Mainframe Customer Success Specialist - Spain
BMC Software
- Location
- Remote (Spain)
- Compensation
- €51k - €86k/yr
- Employment
- Full-time
- Level
- Senior Level
About the role
BMC Software empowers global enterprises to accelerate business value through industry-leading IT infrastructure and cloud solutions. This role leads post-sales customer success strategies, driving product adoption and value realization for key accounts.
Skills
Perks
- Remote Work
Full job details
Basic Information
Description and Requirements
- Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level.
- Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice.
- Be responsible for driving customer adoption and success.
- Serve as an escalation point for customer issues impacting their success to drive risk mitigation.
- Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction.
- As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems.
- Excellent communication skills (verbal & written) in English and Italian, along with strong customer handling skills.
- Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently.
- Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience.
- Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.
- Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
- Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas.
- 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security).
- Understanding of customer challenges in large mainframe environment and the ability to address them.
- Good understanding of cloud technologies.
- BS degree in Computer Science or related technical field OR equivalent experience.
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.