Enterprise Customer Success Manager

About the role:

Our Enterprise Select Customer Success Managers pick up where our Services team leaves off, working with our largest and most complex customers to drive adoption and maximize the long-term value they receive from Samsara. 

In this role, your impact is felt across the physical operations that run our world. Your strategic guidance directly influences the safety of thousands of frontline workers and the efficiency of global supply chains. You will lead a fundamental shift in how our customers view technology, moving them from solving individual problems to positioning Samsara as the strategic platform that underpins their entire operation. By architecting joint success plans that define critical objectives and metrics, you will gameplan on new workflows to ensure our largest partners achieve their multi-year business goals. This role is highly cross-functional, as you will partner with Sales, Support, Sales Engineering, and Product to influence mission-critical initiatives and Samsara’s long-term roadmap.

This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro. 

You should apply if:

• You want to lead high-impact, mission-critical partnerships: You are ready to manage Samsara’s largest and most complex accounts where the stakes involve global supply chains and large-scale infrastructure. You want your guidance to underpin the modern operations of the world’s most significant businesses.
• You have a talent for strategic influence: You have the diplomatic poise to guide executive stakeholders toward a proactive platform strategy. You enjoy the challenge of aligning Samsara’s long-term roadmap with the multi-year goals of Fortune 500 partners.
• You are an internal catalyst for innovation: You have the experience to advocate for mission-critical customer initiatives by influencing internal roadmaps across Product, Finance, and Legal. You are comfortable having your voice heard by senior leadership during executive business reviews.
• You are committed to building for the long term: You understand that proving value in the Enterprise Select space takes resolve and strategic foresight. You want to be a role model for our cultural principles while helping to scale a world-class team globally.

In this role, you will: 

• Be on the front lines to ensure our largest customers increase the safety, efficiency, and sustainability of their operations by translating deep knowledge of the Samsara platform into strategic results across diverse industries like construction, transportation, and many more.
• Drives business transformation by leading strategic customer engagements to deeply understand current operations, proactively recommending workflow transformations and architecting joint success plans that define the metrics and timelines necessary to remove barriers and deliver business value.
• Orchestrates executive business reviews for our most complex partnerships, leading the narrative with our customer’s decision-makers to anticipate future operational risks and align multi-year business transformations with Samsara’s long-term roadmap.
• Influences internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 6+ years of work experience with most recent experience in a Senior Customer Success, Account Management, or strategic consulting role.
• Mastery of priority management and emotional intelligence required to lead high-stakes, Fortune 500 partnerships, with a proven ability to take strategic initiative and thrive in high-visibility, change-heavy environments.
• Track record of anticipating strategic obstacles and resolving complex challenges through a blend of foresight, deep business insight, and diplomatic poise under multifaceted pressure.
• Proven ability to build trust and communicate effectively across all levels, from executive leadership to technical teams and daily end-users, both internally and externally. 
• Experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products. 
• Bachelor’s degree from a 4-year institution.
• This role requires up to 25-40% travel.

An ideal candidate also has:

• Strong bias for action, the ability to think big, with insistence on high standards.
• Ability to thrive in an unstructured, dynamic, and change-heavy environment.