Enterprise Customer Success Manager

Description

We are on the lookout for an Enterprise Customer Success Manager to join our growing team!

Who are we?

Lofty is a high-growth, global SaaS company serving the residential real estate market. Powered by Agentic AI, our solutions address the daily pain points faced by real estate agents, teams and brokerages, empowering them to launch effective marketing campaigns, capture and convert leads into meetings, and close more deals faster. 

Our technology helps agents and teams market smarter, respond faster, and close more deals. We eliminate the busywork so agents can focus on what they do best - building relationships and growing their business. Join us on our exciting journey and help shape the future of technology within the real estate space!

What’s the job?

We are seeking a highly motivated Enterprise Customer Success Account Manager to own a book of strategic enterprise clients and deliver strong outcomes across retention, platform adoption, and account growth.

• Own a book of enterprise accounts and serve as the strategic relationship lead from day one — through onboarding, adoption, growth, and renewal
• Build deep, trusted relationships with account admins and executive stakeholders across some of the largest real estate brands in the country
• Drive retention across your book by staying close to your clients, understanding their goals, and consistently demonstrating the value Lofty brings to their business
• Champion platform adoption from day one — staying actively engaged with clients and their agent teams as they onboard and beyond, leading training sessions, strategic check-ins, and business reviews that connect Lofty to their business goals
• Stay ahead of your clients — anticipating their needs, spotting opportunities, and addressing concerns before they become issues
• Lead renewal conversations with confidence, demonstrating the value Lofty has delivered and partnering internally to bring contracts across the finish line
• Spot growth opportunities within your accounts and collaborate with your team to help clients get even more out of their investment in Lofty
• Be a trusted advocate for your clients internally — and a steady, solution-focused presence when they face challenges
• Keep client records and activity up to date in HubSpot so your whole team has the context they need to support your accounts

What’s the work location?

You’ll be based out of our stunning, light-filled headquarters in the Warehouse District of Downtown Phoenix—a 17,000-square-foot space designed for collaboration, creativity, and connection. During onboarding and training, you’ll work in-office five days a week to ramp up quickly and connect with your team. Once performance metrics are met, you’ll transition to a hybrid schedule of four in-office days per week.

What’s the earning potential ($$$)?

First-year earnings? This role offers a competitive base salary range from $70,000 (less experienced) - $90,000 (more experienced) plus a 40% bonus with opportunities for growth based on performance.

Requirements

What are we looking for?

The right person for this role brings a strategic mindset, a genuine love for client relationships, and a natural drive to take ownership. You thrive when you own outcomes — not just activities.

• 2–5+ years in Customer Success, Account Management, or a post-sale client-facing role — preferably with enterprise or mid-market accounts in a SaaS environment
• A track record of owning retention and expansion results, not just managing tasks — you know your numbers, you protect your book, and you drive growth intentionally
• Experience leading client-facing training sessions, onboarding calls, and executive business reviews with confidence and structure
• Strong CRM discipline — HubSpot experience preferred; you log everything, keep records accurate, and treat the CRM as the source of truth
• Comfort with commercial conversations in a CS context — you can articulate ROI, navigate renewal conversations, and identify growth opportunities for your clients
• Excellent communication, presentation, and responsiveness skills
• Real estate technology or proptech experience is a plus — familiarity with how brokerages, agent teams, or franchise networks operate is a meaningful advantage
• A proactive ownership mindset — you manage your book with intention, stay organized across a large portfolio, and bring solutions before problems surface

Anything else? Absolutely! Benefits and Perks:

This is a place where every day we are inspired by our teammates, encouraging each other to be our best. The environment is friendly and supportive! And we feel it’s important to reward our team with competitive pay and benefits. Here are some of the highlights:

• AI-First Innovation: We’re building toward becoming an AI-native company — and our employees are part of that journey. You’ll have access to leading AI tools, hands-on learning opportunities, and real-world exposure to how AI is transforming business. We believe the future belongs to those who learn it early — and we invest in helping you do exactly that.
• Health Insurance: FREE medical coverage for employees for one of our plan options! And the ability to add dependents or choose an alternative plan and still receive a credit to keep costs down. 
• Paid Time Off: Work hard, play hard! In addition to 10 holidays, we offer three weeks of paid time off so that you can achieve a healthy work-life balance. 
• Paternity Leave: We support our team members as they grow their families! Once you qualify for FMLA, you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child. 
• Employee Assistance Program: We are proud to offer free access to SupportLinc, a global platform that provides on-demand care as you navigate personal or professional challenges. This confidential and compassionate support system is available to you and your family members anytime you need help. 
• Team Building: We may work across time zones and countries, but we’re still united. We host a monthly schedule of team activities, quarterly town halls, open Q&A sessions, and other special events…so many fun ways for us to connect and support one another. 
• Growth Opportunities: When our people grow…we grow! We offer leadership training, development journeys for core teams, and coaching/mentoring opportunities. Constant growth and development are inherent in our culture. 
• Tools To Do The Job: We ensure you are hooked up with the tools, equipment, and systems you need. We begin the process prior to your start date, so you are ready to rock ‘n roll on your first day.  
• What Else? We provide a 401(k) company match and 100% company-paid life/AD&D insurance/short-term disability. Our ultimate goal is to support you and your overall wellness.  

Join our growing team and let’s have fun building this business together!