German Speaking Customer Success Manager – Tracking & MarTech Expert

Location & Workplace: Greater Munich Metropolitan Area (Hybrid: 3 days on-site / 2 days remote)

Language Requirements: Fluent German (C2) and Business-Fluent English (C1)

Job Title: (Senior) Customer Success Manager – Tracking, Analytics & MarTech SaaS

Position Type: Full-time

Target Industry: MarTech SaaS / Multi-Channel Performance Attribution

About Us

We are Europe's leading AI-driven SaaS platform operating at the intersection of MarTech and multi-channel performance attribution. Our proprietary solution enables fast-growing e-commerce brands and lead-generation businesses to capture end-to-end customer journeys accurately, gain clear data visibility, and navigate complex privacy landscapes with 100% GDPR compliance.

Role Overview

We are seeking a (Senior) Customer Success Manager who specializes in Tracking, Analytics, or MarTech SaaS.

This is a strategic, client-facing consulting role rather than a reactive technical support position. You will combine a solid understanding of modern tracking architecture (such as server-side tracking, Conversion APIs, and tagging setups) with account management expertise. By acting as a trusted technical and strategic advisor, you will guide marketing leads and executives on how robust data collection directly fuels accurate attribution, smarter budget allocation, and higher marketing ROI.

Key Responsibilities

• Dedicated Strategic Account Management: Serve as the primary, high-touch account lead for an assigned portfolio of e-commerce and lead-generation clients. Take full ownership of client health, satisfaction, and strategic roadmap development.

• Data Translation & Client Advisory: Bridge the gap between complex technical setups and high-level marketing decisions. Educate clients on how first-party data collection, server-side tracking, and Conversion APIs (CAPIs) improve attribution accuracy, translating technical data health into actionable ad-budget recommendations.

• Onboarding & Fast Value Realization: Onboard new clients into the platform, guiding their teams toward early wins. Ensure marketing stakeholders fully grasp how to interpret multi-touch attribution metrics to steer their paid channels effectively.

• Account Expansion & Churn Prevention: Maintain proactive communication to drive adoption of advanced platform features, identify strategic upsell/cross-sell opportunities, and mitigate retention risks well before renewal windows.

• AI & CS Process Innovation: Harness modern AI software (e.g., ChatGPT, Claude) to evaluate account engagement trends, streamline client communication routines, and continuously optimize internal Customer Success workflows.

Key Requirements & Qualifications

Must-Have Qualifications:

• Professional Experience: Minimum 2+ years of client-facing experience within a tracking agency, tracking software vendor, MarTech SaaS company, or analytics consultancy.

• Technical Tracking & Analytics Depth: Strong foundational knowledge of digital tracking infrastructure, including tracking pixels, Conversion APIs (Meta CAPI, Google CAPI), client-side vs. server-side tracking mechanisms, browser cookie limitations, and consent management platforms (CMPs).

• E-Commerce & Tagging Ecosystems: Hands-on familiarity with core e-commerce platforms (Shopify, WooCommerce, Shopware) as well as standard web analytics and tag management systems (Google Analytics 4, Google Tag Manager).

• Communication & Commercial Acumen: Outstanding advisory, presentation, and relationship-building skills. Comfortable leading structured, phone-first and video consultations with marketing directors and digital leads.

• Language Skills & Location: Fluent German (C2 level) paired with business-fluent English (C1 level). Must reside in or be willing to relocate to the Munich area.

Tools & Productivity:

• Active experience leveraging AI tools (ChatGPT, Claude) to enhance daily productivity. Prior experience with platforms like HubSpot, Intercom, or Jira is considered a strong plus.

What We Offer

• Compensation & Financial Package: €55,000 – €65,000 gross annual base salary (commensurate with experience level) + Performance-linked bonus.

• High Autonomy & Strategic Focus: Complete portfolio ownership with a strong focus on strategic account development, client education, and value creation—not resolving repetitive support tickets.

• Modern Hybrid Environment: State-of-the-art office facility in Munich with a flexible hybrid schedule (3 days on-site / 2 days remote), flat hierarchies, quick decision-making, and direct exposure to core Product, Engineering, and Sales leadership.

• Perks & Career Advancement: Premium hardware (high-end MacBook), corporate health and fitness membership (Wellpass), unlimited access to modern AI productivity suites, and continuous career development inside a high-growth European MarTech company.