Outcome Customer Engineer III, Security and Compliance, North America, Google Cloud (English, Spanish)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture and cybersecurity in a customer-facing or support role.
  
• Experience in SecOps product offerings (e.g., SIEM, SOAR) and the broader vendor space in cybersecurity.
• Experience in either system design or reading code (e.g., Java, C++, Python).
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Ability to communicate in English and Spanish fluently, to support client relationship management in this region.

Preferred qualifications:

• Experience in security operations, security architecture, or security engineering.
• Experience in the implementation and ongoing oversight of SIEM and SOAR deployments.
• Familiarity with AI-assisted tools, such as prompt-based threat hunting, automated query translation, natural language investigation, or Agentic AI.
• Demonstrated foundational understanding in cloud computing technologies.
• Track record of success in meeting or exceeding client deliverables and expectations.
• Strong client leadership, communication, and people management skills.

About the job:

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As an Outcome Customer Engineer, you will lead strategic enterprise clients across North America and Latin America through modern security transformations. You will have a proven track record of success in guiding organizations to mature their Security Operations, with deep expertise in SIEM and SOAR technologies. As a trusted advisor, you will partner with security leaders to accelerate adoption and drive strategic defense initiatives. Crucially, you will leverage generative AI and advanced automation to streamline threat detection, investigation, and response, helping clients stay ahead of emerging threats.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities:

• Manage a portfolio of Tier 1 global accounts through post-onboarding, serving as a trusted advisor to customer executives, driving SaaS value realization, and navigating critical client escalations.
• Lead detection engineering initiatives and design advanced SOAR automation workflows to transition clients from manual processes to scalable, automated response playbooks.
• Architect comprehensive multi-cloud ingestion plans (e.g., GCP) to ensure unified threat visibility and systematically reduce customer security risk.
• Guide clients in adopting security capabilities, demonstrating how to leverage generative AI and Agentic Security Operations Center (SOC) workflows to modernize their security posture.
• Maintain deep technical expertise through continuous enablement on Google Security Operations (SecOps), Google Threat Intelligence (GTI), Chrome Enterprise Premium (CEP), Cloud Security Posture Management (CSPM) tooling, and GCP architecture to remain at the forefront of cybersecurity trends.