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Hardware Customer Success Engineer

Xerox

Location
Onsite (Lexington, Kentucky)
Compensation
$90k - $122k/yr
Employment
Full-time
Level
Mid Level
Posted 2 weeks ago

About the role

Xerox is seeking a Hardware Customer Success Engineer to investigate and resolve production and customer-related engineering issues. The role involves collaborating with technical support and product development teams to drive product improvements and ensure high performance in customer environments.

Skills

Electrical Engineering Mechanical Engineering Manufacturing Process Technical Documentation Project Management Teamwork Communication Skills Data Analysis Problem Solving Engineering Design

Benefits

  • Comprehensive benefits

Full job details

General Information

City
Lexington
State/Province
Kentucky
Country
United States
Date
Thursday, September 3, 2026
Working time
Full-time
Ref#
20040962
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
90370
Annual Base Salary Maximum
122000
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Location: Lexington, Kentucky - On-Site

Schedule: Monday - Friday, Days

Compensation:  $90,000 - $122,000, based on experience 


The Customer Success Engineering team is seeking an experienced Engineer to help them in their mission to support currently released products in the production and customer environments. The Hardware Customer Success Engineer is motivated by investigating production and customer issues with speed and is not discouraged by the information gap that can exist when trying to gather information on an urgent schedule.

Job Responsibilities:

  • learn how to effectively make decisions with speed that will impact Lexmark's current production
  • work with the Technical Support Center (TSC) to resolve unique and complicated engineering challenges related to a customer’s specific use case and/or environment
  • interface with supplies, module, and technology teams
  • analyze field and factory data to drive improvements to Lexmark products
  • expand awareness of Lexmark's business including sales / production volumes, costs, service, and supply chain
  • strengthen your engineering design skills by working creatively within the existing parameters of a released product
  • gain knowledge of the performance of a wide range of products and designs in manufacturing and the field
  • work with the product development teams to improve future products

Requirements:

  • Bachelor’s Degree in Electrical Engineering or Mechanical Engineering
  • Understanding of manufacturing process
  • Ability to create and understand Engineering technical documents
  • Excellent documentation and organization skills
  • Strong project management and teamwork skills
  • Effective oral and written communication skills 

Travel may be required for this role. Domestic travel is limited to periodic field support of critical issues at key customers.  Approximately 1-2 trips per year of 2-4 days. International travel to China and/or Juarez to support SOP of new product and major manufacturing changes. Possibility of 1-2 trips per year of 5-14 days.