Donor Recruitment Account Coordinator

Donor Recruitment Account Coordinator

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Job Summary

Just For You:

• Free Parking!

• Career advancement opportunities.

• Competitive compensation and benefits package.

• Engaging and exciting opportunity to SAVE LIVES.

Tips to thrive in our culture:

• Embody our Core Values of Commitment, Integrity, and Respect

• Work to actively create experiences that inspire others to save lives, each and every day.

• Embrace doing it right, making connections, and creating desired experiences.

• Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.

Essential Responsibilities

Donor Group Recruitment & Relationship Management (50%)

• Build and maintain strong relationships with donor groups to increase donor participation, retention, and long-term engagement.

• Promote and enroll donor groups and individuals in Gulf Coast Blood's Commit for Life and related donor programs.

• Utilize relationship-based sales techniques, including Integrity Selling principles, to strengthen partnerships and drive donor group growth.

• Analyze donor group history, participation trends, and performance data to identify opportunities for increased collections and donor engagement.

• Rebook blood drives and develop strategies to increase blood drive frequency, with a goal of achieving quarterly participation among assigned donor groups.

• Maintain consistent communication with donor group representatives and provide exceptional customer service throughout the blood drive lifecycle.

Blood Drive Planning & Coordination (15%)

• Coordinate and schedule blood drives in accordance with organizational scheduling guidelines and collection targets.

• Collaborate with assigned Account Managers to ensure drives are strategically planned, booking milestones are achieved, and collection goals are met.

• Confirm blood drive details well in advance to support effective resource allocation and operational planning.

• Manage all blood drive logistics, ensuring readiness, accuracy, and operational efficiency.

• Serve as a liaison between donor groups, scheduling teams, and operational leaders to communicate updates and facilitate successful drive execution.

Recruitment & Marketing Support ( 10%)

• Partner with donor group leadership to develop and execute customized recruitment and marketing plans for each blood drive.

• Provide donor groups with marketing materials, promotional tools, and best practices to maximize participation.

• Leverage donor group chairpersons and organizational contacts to support recruitment campaigns and donor communications.

• Monitor registration and participation levels and proactively implement solutions when recruitment goals are at risk.

• Assist with on-site donor recruitment activities as needed to support collection objectives.

Account Management & Operational Excellence (10%)

• Maintain accurate, timely, and detailed account information, activity records, and communication notes within the organization's CRM system.

• Complete all required blood drive documentation and ensure compliance with departmental procedures and standard operating practices.

• Conduct regular planning meetings with assigned Account Managers to review upcoming drives, assess performance, and identify growth opportunities.

• Track progress toward monthly and quarterly collection goals and contribute to action plans that support achievement of organizational objectives.

• Support Account Manager coverage and continuity of service when field team members are unavailable.

Community Engagement & Advocacy (10%)

• Participate in donor group meetings, chairperson conferences, presentations, and community engagement activities as needed.

• Serve as an ambassador for Gulf Coast Blood by educating community partners about the life-saving impact of blood donation and the importance of maintaining a safe and reliable blood supply.

Compliance & Quality (5%)

• Adhere to all organizational policies, departmental guidelines, regulatory requirements, safety standards, and Standard Operating Procedures (SOPs).

• Ensure all activities are conducted with professionalism, integrity, accuracy, and a commitment to quality service.

Required Qualifications

Education

• Relevant degree in healthcare, science, business, logistics, or a related field; or an equivalent combination of education, training, and experience that demonstrates the knowledge required to perform the role.

• Foundational knowledge of regulated operations, safety practices, laboratory workflows, or inventory management—gained through formal education, vocational programs, military service, or job experience.

• Ability to read, interpret, and apply SOPs, documentation standards, and regulatory or safety guidelines.

Experience

• Up to two years of relevant experience preferred in customer service, sales support, community engagement, event coordination, or relationship-building roles preferred.

• Proven ability to follow SOPs, maintain accurate records, and support quality or compliance processes.

• Experience collaborating with cross-functional teams such as customers, patients, and frontline staff.

• Experience analyzing information, identifying risks, and resolving issues independently.

• Familiarity with CRM systems (e.g., HemaCollect, HemaConnect, or similar platforms).

• Experience handling time-sensitive information and creating action plans

Certifications / Licenses

• Valid Texas Driver's License and acceptable driving record. Must have a reliable vehicle to transport self to various donor and group sites (mileage, tolls and parking reimbursed).

• Certifications in sales or sales training experience.
  

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to travel between sites and attend community events.

• Prolonged periods of sitting, standing, and driving.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Combination of office, field, and community-based work environments.

• Frequent interaction with donor groups, community partners, and internal teams.
  

Who We Are:

Since 1975, Gulf Coast Blood has been one of the nation’s largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world’s largest medical complex—the Texas Medical Center—while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA-accredited nonprofit, we provide high-quality human cellular material for both scientific and therapeutic use.

Some Jobs Change Lives. Others Save Them.

Think you have what it takes to save lives with us? We want to hear from you.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.