German Speaking Customer Success Account Manager (Hybrid)

Location & Workplace: Leipzig or Würzburg, Germany (Hybrid — 1 remote day per week)

Language Requirements: Fluent German (C1) and Fluent English (C1)

Compensation: €40,000 – €50,000 gross annual base salary + Annual Performance Bonus

Job Title: Enterprise Customer Success Manager

Department: Client Success

Work Type: Full-Time (Mid-to-Senior Level)

Travel Requirement: None (0%)

Company & Role Summary

We are a rapidly scaling technology business creating cutting-edge software platforms aimed at improving web accessibility. In your role as an Enterprise Customer Success Manager, you will assume a central position in expanding our business footprint by cultivating strategic enterprise client relationships, driving platform usage, and securing long-term retention. In this impactful role, you will help organizations make the digital world accessible to all users while building a rewarding professional career within a collaborative, mission-driven environment.

Primary Responsibilities

• Enterprise Relationship Management: Directly oversee major corporate accounts and build long-lasting, trusted partnerships with C-suite executives and key decision-makers.
• Account Expansion: Spot opportunities for account growth through strategic upselling and cross-selling in direct collaboration with Sales and Product teams.
• Lifecycle Success: Direct smooth client onboarding processes, foster ongoing usage of platform features, and drive high recurring contract renewal rates.
• Value Reviews: Execute data-guided business performance reviews to highlight measurable return on investment for enterprise partners.
• Churn Prevention: Track indicators of account health to proactively detect churn risks and implement targeted retention campaigns before issues arise.
• Cross-Functional Collaboration: Serve as a strategic conduit connecting enterprise customers with our internal product development, engineering, and sales units.

Requirements & Qualifications

Essential Criteria:

• Experience: Demonstrated track record in Account Management or Enterprise Customer Success within a B2B SaaS, start-up, or scale-up company.
• Languages: C1-level German fluency and C1-level English fluency (exceptional oral and written skills required for cross-border communication).
• Tools & Systems: Practical background working with contemporary CRM software platforms (HubSpot preferred) and customer success metrics.
• Mindset & Soft Skills: Strong capacity for strategic thinking, persuasive negotiation skills, high emotional intelligence, and an autonomous work ethic.

  Nice-to-Have Qualifications:

• Working knowledge of additional European languages is considered an asset.

Offerings & Benefits

• Competitive Remuneration: €40,000 – €50,000 gross annual base salary complemented by an attractive performance bonus scheme.
• Paid Vacation: 30 days of annual paid leave.
• Work-Life Balance & Flexibility: Predictable full-time schedule, 1 work-from-home day weekly, and zero business travel duties (0%).
• Professional Impact: High-profile role featuring significant autonomy and clear pathways toward personal and professional development within the tech sector.
• Mission-Driven Culture: Collaborate with a purpose-driven organization dedicated to rendering the digital ecosystem accessible to all users globally.