Manager, Technical Account Management

Treasure AI:

Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on through continuous, context-driven action.

Furthermore, Treasure AI employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.

Your Role:

The Manager of Technical Account Managers leads a team of TAM's while maintaining hands-on involvement with strategic customer accounts. This player-coach role combines people leadership, technical expertise, and strategic thinking to drive customer success and team excellence. The manager serves as both a technical and operational escalation point while developing their team's capabilities and ensuring consistent delivery of TAM services to customers and partners. Reports to: VP, Customer Success & TAM.

Responsibilities:

People Leadership & Development

• Lead, mentor, and develop a team of Technical Account Managers, fostering their technical growth and career progression

• Conduct performance reviews, provide regular feedback, and create individual development plans for team members

• Participate in hiring decisions for the team, partnering with senior leadership to build a strong technical bench

• Manage team capacity and workload distribution, ensuring optimal coverage across customer accounts and partner engagements

• Create a culture of technical excellence, knowledge sharing, and continuous improvement within the team

Technical Leadership & Customer Engagement

• Maintain ownership of select strategic customer accounts, demonstrating technical leadership by example

• Serve as the primary technical and operational escalation point for team-managed accounts

• Support executive-level technical discussions with customer stakeholders, translating platform capabilities into business value

• Review and guide complex technical architectures and solutions proposed by team members

• Ensure delivery quality and technical standards across all team engagements

• Define regional TAM strategy and best practices in partnership with global leadership

Team Operations & Execution

• Execute TAM initiatives for team-managed accounts within established global strategies

• Allocate partner support hours for team accounts to maximize revenue defense and customer success

• Identify trends and challenges within team accounts to share with leadership

• Share successful practices from team implementations with peers and leadership

• Support adoption of new platform capabilities within team-managed accounts

Cross-functional Collaboration

• Partner with Customer Success leaders to ensure aligned outcomes for team accounts

• Work with Sales leadership to support strategic deals involving team members

• Collaborate with Product leaders to communicate technical needs from team accounts

• Coordinate with Partner Experience team on partner engagement for team accounts

• Represent TAM organization in product roadmap planning for enterprise features

Operational Excellence

• Monitor and improve team metrics including utilization rates, implementation success, and product adoption

• Ensure accurate tracking and reporting of TAM hours for team accounts

• Develop and maintain team documentation, playbooks, and knowledge repositories

• Ensure team adoption of established tools and processes

AI Excellence

• Champion adoption of AI-powered workflows within the TAM team, including AI-assisted account health monitoring, automated technical documentation, and intelligent alert triaging

• Use Treasure AI Studio and agent tooling as primary daily productivity tools and set the expectation that team members do the same

• Identify opportunities to apply AI to reduce manual TAM work — implementation tracking, issue escalation prep, QBR generation — and build repeatable playbooks around those gains

• Guide customers on responsible deployment of AI and personalization capabilities within the Treasure Data platform
  

Job Requirements:

• Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience

• 7+ years of experience in technical consulting, solutions architecture, or customer-facing technical roles

• 2+ years of experience mentoring technical professionals or demonstrating team leadership

• Strong technical expertise including:

  • Data connectivity and ingestion architectures

  • Solution architecture and system design

  • Advanced SQL and data modeling

  • Marketing and advertising technology landscapes

• Proven ability to manage multiple priorities while maintaining hands-on technical involvement

• Experience with executive stakeholder management and strategic customer relationships

• Strong communication skills with ability to influence without direct authority

• Track record of developing and growing technical talent

• Demonstrated experience using AI tools to increase personal and team productivity, not just awareness of them

• Familiarity with AI-driven customer success motions: predictive health scoring, AI-assisted QBR prep, agent-assisted technical troubleshooting

Preferred Qualifications

• Previous experience as a TAM at a CDP or data platform company

• Demonstrated success in player-coach roles balancing individual contribution with team leadership

• Experience with regional market dynamics (Americas or Europe depending on role)

• Track record of process improvement and operational excellence initiatives

• Experience managing technical escalations

Physical Requirements:

Working out of the New York, NY office according to our “Global Hybrid Working Policy.” 

Travel Requirements:

20% travel average with the opportunity to travel more if desired.

Perks and Benefits (US):

Our benefit package showcases our culture of care and empathy with

• Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)

• Competitive compensation packages

• Company paid life insurance 3x salary

• Company paid short- and long-term disability coverage

• Retirement planning (401K) with 4% company match

• Restricted Stock Units (RSU)

• Flexible Time Off (FTO)

• Up to 26 weeks paid parental leave including a post-partum night nurse

• Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.

Our Dedication to You:

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies and Recruiters:

We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!

This description captures the core of the role today. As we adopt AI and new ways of working, responsibilities may evolve, and we encourage team members to take initiative, lean into change, and help expand the impact of their role beyond what’s listed here.