Insurance Account Manager (Customer Success Manager)
Embroker
- Location
- Remote (Atlanta, Georgia)
- Compensation
- $75k - $115k/yr
- Employment
- Full-time
- Level
- Mid Level
Posted 1 week ago
About the Role
Embroker is seeking an Insurance Account Manager to manage client insurance portfolios throughout their lifecycle. This role involves client service, renewal management, and collaboration with internal teams to ensure client satisfaction.
Skills
Client Service
Insurance Portfolio Management
Renewal Strategy
Policy Binding
Salesforce
TechCanary
G-Suite
Written Communication
Verbal Communication
Prioritization
Cross-Cultural Collaboration
Property & Casualty Insurance
Perks
- Variable Compensation
- Equity
- Remote OK
Full job details
Base Salary: $75,000–$115,000* + Variable Compensation + Equity
*Actual base salary is dependent on experience and geographic location
Position Overview
The Customer Success Manager (CSM) is responsible for managing day-to-day client service requests, handling client renewals, marketing to carriers and overseeing customer success services.
Job Duties
- Partner with the customer success team and vertical lead to sell and manage client’s insurance portfolio through entire lifecycle
- Manage client’s insurance portfolio in Salesforce/TechCanary (AMS) and Embroker’s proprietary cloud-based service platform
- Actively prepare a client for renewal by discussing or providing strategy options, state of the market, etc.
- Recommend coverage improvements and additional policies based on experience and tools available in the Platform
- Assist with application preparation and data submission
- Quote online or send submission to markets as applicable
- Bind policies
- Review policies and program coverages
- Manage requests for certificates and endorsements or route to the automated process or service team.
- Work with support teams to help deliver outstanding client service and satisfaction. This may include mentoring, answering questions, helping to improve processes, etc.
- Perform other duties as assigned
Qualifications
- Property and casualty producer license with 2+years experience
- Technical knowledge of property & casualty coverages
- Experience with G-Suite and SalesForce a plus
- Ability to deliver high quality client service outcomes and satisfaction
- Demonstrated confidence with strong written and verbal communication skills
- Ability to prioritize and manage resources in fast paced, high transaction volume environments with minimal training
- Ability to work cross culturally on a global team
- Prolonged periods of time sitting at a desk and working on a computer
- Ability to perform at a high-level in a remote work environment