Group Customer Success Manager
Clean Power Research
- Location
- Hybrid (Bellevue, Washington)
- Compensation
- $130k - $170k/yr
- Employment
- Full-time
- Level
- Senior Level
Posted 1 day ago
About the Role
Clean Power Research is advancing the energy transformation through cloud software for utilities. This role leads a team of managers and individual contributors to ensure successful SaaS product delivery and adoption for utility customers.
Skills
People Leadership
SaaS Delivery
Customer Success Management
Operational Governance
Strategic Execution
Stakeholder Management
Project Management
Resource Planning
Customer Advocacy
Performance Management
Change Management
Cross-functional Collaboration
Solution Design
Analytical Thinking
Problem Solving
English Communication
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401K
- Paternity Leave
- Maternity Leave
- Commuter Benefits
Perks
- Company Equity Plan
- Paid PTO
- Sick Time
- Holidays
- Performance-based Bonus
Full job details
<div><h3>Who Are We?</h3><p>Looking for a job that makes a real difference in our world today and one that you’ll be proud of when you look back in 20, 30 or 40 years? This is it. Clean Power Research® is advancing the energy transformation through cloud software that informs, streamlines and values energy-related decisions and processes for utilities, energy professionals and consumers. </p><p>We’re a growing company that counts 10 of the top 10 Fortune 500 utilities and many of the largest renewable energy companies in the U.S. as our customers. We’re focused on expanding our market reach and impact with new software technologies that help solve the energy industry’s hardest problems. </p><p>At Clean Power Research, every employee has a seat at the table and an important role. </p><h3>Why Work Here?</h3><ul><li>Go from building solutions to being part of the solution </li><li>Join a growing team of software and energy veterans from companies like Microsoft, Amazon, Google, Oracle, General Electric and Pacific Gas & Electric </li><li>Bring your passion and ideas to the table </li><li>Use your creativity to solve hard problems and make tough decisions </li><li>Work in a start-up like environment coupled with the stability and customer base of an established, profitable company </li><li>Realize work-life balance; we like to see our families, friends and pets at night! </li><li>Join a growing company that expects you to grow with us and invests in your growth </li></ul><p>Clean Power Research offers competitive compensation and benefits to full-time employees including medical/dental/vision, paid vacation, paid holidays, a bonus plan and 401(k) plan with matching. </p></div><div><h3>What You'll Be Doing as a Group Customer Success Manager</h3><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Clean Power Research is seeking a detail</span>‑<span lang="EN-US" xml:lang="EN-US" data-contrast="auto">oriented Group Customer Success Manager to join our Customer Success leadership team, overseeing the successful delivery and adoption of our Software-as-a-Service (SaaS) products across a growing and diverse customer base.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">This role is a senior people leadership position, responsible for managing managers, developing talent, and overseeing multiple customer</span>‑<span lang="EN-US" xml:lang="EN-US" data-contrast="auto">facing teams that support implementation, onboarding, and long</span>‑<span lang="EN-US" xml:lang="EN-US" data-contrast="auto">term success of our utility customers using PowerClerk®, WattPlan®, and FleetView®.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":210,"335559739":210,"335559740":300}"> </span></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">As customer use cases grow in complexity and scale, the Group Customer Success Manager ensures consistency, delivery excellence, standardization and scalability across teams, while fostering an inclusive, high</span>‑<span lang="EN-US" xml:lang="EN-US" data-contrast="auto">performance culture focused on customer outcomes, accountability, and continuous improvement.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":210,"335559739":210,"335559740":300}"> </span></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">This role balances people leadership, operational governance, and strategic execution, providing direction, coaching, and clear expectations to managers and individual contributors while aligning Customer Success goals with company strategy, product vision, revenue retention and growth.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":210,"335559739":210,"335559740":300}"> </span></p></div></div><div><div><div><h3><span data-ccp-props="{}">Duties and Responsibilities</span></h3><div><div><p><strong><span style="text-decoration: underline;"><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Customer Success Leadership & Organizational Strategy</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></strong></p></div><div><ul><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Lead a Customer Success team of managers, team leads, and individual contributors, ensuring consistent execution across onboarding, delivery, support, and renewals</span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Set clear group vision, priorities, and success metrics that align with company objectives</span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Establish and govern delivery standards, operating models, and leadership expectations across teams</span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Act as an escalation point, ensuring mature decision</span>‑<span lang="EN-US" xml:lang="EN-US" data-contrast="auto">making and resolution for high</span>‑<span lang="EN-US" xml:lang="EN-US" data-contrast="auto">impact customer challenges</span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Champion customer advocacy while balancing business scalability and operational discipline</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li></ul></div><div><p><strong><span style="text-decoration: underline;"><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">People Leadership, Management & Development</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":300}"> </span></span></strong></p></div></div><div><div><ul><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Lead, coach, and develop Customer Success Managers (including first-line and team leads) while building leadership capability through structured coaching, mentoring, and feedback</span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Set clear performance expectations and accountability frameworks at both team and individual levels</span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Drive team performance while serving as an active hiring partner—defining role needs, participating in candidate selection, and successfully onboarding and developing talent to meet business goals</span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Champion CPR’s values by building an inclusive culture that encourages open dialogue, continuous learning, ownership, and excellence in execution</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":300}"> </span></li></ul></div><div><p><span style="text-decoration: underline;"><strong><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Product Expertise & Program Oversight</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></strong></span></p></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="39" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Maintain a strong understanding of Clean Power Research’s SaaS platforms and evolving utility use cases, while leading by example—staying close to projects, actively engaging with delivery when needed, and building hands</span>‑<span lang="EN-US" xml:lang="EN-US" data-contrast="auto">on product knowledge</span></p></li><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="39" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Provide oversight for complex solution design, including integrations, workflows, data management, and permissions</span></p></li><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="39" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Support managers and teams in clearly articulating product value and business outcomes to customers</span></p></li><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="39" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Represent Cust</span><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">omer Success in customer discussions and internal leadership forums</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p></li></ul></div><div><p><span style="text-decoration: underline;"><strong><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Delivery, Execution & Operations</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></strong></span></p></div><div><ul><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Oversee customer delivery programs from contract signing through launch and steady</span>‑<span lang="EN-US" xml:lang="EN-US" data-contrast="auto">state operations</span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Ensure leaders and teams effectively manage scope, schedules, risks, budgets, and customer expectations</span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Drive continuous improvement in delivery quality, predictability, and operational efficiency</span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Review and optimize team structures, workflows, and capacity models to support scale</span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Implement tools, metrics, and reporting to monitor delivery health and leadership effectiveness</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li></ul></div></div><div><div><p><span style="text-decoration: underline;"><strong><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Cross</span>‑<span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Functional Collaboration & Growth</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></strong></span></p></div><div><ul><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Partner closely with Sales and Business Development to support renewals, expansions, and strategic opportunities</span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Support product demonstrations, executive briefings, and proposal input as needed</span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Help identify new use cases, triage feature requests, and guide prioritization through partnership with Product and Engineering teams</span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Ensure Customer Success insights inform roadmap decisions and go</span>‑<span lang="EN-US" xml:lang="EN-US" data-contrast="auto">to</span>‑<span lang="EN-US" xml:lang="EN-US" data-contrast="auto">market strategy</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li></ul></div></div></div><div><h3><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Who You Are</span></h3></div></div><div><div><div><ul><li><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">10+ years of experience in Customer Success, Professional Services, SaaS delivery, or a related field</span></li><li>5+ years of progressive people leadership experience, including managing managers and multi‑<span lang="EN-US" xml:lang="EN-US" data-contrast="auto">team organizations</span></li><li>BA/BS degree in a business, technical, or scientific field preferred; equivalent experience may be considered</li><li>Proven experience scaling SaaS delivery and customer success operations in enterprise environments</li><li>Strong leadership presence with excellent written and verbal English communication skills</li><li>Experience managing complex projects and customer workflows</li><li>Familiarity with utility industry processes (e.g., interconnection, program administration, forecasting, reporting) is a strong plus</li><li>Deep organizational skills with the ability to manage competing priorities, maintain operational rigor, and ensure data accuracy</li><li>Analytical and strategic mindset with strong problem‑<span lang="EN-US" xml:lang="EN-US" data-contrast="auto">solving and decision</span>‑<span lang="EN-US" xml:lang="EN-US" data-contrast="auto">making abilities</span></li><li>Comfort working with modern collaboration, documentation, analytics, and AI‑<span lang="EN-US" xml:lang="EN-US" data-contrast="auto">enabled tools</span></li><li>Genuine passion for energy technology and the transformative potential of software</li><li>Looking for an in-office position in the Greater Seattle Area with some<span lang="EN-US" xml:lang="EN-US" data-contrast="auto"> work from home</span><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"> flexibility</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li></ul></div><div><p><strong><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Travel</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></strong></p></div></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Up to 5–10% travel may be required. Most customer work is performed remotely; however, occasional travel to customer sites, company meetings, and industry events is expected.</span></p></div><h3>Pay Range & Benefits</h3></div><div><div><ul><li><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Base Salary Range: $130,000 to $170,000 annual depending on experience</span></li><li><span style="font-family: 'Aptos',sans-serif;">Benefits: performance-based bonus, company equity plan </span></li><li><span style="font-family: 'Aptos',sans-serif;">Additional Benefits: Paid PTO, Sick Time, Holidays, Medical/Dental/Vision/Life and Disability Insurance, 401K, Paternity and Maternity Leave, Commuter Benefits</span><span style="font-family: 'Arial',sans-serif;"> </span><span style="font-family: 'Aptos',sans-serif;"> </span></li></ul></div><div><h3><span lang="EN-US" xml:lang="EN-US" data-contrast="none">How To Apply</span></h3><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Click the link below to submit your resume. Please include a cover letter detailing your interest in this position and the renewable energy space along with your resume. Due to the large number of applicants for our positions, we regret that we can only respond to candidates who meet our requirements.</span><span data-ccp-props="{}"> </span></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Clean Power Research is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</span><span lang="EN-US" xml:lang="EN-US" data-contrast="none">The company’s employment decisions are based on merit, competence, performance and business needs.</span><span data-ccp-props="{}"> </span></p></div><div><p><span data-ccp-props="{}"> Clean Power Research is located in Bellevue, WA (Greater Seattle Area).</span></p><p> </p></div></div></div>
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