Manager - Customer Success Enablement
Penske
- Location
- Hybrid (Reading, PA)
- Employment
- Full-time
- Level
- Senior Level
Posted 1 week ago
About the Role
Penske Truck Leasing is a global transportation provider focused on delivering innovative services to help companies move forward. This role manages the Customer Success team, driving product adoption and retention by coaching CSMs to deliver value and achieve customer outcomes.
Skills
Customer Success Management
People Management
Recruiting
Onboarding
CS Enablement Strategy
Coaching
Account Management
Leadership
Communication
Organizational Skills
Time Management
Customer Service
Perks
- Work from home
Full job details
Position Summary:
The Customer Success team is integral to the overall success of the Penske Digital Experience. They are the driving force behind ensuring the successful use, adoption, and retention of our products and services. Working cross functionally, and with our customers, this team ensures we're building products that our customers love. The Manager of Customer Success is a member of the leadership team that will help to support this effort by coaching and driving CSMs to deliver and demonstrate value for customers. The Manager of Customer Success will play a key role in ensuring that CSMs help customers to achieve their desired outcomes with our products and services.
This individual will be responsible for the hiring, training, and managing of the CSM members of the Success team. They will also be responsible for coaching CSMs to meet (or exceed) key individual and team performance goals, metrics, and objectives.
This position is based out of our corporate headquarters in Reading, PA 4 days per week and 1 day per week of work from home.
Major Responsibilities:
• Recruit, Hire, Onboard, and Develop CSMs
• Help to develop CS Enablement Strategy
• Monitor efficacy of CS Programs
• Customer Success Upskilling
• Customer Success Competency
• Manage and Enable Customer Success team
• Other projects and tasks as assigned
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.