, and exit interview processes.

Qualifications

Bachelor’s Degree in Business, Logistics, Healthcare Administration, or related field preferred. 3-5 years of experience in client services, implementation, logistics, or compliance-related roles. Preferable experience with pharmacy or pharmacy benefit management industry and managing customer interaction via Salesforce or another CRM tool.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Well-organized and detailed with the ability to communicate in an appropriate and timely manner.
Ability to write and interpret correspondence, reporting and analytics.
Excellent communication skills (both written and verbal) with the ability to interact with clients, drivers, and cross-functional teams.
Thorough knowledge of the applicability of relevant laws and regulations.
Ability to exercise discretion and independent judgement with respect to matters of significance.
This is a hybrid role with 20% travel requirement.
Minimum three years of experience in recruiting, workforce management, onboarding, operations, logistics, healthcare services, or a related field.
Experience managing recruiting platforms, advertising budgets, and hiring pipelines.
Experience developing and delivering onboarding and training programs.
Experience developing, facilitating, and administering training programs for both contractor and employee populations preferred.
Demonstrated ability to create content, standard operating procedures, instructional materials, and learning resources for operational trams.
Strong organizational, project management, and communication skills.
Ability to manage multiple priorities and deadlines in a fast-paces environment.
Proficiency with Microsoft Office Suite and workforce management systems.
Experience with Dispatch Science, Openforce, Monday.com, Indeed, or similar platforms preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.)

While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee would rarely need to lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The position is a full-time role based out of the Denver, CO and/or Mendota Heights, MN office. This position will be primarily office based with about 20% travel which includes air, car, as well as overnight hotel stays. Hybrid remote work possible with proven ability to work independently and efficiently.

The above statement reflects the general details necessary to describe the principal functions of the occupation and shall not be construed as a detailed description of all the work that may be inherent in the occupation.

EEO Statement

SPS Health, LLC, and all its affiliates, are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Company makes hiring decisions based solely on qualifications, merit, and business needs at the time.

SALARY: STARTING AT $60,000 ANNUAL

Recruitment, Training, Onboarding Specialist

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