eCommerce Digital Customer Success & Transformation Manager (Indirect GTM)

eCommerce Digital Customer Success & Transformation Manager (Indirect GTM)

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

HPE is seeking a eCommerce Digital Customer Success & Transformation Manager (Indirect GTM). We are seeking a highly motivated professional who combines customer success, business development, process optimization, and digital transformation expertise to accelerate HPE's eCommerce growth and partner adoption.

The ideal candidate is not only capable of managing customer relationships and driving business outcomes, but also proactively identifies opportunities, simplifies complex processes, and leverages AI, automation, analytics, and emerging technologies to improve both customer experience and operational efficiency.

This role requires a strong blend of business acumen, stakeholder management, innovation, and hands-on execution.

Key Responsibilities

Customer Success & Business Growth

• Serve as a trusted digital advisor for partners and customers.
• Drive adoption and growth of HPE's digital buying channels.
• Identify opportunities to increase eCommerce utilization, self-service adoption, and revenue growth.
• Develop and maintain strong relationships with customers, partners, and internal stakeholders.
• Act as a business consultant by identifying unmet needs and recommending scalable solutions.

Digital Transformation & Innovation

• Identify business opportunities and operational challenges that can be addressed through digital solutions.
• Lead digital transformation initiatives that improve customer experience and operational effectiveness.
• Champion innovation by leveraging AI, automation, analytics, and emerging technologies.
• Rapidly prototype, validate, and scale new ideas that create measurable business value.
• Drive adoption of new digital capabilities across customers, partners, and internal teams.

Process Simplification & Automation

• Analyze existing processes and identify opportunities for simplification and standardization.
• Redesign workflows before automation to maximize efficiency and customer value.
• Lead continuous improvement initiatives using Agile and Lean methodologies.
• Collaborate with business and technical teams to deliver scalable solutions.
• Utilize automation platforms and AI-enabled tools to reduce manual effort and improve productivity.

Analytics & Business Insights

• Leverage data and analytics to identify trends, risks, and growth opportunities.
• Build business cases and recommend actions based on data-driven insights.
• Measure adoption, operational performance, customer engagement, and business outcomes.
• Establish KPIs and success metrics for digital initiatives.

Basic Qualifications

• Bachelor's degree or equivalent experience.
• Strong customer-facing and stakeholder management experience.
• Demonstrated success leading complex cross-functional initiatives.
• Strong problem-solving, analytical, and process improvement skills.
• Ability to work independently in ambiguous and fast-changing environments.
• Excellent communication, presentation, and relationship-building skills.
• Proven ability to influence stakeholders across multiple organizations.

Preferred Qualifications

• Experience in eCommerce, digital sales, customer success, or digital commerce.
• Knowledge of indirect sales channels, distributors, OEMs, VOEMs, or partner ecosystems.
• Experience leading digital transformation initiatives.
• Experience with AI-enabled solutions, Generative AI, Microsoft Copilot, Power Platform, workflow automation, or similar technologies.
• Experience applying Agile, Lean, Scrum, or Kanban methodologies.
• Experience driving organizational adoption and change management initiatives.
• Familiarity with pricing frameworks, automated pricing, or digital sales motions.
• Knowledge of HPE products and solutions.
• Public sector experience is a plus.

Success Profile

The ideal candidate:

• Thinks in terms of outcomes rather than activities.
• Identifies opportunities before they become formal requirements.
• Challenges existing processes and continuously seeks simplification.
• Combines business insight with technology-enabled problem solving.
• Uses AI, automation, and analytics to drive measurable impact.
• Embraces experimentation and iterative delivery.
• Balances strategic thinking with operational execution.
• Quickly learns new business domains and technologies.
• Influences stakeholders and drives alignment across multiple organizations.
• Acts with a strong customer-first mindset while enabling long-term transformation.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

Job:

Marketing

Job Level:

Specialist

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 81,500 - 187,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.