National Account Coordinator

Position Title: 

National Account Coordinator 

Pay Rate:

$57,200-$86,800

Multiple factors, including individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job may be eligible to participate in IP’s annual incentive plan.

Location:

Memphis, TN

The Job You Will Perform:

• Serve as a single point of contact for our National Account Customers.  In addition to coordinating all pricing and customer requests, key responsibilities include increasing International Paper’s profitability, creating a competitive advantage, and most importantly enhancing our Think the Customer reputation in the marketplace. 

• Must work in cooperation with (and support) National Account Managers, Project Managers, design organization, management, box plants, customers while demonstrating actions representative of the International Paper Customer Experience. 

• Price new business comparatively to contract, being mindful of market levels and increasing margins where possible. 
• Utilize and understand plant cost estimates to perform financial analysis, including cost savings projects. 
• Manage National Account master price list including all SKU, spec, and pricing information.

• Understand and execute contractual deal points, including calculation and validation of price changes, calculation of rebates, and working with plants to implement payment terms. 

• Build a positive rapport and maintain effective relationships with Customers & other key business partners to proactively communicate with customers regarding status of requests, delivering exceptional Customer Experience. 

• Timely response to customer requests by coordinating information among manufacturing plants, the National Account Manager, and necessary cross-functional groups (credit, finance, B2B/EDI, etc.). 
• Monitor and work with National Account Manager & customer to capture price leakage (UEDs, Aged Inventory, Drop Trailers, etc.). 
• Prepare monthly customer & internal reports utilizing Consolidated Sales, PackInfo, and SMART (volume, sales, On Time Delivery, etc.). 
• Complete Deal Worksheet and Price Change History for customer(s), following all NA Standard Operating Procedures. 
• Manage Payment Tracker and Calculate Rebates to support accurate accruals and payments to National Account Customers. 
• Assist in root cause problem solving surrounding customer issues and disputes 
• Effectively work with all levels of the organization to ensure customer expectations are being met.

The Qualifications, Skills and Knowledge You Will Bring: 

• BS degree or equivalent business experience 

• Corrugated Industry Experience preferred 
• Witron & Costing Experience preferred 
• Advanced Proficiency with Microsoft Excel 
• Excellent analytical commercial skills 
• Strong interpersonal skills  
• Understand how to lead without authority 
• Ability to influence others to success 
• Strong communication skills (oral & written) 
• A proven record of accomplishment servicing internal and external customers 
• Strong organizational skills with attention to detail 
• Quick turn-around ability; very responsive 
• Must be willing and able to work in an extremely fast paced environment 
• Flexible team player with ability to manage multiple projects simultaneously 
• Competencies: Customer Focus, Financial Acumen, Action Oriented, Plans and Aligns, Drives Results, Business Insight, Instills Trust, Decision Quality, Balances Stakeholders, Accountability, Collaborates, Communicates Effectively