Skip to content
CSM Jobs
RLDatix

Enterprise Customer Success Manager

RLDatix

Location
Hybrid (Chicago, IL)
Compensation
$115k/yr
Employment
Full-time
Level
Mid Level
Posted 1 week ago

About the Role

RLDatix is a global healthcare software company helping over 10,000 organizations improve patient safety and care standards. The Customer Success Manager role focuses on driving product adoption, managing account health, and ensuring customer satisfaction and retention within the healthcare SaaS sector.

Skills

Customer success SaaS Healthcare Account management Customer engagement Data analysis Relationship management Onboarding Customer satisfaction NPS Strategic planning Communication Retention strategies Business insights

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • 401k
  • Paid time off
  • Paid holidays

Perks

  • Hybrid Work

Full job details

Customer Success Manager | Customer Success |  Hybrid or Remote

 

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. 
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. 
 

 

We’re searching for a Customer Success Manager to join our team team, so that we can ensure that our customers’ healthcare organizations derive maximum value from our innovative software solutions. The Customer Success Manager will will actively participate in onboarding new clients, tracking and managing account health and sentiment, and ensuring and growing successful usage of RLDatix’s solutions through usage strategies to drive customer satisfaction, adoption, and retention. 

 

How You’ll Spend Your Time 

  • Build and maintain trusted, long-term customer relationships, earning respect and trust on behalf of RLDatix  

  • Develop and manage success plans using objective data, in collaboration with the account team. 

  • Measure and analyze CSAT (Customer Satisfaction) by solution to identify trends and determine any necessary corrective actions. 

  • Proactively manage customer communications, tailoring information to customer-specific needs and aligning it with their mission and desired outcomes. 

  • Drive adoption by sharing relevant usage data, share ‘best practice’ goals, promote upcoming webinars and thought leadership events on products and solutions. 

  • Ensure a seamless renewal process by monitoring and managing client health, satisfaction, escalations, and sentiment. 

 

 

What Kind of Things We’re Most Interested in You Having 

  • 3+ years of experience in a Customer Success role within a Healthcare SaaS company 

  • Proven success in managing customer engagement, optimizing usage and outcomes, and achieving significant improvements in customer satisfaction metrics, sentiment, and/or NPS. 

  • In-depth knowledge on how to leverage data to drive customer insights and business decisions.  

  • Sincere interest in building long-term relationships with customers 

  • A knack for working collaboratively within a fast-paced, evolving team 

 

 

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. 

 

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. 

 

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.