Global Account Coordinator

Description

Position: Global Account Coordinator

Location: Remote for residents of Florida, Georgia, Illinois, Massachusetts, Michigan, Nebraska, Nevada, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Washington or California residents residing more than 50 miles from Folsom, California. California residents within 50 miles of the Folsom, CA office will be subject to hybrid work agreement.

Exemption Status: Non-Exempt

Direct Report: Vice President, Global Accounts

Schedule: Monday-Friday, 9:00 AM to 6:00 PM (EST)

Travel Requirements: 2-3 trips annually

Physical Requirements: Limited travel is required, including travel to support the organization’s annual meeting. Must be able to lift, carry, or move up to 25 pounds while on-site at the annual meeting. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

About ConferenceDirect

ConferenceDirect is one of the world’s leading event management and hospitality services firms. We help clients save time and money by securing the best hotel accommodations, meeting space, conference venues, and hospitality services available at the most favorable terms possible. For more than 25 years, we have been passionate about achieving better results for our clients. We are passionate about achieving better results for our clients and living our core values:

• Dedication

• Integrity

• Relationship-Driven

• Expertise Collaboration

• Transparency

ConferenceDirect Website 

Job Overview

The Global Account Coordinator serves as a key operational and meeting requestor support resource for a large global strategic meeting management program (SMMP), helping drive service excellence, process efficiency, and successful program execution. This role partners closely with Global Account leaders, hotels, suppliers, meeting requestors, and internal ConferenceDirect teams to support sourcing, contracting, financial reconciliation, reporting, and customer engagement initiatives.

The ideal candidate is highly organized, detail-oriented, technologically proficient, and passionate about delivering exceptional meeting requestor experiences while supporting ConferenceDirect's commitment to innovation, collaboration, and operational excellence.

Requirements

Role and Responsibilities

Global Account & Meeting Requestor Support

• Provide administrative and operational support to a remote-based Global Account team.

• Serve as a primary liaison between field teams, meeting requestors, suppliers, and ConferenceDirect corporate support functions.

• Support strategic meeting requestor programs by ensuring timely and accurate execution of sourcing, contracting, and operational activities.

• Respond promptly to inquiries from meeting requestors, hotels, and suppliers while maintaining exceptional customer service standards.

• Collaborate with team members to deliver seamless support throughout the event lifecycle.

Contract Administration

• Manage and maintain ConferenceDirect office systems and operational workflows.

• Process monthly bookings, monitor booking activity, and support month-end close procedures for executed agreements.

• Review, track, and process customer contracts in accordance with customer policies and meeting requestor requirements.

• Maintain accurate booking records, contract documentation, and meeting requestor account information.

• Assist with contract collection, storage, and compliance management.

Hotel & Supplier Relationship Management

• Partner with hotel contacts and suppliers to obtain event history, room block performance data, master billing information, and executed agreements.

• Support supplier engagement efforts to strengthen ConferenceDirect's industry partnerships.

• Facilitate communication between meeting requestors, hotels, and account teams to resolve operational issues and enhance service delivery.

• Manage supplier documentation and support invoice reconciliation processes.

Financial & Operational Coordination

• Support venue billing processes in partnership with the Accounting team.

• Assist with invoice auditing, billing reconciliation, and financial reporting activities.

• Oversee customer loyalty points programs

• Monitor project timelines and proactively follow up on outstanding deliverables.

• Support monthly account reporting and operational performance tracking.

Technology & Process Excellence

• Manage and support the Simple Meeting Solution platform, including user support, hotel engagement, and process optimization initiatives.

• Identify opportunities to improve workflows, enhance efficiencies, and standardize best practices.

• Maintain accurate CRM and meeting requestor database records.

• Utilize technology and data to support visibility, reporting, and informed decision-making.

Program Support & Customer Experience

• Coordinate customer satisfaction survey programs and reporting analytics.

• Monitor meeting requestor feedback and support continuous improvement initiatives.

• Assist with special projects, strategic initiatives, and departmental priorities as assigned.

• Contribute to a culture of service excellence, collaboration, and accountability.

Other duties as assigned

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Education and Experience

• Exceptional attention to detail and organizational skills.

• Strong verbal and written communication abilities.

• Ability to manage multiple priorities in a fast-paced, remote work environment.

• Demonstrated problem-solving and critical-thinking skills.

• Strong customer service orientation and relationship management capabilities.

• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.

• Experience with CRM systems, sourcing technology, and meetings management platforms preferred.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Strong analytical and reporting capabilities

• Authorized to work in the United States

Preferred Experience

• Bachelor's degree preferred or equivalent professional experience.

• Hospitality, operational support, meetings management, event planning, sourcing, or related industry experience preferred.

• Experience supporting corporate meetings, conferences, or strategic meeting management programs is highly desirable.

• Familiarity with hotel contracting, group bookings, and supplier negotiations is a plus.

ConferenceDirect is an Equal Opportunity Employer

ConferenceDirect is committed to fostering an inclusive workplace where all employees and applicants are treated with dignity and respect. We provide equal employment opportunities to all applicants and employees consistent with applicable federal, state, and local laws. It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, ancestry, physical or mental disability, genetic information, marital status, or any other classification protected by applicable local, state or federal laws. This policy prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. This policy applies to all aspects of employment, including, but not limited to: hiring, job assignment, working conditions, compensation, promotion, benefits, scheduling, training, discipline and termination.

Application Assistance / Accommodation Request ConferenceDirect is committed to providing an inclusive and accessible application and interview process for all candidates. Applicants who require a reasonable accommodation due to a disability during the application or interview process may contact Human Resources at humanresources@conferencedirect.com or (916) 297-4139 for assistance.