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Operations Key Account Coordinator - Logistics Services

Forward Air

Location
Onsite (Groveport, OH)
Compensation
$23/hr
Employment
Full-time
Level
Entry Level
Posted 1 week ago

About the role

Forward Air is a leader in expedited ground transportation and supply chain logistics. This role supports key accounts by coordinating daily logistics operations, ensuring data accuracy, and resolving issues across internal and external teams.

Skills

Customer Service Logistics Coordination Key Account Support Data Accuracy Recordkeeping Issue Resolution Cross-Functional Collaboration Written Communication Verbal Communication Attention To Detail Organization Multitasking Confidentiality Microsoft Office 365 Microsoft Teams Zoom

Full job details

Compensation: Starting at $23.00/hour 

Schedule: Monday-Friday, 9:30am-6:30pm

 

The Operations Key Accounts Coordinator – Logistics Services orchestrates a range of critical functions to support and maintain the company’s key accounts. They manage day-to-day logistics operations, ensure data accuracy, and collaborate across internal and external-facing teams and systems to resolve complex issues. This role is an elevated opportunity for individuals looking to build a long-term career in supply chain and logistics.

 

Responsibilities

 

  • Provide elevated coordination, oversight, communication and troubleshooting to meet the needs of key accounts. 
  • Collaborate across multiple internal and external teams and systems.
  • Maintain accurate records of data, communication, billing and more associated with daily work function.
  • Ensure performance that meets key expectations and metrics.
  • Identify and coordinate resolution on behalf of key accounts. 
  • Communicate professionally with internal teams, terminal personnel, carrier partners and customers.
  • Review customer and carrier expectations and flag discrepancies.
  • Maintain organized records and ensure data accuracy across multiple systems.
  • All other duties as assigned to meet evolving business needs.

 

Qualifications

 

  • Education: High school diploma or GED equivalent required; Undergraduate degree from an accredited college or university preferred.
  • Experience: Previous experience in customer service, hospitality, logistics, or administrative support preferred (including internships or part-time jobs); Prior internal experience within successful experience within Forward’s Carrier Management Group highly preferred. 
  • High degree of customer service with a desire to go above and beyond for customer satisfaction.
  • Strong attention to detail with the ability to follow processes and maintain data accuracy.
  • Ability to manage multiple tasks and stay organized in a fast-paced environment.
  • Effective communication skills, both verbal and written.
  • Reliable attendance and strong work ethic with a willingness to learn
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting).

 

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